Reasonable time on RMA process
Hi I purchased some parts from Mike's Computer Shop to build my PC.
The mother board is defective as memory slots 3&4 do not work, ie, when there is a memory stick inserted to anyone or both of them, the computer fails to POST, cannot go into BIOS either.
I searched online and it seems to be a common issue with bent PIN on the CPU socket on the motherboard. I used my phone to enlarge and I can see some abnormal PIN(s).
So I requested for RMA and they sent me a prepaid label, and it took 4 business days to deliver to them via Canada Post. Then they said it will take about 2 weeks to get to process it.
I asked if it could be quicker and they said they will see, then nothing happens after 4 business days, no response to my emails or any update on status.
Is this normal for 2 weeks on such? I think it should be fairly quick and easy to diagnose and confirm the defectiveness.
Thanks.
The mother board is defective as memory slots 3&4 do not work, ie, when there is a memory stick inserted to anyone or both of them, the computer fails to POST, cannot go into BIOS either.
I searched online and it seems to be a common issue with bent PIN on the CPU socket on the motherboard. I used my phone to enlarge and I can see some abnormal PIN(s).
So I requested for RMA and they sent me a prepaid label, and it took 4 business days to deliver to them via Canada Post. Then they said it will take about 2 weeks to get to process it.
I asked if it could be quicker and they said they will see, then nothing happens after 4 business days, no response to my emails or any update on status.
Is this normal for 2 weeks on such? I think it should be fairly quick and easy to diagnose and confirm the defectiveness.
Thanks.
