Automotive

Rental results in $18K repair bill

  • Last Updated:
  • Jul 30th, 2020 11:14 pm
[OP]
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Rental results in $18K repair bill

This guy rented a Tiguan and experienced transmission failure during the rental period. Now he's on the hook for the $18K repair bill because the rental agency (Enterprise) maintains that after it was towed and and an inspection was done, excessive mud and damage to the undercarriage was found. Assuming this guy is telling the truth and didn't actually take it off-road, it makes me wonder if there is the possibility that the previous renter had done something and they never noticed (since this was damage to the undercarriage - no idea how in-depth inspections are upon return of the rental). No insurance coverage was taken but it wouldn't have mattered anyway since this was mechanical damage.

https://toronto.ctvnews.ca/driver-who-r ... -1.5044711
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Jul 30, 2007
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$18K for tranny repair bill ... for a VW. That's just wrong and abusive billing claim, IMO on just this specific matter.
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I always take photo/video before and after renting the car, being sure to cover the top, sides, bottom and inside of the car. 5 min of work but well worth it.
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Surprising.

It says that the dealership got him the car and later it said Lui rented. I guess it doesn't matter, but holy smokes.
Earlier this year, Liu said his wife’s vehicle needed repairs but the part wasn’t available due to COVID-19.
"Because of the pandemic, they didn't have the part and the dealership had to rent a car for me," he said.
Liu was given a 2019 Volkswagen Tiguan as a rental
Liu rented the SUV from Enterprise Car Rentals
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They said the oil was contaminated and thats why it failed. Going off road would not get mud/dirt into the transmission oil to cause it to fail. Going in the mud would not cause it to fail weeks later. Sounds like they did not check the car properly when another renter brought it back and now are blaming this guy.
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Sep 30, 2011
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Pain on the ass
Don't know if rental company can register the debt to liu's credit, or he can throw the bill out and move on.
If happen to me, I would produce a few records showing I was around in town, and warn them if they continue to collect there will be a lawyer and will be fee.
Last edited by napoleonbot on Jul 30th, 2020 11:21 am, edited 1 time in total.
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sickcars wrote: They said the oil was contaminated and thats why it failed. Going off road would not get mud/dirt into the transmission oil to cause it to fail. Going in the mud would not cause it to fail weeks later. Sounds like they did not check the car properly when another renter brought it back and now are blaming this guy.
If there's a breather vent on top it could get muddy water into the transmission. It may not even be offroading. Driving through a deep puddle/flooded street could do it.

Older Tiguan looks to have a vent on top. Part Number: 0AM409847 #27 in dwg.
https://www.jimellisvwparts.com/product ... 09847.html
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or perhaps, could it have happened when we had those big downpour rainstorm in the last few weeks that flooded the streets in some area and the renter simply drove right thru those flooded roads
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ah yes thats true too.
engineered wrote: If there's a breather vent on top it could get muddy water into the transmission. It may not even be offroading. Driving through a deep puddle/flooded street could do it.

Older Tiguan looks to have a vent on top. Part Number: 0AM409847 #27 in dwg.
https://www.jimellisvwparts.com/product ... 09847.html
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Very good points on the street floodings from the gta storm a few weeks ago. rfd detectives.
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This is why rental companies have insurance.
I would pay them nothing.
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angry-trucker wrote: This is why rental companies have insurance.
I would pay them nothing.
You signed a contract with them holding you liable for any damages, not saying enterprise is right in this case but they can just send it to collections or take you to court for payment you wouldn't have a leg to stand on.
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engineered wrote: I always take photo/video before and after renting the car, being sure to cover the top, sides, bottom and inside of the car. 5 min of work but well worth it.
I do too but never for the bottom. Who would have thought that the bottom may become so crucial...lol
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Now before taking a rental, have inspected like if your were buying the car, take it up on a life.
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Think of the Childre…
That's why I don't rent.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Holystone wrote: I do too but never for the bottom. Who would have thought that the bottom may become so crucial...lol
Yea, I don't crawl under the car, just hold the camera under. May or may not have helped the OP here. If there was mud all over it would show, but if the car ran through a car wash after driving it through a flooded road, it wouldn't show the mud in the transmission.

Still, I'd fight the rental company, they should be forced to prove it was OP.
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It would be interesting to see how this plays out in a court case. It should be up to Enterprise to prove that the driver caused the damage. But if the damage was only visible when the bumper was removed and the undercarriage inspected, I've never seen an inspection like that done when I've done a return. I've never even seen anyone look under the vehicle. Which would mean that they don't have a way to prove that the damage was done by the guy getting threatened with the bill. All the renter would have to do is request the inspection form for the rental prior to his, and question the person who did the inspection on what was actually inspected.

But it would all come down to how good the lawyers involved are, and how people come across under questioning.

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WMPCOT wrote: You signed a contract with them holding you liable for any damages, not saying enterprise is right in this case but they can just send it to collections or take you to court for payment you wouldn't have a leg to stand on.
First they have to prove any damages to OP.
Unless they have a time stamped pics of the underbody right before he drove off with the car, they don't have very much to go on.
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Jan 13, 2014
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'Enterprise also said rental vehicles are carefully checked to make sure customers are not charged for damage they didn't cause. Liu didn't take out additional insurance, but was told it would not have covered mechanical damage anyway. "


Given my recent rental experience, i can say with certainty is BS.
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didnt the dealership have a loaner
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