RELIANCE- LEAK- Has anyone been denied a claim?

Liability
• We are not the manufacturer of the water heater and
we make no representations, warranties or conditions
as to the performance of the water heater, except for
those which are given by statute and which you cannot
waive. We will not be liable for any loss, damage or injury
of any type (including as a result of any water leakage)
arising out of or related to this agreement or caused or
contributed to in any way by the use and operation of
the water heater or any indirect, incidental, special or
consequential damages, even if reasonably foreseeable.
• If we are unable to perform any of our obligations under
this agreement because of circumstances or events
beyond our control, we shall be excused from the
performance of such obligations for the duration of such
circumstances or events and we shall not be liable to
you for such failure to perform. We may use agents and
service providers that are located outside of Canada to
process applications, information and transactions. In
the event that an agent or a service provider cannot or
will not process any transaction in connection with your
application or your account, by reason that the agent or
service provider may violate any law, regulation, rule
or internal policy applicable to it, or otherwise suffer
legal and/or reputational risks, then we may be unable
to complete the transaction or activate your account. In
such event, neither we, nor our agent or service provider
will be liable in respect of any such incomplete transaction
or inactivated account.
• You will indemnify us from any loss or damage to the water
heater for any reason (other than normal wear and tear)
and all claims, losses and costs that we may suffer or
pay or may be required to pay, including legal expenses,
in connection with the water heater, this agreement or
the use and operation of the water heater, including any
claims against us for any injury or death to individuals or
damage to property.

CNeufeld wrote: ↑ Did you read the Terms and Conditions of your contract with them?
https://reliancehomecomfort.com/wp-cont ... ntract.pdf


Bold added for emphasis...

C

LinaSauga wrote: ↑ We never signed anything with them. We took over the old contract but we didn’t agree to anything. No signature of ours is anywhere. I filed the claim and they actually said they will look into it and see but it’s been over 10 wks cuz they lost the paperwork. Anyways, my property manager said 3 people have gotten their money back so who knows but we haven’t seen a penny with this dumbass company.

BlueSolstice wrote: ↑ I'm actually not aware that Reliance would pay for any damages caused by their tank leaking. The best they can do is provide the paper showing that the tank is less than 10 year old and installed by a certified technician, which would allow you to make insurance claims. Actually their tank rental has a schedule of 16 years, but insurance only covers tanks up to 10 years old. I know that because that's the pitch by Reliance guy in trying to get me to buy out my Enercare tank at my expense, and put in their rental.

On the other hand, if it's a condo, maybe the board forced Reliance to provide this coverage, resulting in higher rental rate?

LinaSauga wrote: ↑ Yeah they were trying to get us to file under our own insurance and then file against Daniels Homes Management but Daniels Home said Hell to the NO~! Reliance is at fault as we do not go into the area where the water tank is , but it sprayed since they used a cheap plastic. The repair guy from Reliance said its cause of the plastic and he has seen this happen before! So I just want to get my moola back!

LinaSauga wrote: ↑ UPDATE- The new girl took over the claim and offered me exactly half of what I paid for? My hubby said **** off , do not take first offer but I am afraid if we say no, they will just say no completely. What would you guys do? And wtf??? they said it takes 8-10 weeks for full investigation but this chick filed the new claim last night and its 'done'!! RELIANCE SUCKS ASSAGE!