Requesting a CC Chargeback/Dispute? (Biovea)

That .ca domain you posted doesn't work... It looks like their domain is biovea.com/ca so this is not a Canadian domain.

There's nothing they can do to expedite customs clearance. Once a package is with customs there is nothing anyone can do to track or expedite the package, no matter where you purchase from.

Have you contacted biovea? What did they say?

CC chargeback usually requires you to work with the merchant first. And should be a last resort.

From those trustpilot reviews it does seem like most people receive their order, it just takes a while. They are very responsive to trustpilot reviews so you could try leaving one if you are having trouble getting in touch with them through other methods.