• Last Updated:
  • Oct 9th, 2020 12:39 pm
User avatar
Jul 24, 2017
28 posts


question resolved
Last edited by swooosh on Oct 14th, 2020 2:58 pm, edited 4 times in total.
9 replies
Deal Fanatic
Jun 13, 2010
7691 posts
Call the store you want to return to and ask. You only have 14 days to return and you need the receipt.
Deal Expert
Feb 7, 2017
25704 posts
Eastern Ontario
We recently did a food return @ a Sobeys Store
Without any issues

Dairy product ... container unbeknownst to us had a crack in it when I bought it ... when I opened it at home it was easy to tell some of the product within was missing ... and the smell was off. Packed it up in a plastic bag ... and took it back to the store.
Customer Service was very accommodating.

As it should be

I think spoiled food ... is a lot different from someone trying to return say a shirt to Joe Fresh, or a plate to Loblaws Home ... spoiled food is not going back out on the shelves to any other customer

Plus food is the foundation of their biz

You should have no problem @ Customer Service ... esp if you do both returns at the same time ... and explain your reasoning as you have done here
Deal Fanatic
User avatar
Dec 3, 2009
6005 posts
Should be able to return because PC products have satisfaction guarantee. You can probably see it on your lamb rack package.
Remember to be an RFD-er and NOT a degenerate.
Deal Addict
Nov 4, 2011
1246 posts
Either email PC and they should make it right since it's a PC product. If you bring it back to the store, I'm almost certain they'll refund you since I've seen people returning items recently.
Happy Amex / Brim / EQ / Rakuten Canada / Rakuten US / Simplii / Tangerine Customer
Deal Expert
User avatar
Aug 18, 2005
21166 posts
I had something like this with PC brand eggs recently.
I bought dozen PC Free Run eggs at my local Fortinos, but 1 was missing and another was broken. I went back to the store right away. They let me take another carton of eggs, but I got the keep the first one because they weren't accepting returns due to covid.

Policies may vary from one store to the next, but I really appreciated this one, considering I was dumb enough to not open the carton in the store and check.

OP, my advice is just to go back to the store and explain yourself politely. Especially with a PC product, you have a good chance of being accomodated.
- casual gastronomist -
Deal Fanatic
Feb 19, 2017
5308 posts
Never had any issue returning bad food. Just take it to customer service and explain it like you did here.
Deal Addict
User avatar
Dec 3, 2017
3126 posts
Former Loblaws employee here.

Normally there is a 14 day return policy for most items purchased in the store. To take advantage of this you MUST provide a receipt, we will not give you a refund if there is no receipt provided, even the store manager will refuse such a return.

For PC or No Name items there is a quality guarantee, if you don't like the item simply take it back to the store with your receipt and you will receive a full refund. There's no time limit for PC quality guarantee I believe.

Seems that returns have started up again, hope this helps!
Deal Addict
Dec 29, 2012
2311 posts
I bought some chicken drumsticks from Loblaws a few months ago that had gone bad. I paid around $8 for them. I didn't want to go through the hassle of packing it back up and returning it to the store. So I submitted a ticket on the PC Optimum app asking if they could give me the equivalent amount back in points instead. Surprisingly they gave me the points without any questions asked


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