Shopping Discussion

Real Canadian Superstore - in store price match policy change

  • Last Updated:
  • Dec 23rd, 2020 1:55 pm
[OP]
Newbie
Mar 15, 2010
16 posts
4 upvotes
Calgary

Real Canadian Superstore - in store price match policy change

Has anyone else noticed that RCSS will not accept competitor's fliers digitally anymore for price matching when shopping in store (for example using the FLIPP ap)? Or is it just an updated policy at the RCSS in Calgary at Deerfoot Meadows that's trying to pull this stunt?

I'm curious as to why RCSS hates trees and the environment. I've sent them a question on their "contact us" website. I can't wait to hear what type of delusional load of B.S. they're going to come back with.
82 replies
Deal Fanatic
Jan 19, 2017
5932 posts
3300 upvotes
tstorzuk wrote: Has anyone else noticed that RCSS will not accept competitor's fliers digitally anymore for price matching when shopping in store (for example using the FLIPP ap)? Or is it just an updated policy at the RCSS in Calgary at Deerfoot Meadows that's trying to pull this stunt?

I'm curious as to why RCSS hates trees and the environment. I've sent them a question on their "contact us" website. I can't wait to hear what type of delusional load of B.S. they're going to come back with.
Probably because Walmart ending its price matching policy yesterday.
Sr. Member
Nov 28, 2019
617 posts
280 upvotes
tstorzuk wrote: Has anyone else noticed that RCSS will not accept competitor's fliers digitally anymore for price matching when shopping in store (for example using the FLIPP ap)? Or is it just an updated policy at the RCSS in Calgary at Deerfoot Meadows that's trying to pull this stunt?

I'm curious as to why RCSS hates trees and the environment. I've sent them a question on their "contact us" website. I can't wait to hear what type of delusional load of B.S. they're going to come back with.
Hmm, I have not priced matched in a few weeks but at that time flipp was still allowed. It makes no sense as their own flyers are now all digital so you could not even pricematch with their other branded stores now?

I know my local independent store only allowed paper flyers as they said was to cut down on fraud, but not sure if they still only allow that or have price matching at all since I have not done it since covid.
Deal Expert
Feb 7, 2017
19295 posts
16958 upvotes
Eastern Ontario
FYI ... what’s happening @ RCSS (and No Frills) has been a central part of the discussion in the Walmart Ad Match Ending thread this week ... starting here = walmart-ad-match-ending-october-15-2020 ... #p33271503

Seems that every RCSS & No Frills store is Ad Matching STILL

But how they apply it ... may differ store to store

So a case of YMMV depending on where you shop
Deal Fanatic
User avatar
Dec 30, 2006
5389 posts
771 upvotes
I price matched only as recently as last Saturday at RCSS at an Ontario location with Reebee with no issue, though I know the end of Walmart PM just happened on Thursday.
Deal Addict
Apr 26, 2013
3475 posts
3115 upvotes
Toronto
Just price matched today at RCSS in the GTA with flipp no problem at all. I'm guessing it's a made up rule I would call corporate and see where they stand as sometimes store mangers can reach beyond what they're allowed to.
[OP]
Newbie
Mar 15, 2010
16 posts
4 upvotes
Calgary
WMPCOT,

Thanks for the information. I wanted to know if it was a BS policy that the store made up. I'll be calling corporate and finding out.
Deal Expert
Feb 7, 2017
19295 posts
16958 upvotes
Eastern Ontario
tstorzuk wrote: WMPCOT,

Thanks for the information. I wanted to know if it was a BS policy that the store made up. I'll be calling corporate and finding out.
@tstorzuk ...

For future reference. If you want to have a particular RFDer see your reply you either have to

1- Hit REPLY WITH QUOTE ... as I have done in this reply
Or
2- Tag their username with an @ sign in front (also what I have done in this reply to you)

Either of these actions generates a PM and/or email to the RFDer ... who then knows to check the thread

No doubt you’ve got 2 notifications now from me Smiling Face With Sunglasses
Deal Expert
User avatar
Jan 7, 2007
20848 posts
5042 upvotes
Poormond Hill
The issue with price matching with apps flipp or reebee, is that the buyer can log into any region in Canada just by putting in that area zip code. Cashiers are not as dumb as you think as they also price match. And please do not ask the cashier to use their cellphone to check for validity.
A life spent making mistakes is not only more memorable, but more useful than a life spent doing nothing.
Deal Fanatic
User avatar
Mar 24, 2004
5006 posts
563 upvotes
Toronto
I was able to proceed a PM at RCSS in Scarborough, ON yesterday (Oct 16) with Flipp ad.
h2o- a.k.a. 阿水 (Ah Sui)

Feedback: HoFo | eBay | Heatware
Member
Aug 15, 2018
205 posts
475 upvotes
From the fine print in their flyer, Superstore will only Price Match competitors which is determined by the individual store itself with a limit of 4 same items. Multi buys, BOGOs and % discounts excluded. Nothing is mentioned about only printed flyers allowed. From my experience I had no issues using Flipp to Price March. Most companies these days don’t even send out print flyers in the mail so it makes no sense to only allow print flyers for Price Matching
Member
Oct 8, 2020
295 posts
434 upvotes
Ottawa
sandikosh wrote: And please do not ask the cashier to use their cellphone to check for validity.
THANK YOU. Do you know how many customers don't have their phones or don't have data and say "Can you check to see if this is cheaper elsewhere?" and then when I refuse, they ask to speak to a manager who asks "Was that necessary? Why wouldn't you just pull out your phone instead of calling me?" Thank goodness we've discontinued price-matching!
Deal Expert
Feb 7, 2017
19295 posts
16958 upvotes
Eastern Ontario
SenatorsFan wrote: THANK YOU. Do you know how many customers don't have their phones or don't have data and say "Can you check to see if this is cheaper elsewhere?" and then when I refuse, they ask to speak to a manager who asks "Was that necessary? Why wouldn't you just pull out your phone instead of calling me?" Thank goodness we've discontinued price-matching!
This should not ever be HUNG ON THE CASHIER

NOT THEIR RESPONSIBILITY

Someone wants a damn discount ... promo / coupon etc

Then it’s up to the CUSTOMER to COME PREPARED

Lol, I so get WHY you are happy with an end to Price Matching
Deal Expert
User avatar
Jan 7, 2007
20848 posts
5042 upvotes
Poormond Hill
SenatorsFan wrote: THANK YOU. Do you know how many customers don't have their phones or don't have data and say "Can you check to see if this is cheaper elsewhere?" and then when I refuse, they ask to speak to a manager who asks "Was that necessary? Why wouldn't you just pull out your phone instead of calling me?" Thank goodness we've discontinued price-matching!
Also, the employees should not subsidize the operating costs of a billion dollar company. If the company wants their employees to look up fliers to validate price matching, they should provide the means.
A life spent making mistakes is not only more memorable, but more useful than a life spent doing nothing.
Deal Expert
Feb 9, 2012
17684 posts
4812 upvotes
Toronto
ml88888888 wrote: Probably because Walmart ending its price matching policy yesterday.
No. It's always been this way for years @ Don Mills RCCS (Toronto, Ontario)
If it ain't broke, don't fix it!
Deal Addict
Feb 22, 2016
4745 posts
4363 upvotes
SenatorsFan wrote: THANK YOU. Do you know how many customers don't have their phones or don't have data and say "Can you check to see if this is cheaper elsewhere?" and then when I refuse, they ask to speak to a manager who asks "Was that necessary? Why wouldn't you just pull out your phone instead of calling me?" Thank goodness we've discontinued price-matching!
That is beyond ridiculous. Did your work provide you with that phone (and data plan/store wifi) so that customers can use Flipp? You should not be forced to use your personal phone for work purposes unless work pays for it. What next, your work will force you to deliver customer orders to their homes using your own vehicle (and fuel)? Or give customers rides home so they don't need to call a taxi or Uber?

If I were you I'd have told that customer "My phone is in the break room/in my car charging" or "I can't use my personal mobile phone while on duty, so it's in my locker".
Member
Oct 8, 2020
295 posts
434 upvotes
Ottawa
sandikosh wrote: Also, the employees should not subsidize the operating costs of a billion dollar company. If the company wants their employees to look up fliers to validate price matching, they should provide the means.
I've never seen anything in writing from the company about employees having their phones on the floor with them (although I think the official position is that we shouldn't). Nonetheless, multiple managers have told us over the years that if we want to have our phones on our person then we should use it to help customers. Some of my coworkers have echoed what you have said that if management thinks its helpful to have a device on our person that helps customers then they should provide it which is why some of my coworkers keeps their phones in their lockers.
Deal Addict
Mar 6, 2015
1136 posts
689 upvotes
Robidas Island
Nah, but I did notice they included T&T and Fortinos again with the "All ontario Loblaws stores" instead of individual store listing.

They removed those 2 stores in February at my RCSS and I haven't Pmed there since March.
Deal Fanatic
User avatar
Dec 3, 2009
5906 posts
1229 upvotes
Toronto
SenatorsFan wrote: THANK YOU. Do you know how many customers don't have their phones or don't have data and say "Can you check to see if this is cheaper elsewhere?" and then when I refuse, they ask to speak to a manager who asks "Was that necessary? Why wouldn't you just pull out your phone instead of calling me?" Thank goodness we've discontinued price-matching!
I've been in the business for years before, I've never heard of this type of nerve. Asking for managers for very trivial things, yes all the time. I've had sales and marketing people wanting me to do their homework but not a customer.
Remember to be an RFD-er and NOT a degenerate.
Deal Addict
Dec 25, 2017
2449 posts
1836 upvotes
I only try to price match a few items at max per visit (do people here actually try to price match their whole cart!?) but I always pull up the retailer's site directly after checking on flipp. Sure, that takes a bit longer, but it doesn't take nearly as long as going to the actual retailer. I haven't been given any hassle trying to price match at RCSS or No Frills (where I usually shop).

Top