Reminder! Code of Practice: Scanner Price Accuracy

Jon Lai wrote:or people just had fun peeling labels off and switching labels of other products.

Nah...Wal-mart doesn't use sticker for there labels anymore. I use to work there and trust me half the stuff is under the wrong label. The problem is when the people work at night and have to put the items on the shelves they run out of room so they stick it anywhere :s

But i'm sure some people do move labels around, you can usually tell who those ppl are tho. They wanna speak to the manager etc

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

Leahjz wrote:I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

I totally agree with u. I had an incredible difficult time with this at StupidStore.

They even had a 8.5 x 11 cardboard sign with the lower price and I showed it to them, yet they were still denying it even though it was right in front of their frickin faces. Now this was BEFORE the scanner code of practise discount. they didn't even want to give me! their lower advertised price, giving me! some sort of BS saying maybe is was for another similar product. yah nice bs there, STupidstore

I asked had two of the same item that I wanted to get, but STupidstore would only give me! one item. No where does it say that they have to honour only one item of their advertised price. Again, this was BEFORE the scanner code of practise discount. THey would not admit to their frickin' mistake, but had to own up to at least one discounted price, but not the other. I was arguing for about 15 mins. with managers. I even think they had some sort of security guy monitoring the argument in the background. Freakin dumbass Stupidstore.

I should have gotten the displayed, advertised price on BOTH items, not just one.

But i did get the 10$ discount. Serves them right. dumbasses.

I think because employees have greater access to stock/pricing they don't want employees changing prices or looking for pricing mistakes then taking advantage of it. When I worked at Ultra Mart we couldn't take advantage of the fresh or it's free as some employees were hiding stock.

Leahjz wrote:I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

I did a little research into this and it's voluntary in most provinces but actually is law in Quebec (not exactly the same but very similar).

If they post the signs and give you grief, just tell them you'll call the number on the sign. That usually gets them to cooperate.

Even though it's voluntary, most of the corporate offices know that if they don't do it, there's a good chance that politicians will change the laws and force it on them anyway.

I had a great experience at Futureshop last week. I went in to buy the Madcatz Gamecube dance mat/software bundle, and all of them were correctly labeled as $39.99 - except 1, that looked like it had been taped shut again, it was labeled @ $59.99. I asked the SA that if it were priced incorrectly, could I have the $10 SCOP off of the price, and she said she would see. It scanned in at less, @ $39.99, but she asked her Manager, and he said sure, take $10 off of the $39.99 price. {The SCOP dictates that you can receive it only if the item rings in as higher than the listed price, so they did me a favor, obviously.] I had pointed out that it looked like it could be a returned one, as it was taped shut, so maybe that helped. So I got it for $30, and, I had used my @home gift cards to pay, so since I got 20% off for that, I figure I paid around $24 plus $2.20 total in GST [no PST in Alberta.] Good price for a REALLY fun workout!! I love it!

Save-On Foods has been great to me with regard to following the SCoP. I got a free tub of margarine this week.

So is there an official list of participating websites or a link?

MilkyWind wrote:So is there an official list of participating websites or a link?

yes, google it.

Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

MilkyWind wrote:So is there an official list of participating websites or a link?

First post of this thread.

Iron Chef Ajax wrote:Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

You should go back, period, whenever they overcharge you.

Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

I was one of them. My GF bought something from SDM last month and it rang up higher than the advertised price. She faintly remembered something about the Scanning Code of practice, but was told there was no such thing by one of the Supervisor and that they don't give away free stuff. My gf even offered to show the Supervisor the RCC sticker on their front door. I wasn't in a good mood that day, so I called the store and spoke with the Sup and he got scared and broke down when I told him that I would go in personally and speak with the boss (the pharmacist is the boss of each Shoppers), so he offered to correct his mistake for my gf. Of course I wasn't going to let him off the hook that easily for lying to my gf. So I called RCC and filed a complaint and the following day spoke with the Pharmacist and demanded an apology from the Supervisor & to better train their employees on the Scanning Code of Practice. A day later the Supervisor voluntarily called me and apologized and offered to give my gf the item for free.

JF Ryan wrote:Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper.

Jon Lai wrote:First item only.. so the 2nd car in the same purchase will be regular price (the fixed price)

Thanks, I just found that myself too.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

I dont need the 2nd card, so I'll just return that one. The one I bought today was the same colour as 1 of the first 2.. couldnt remember what colours i purchased.

b0ne wrote:Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper.

which car?