Shopping Discussion

Reasonable time on RMA process

  • Last Updated:
  • Feb 15th, 2018 11:58 pm
[OP]
Sr. Member
Oct 24, 2005
590 posts
201 upvotes

Reasonable time on RMA process

Hi I purchased some parts from Mike's Computer Shop to build my PC.
The mother board is defective as memory slots 3&4 do not work, ie, when there is a memory stick inserted to anyone or both of them, the computer fails to POST, cannot go into BIOS either.
I searched online and it seems to be a common issue with bent PIN on the CPU socket on the motherboard. I used my phone to enlarge and I can see some abnormal PIN(s).

So I requested for RMA and they sent me a prepaid label, and it took 4 business days to deliver to them via Canada Post. Then they said it will take about 2 weeks to get to process it.
I asked if it could be quicker and they said they will see, then nothing happens after 4 business days, no response to my emails or any update on status.

Is this normal for 2 weeks on such? I think it should be fairly quick and easy to diagnose and confirm the defectiveness.

Thanks.
4 replies
Deal Addict
Jan 12, 2017
2164 posts
2132 upvotes
Langley
2wk is fast
3-5weeks is norm
Also, bent socket pin is considered physical damage and voids warranty.
[OP]
Sr. Member
Oct 24, 2005
590 posts
201 upvotes
Dreamrider wrote: 2wk is fast
3-5weeks is norm
Also, bent socket pin is considered physical damage and voids warranty.
Interesting.... Not sure how many consumers think it would void warranty as it is similar to DOA....

It is a very common problem https://www.google.ca/search?q=msi+motherboard+dimm+3+4

https://forum-en.msi.com/index.php?topic=165459.0 This was on msi forum and the retailer replaced the defective motherboard within 9 days. (OP said the board would be returned on Jan 17 2013 and then new board was received on Jan 26 2013, and it was from USA to Germany).

Now it is 2018 and consumers are less protected?
Deal Addict
Jan 12, 2017
2164 posts
2132 upvotes
Langley
cn008 wrote: Interesting.... Not sure how many consumers think it would void warranty as it is similar to DOA....

It is a very common problem https://www.google.ca/search?q=msi+motherboard+dimm+3+4

https://forum-en.msi.com/index.php?topic=165459.0 This was on msi forum and the retailer replaced the defective motherboard within 9 days. (OP said the board would be returned on Jan 17 2013 and then new board was received on Jan 26 2013, and it was from USA to Germany).

Now it is 2018 and consumers are less protected?

Bent pins are common because it's very easy to bend. Personally ive never bent one but I've seen a lot. How each manufacturers handle this is up them.
That doesn't change the fact that it's physical damage because motherboards do not come with bent pins out of factory.
Deal Fanatic
User avatar
Dec 25, 2012
5226 posts
4359 upvotes
Toronto
2 weeks sounds reasonable to me.

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