Reliance Home Comfort
If you are currently renting a water heater from them you may or may not be in a contract. This is important to know. If you are interested in purchasing your own tank or you are interested in renting from somewhere else you will want to know your terms and conditions.
To know for sure call Reliance 1-888-837-1451 and ask what is your exit fees. Do NOT ASK FOR THE BUYOUT. The buyout amount will often be huge.
Next they will tell you about several other fees if you leave them. If they tell you about a pickup fee or a drain and disconnect fee IGNORE THAT.
Whoever you get to install your new tank will drain, disconnect and often return it to Reliance for free. So most of the fees they tell you are irrelevant.
There are many places you can get your new tank from. Big box stores, plumbers, a few redflagdeal members, and enercare.
I say enercare because they rent but they also sell directly to customers as well. Enercare also provides up to $800 if you are switching from Reliance to Enercare. Depending on your monthly rental that is about 2yrs of free rental tank.
Final thing... most companies use contractors to help get the work done during busy times. There are good contractors and bad ones same as employees. If you are the type of person who doesn't like a sub contractor then I would hold off on calling Reliance for any service or installations right now. Reliance has locked out the employees and any work being performed right now will.be done by sub contractors.
If you have any questions just ask away. I have worked for enercare and Reliance. I know both companies pretty well.