Retailer response to complaint about high cost of hand sanitizer
The retailer is a national chain of 17 stores with locations in every province west of and including Quebec.They also have an online store.
Their emailed response, word for word:
"Sorry this price seems appalling... Truth is we pay almost that per bottle.. We hunted high and low to find it so we could at least offer it.. The very first thing we swore when entering the supply for the Covid outbreak was that there would be NO gouging whatsoever. We hold true to that. Someone may be making large profit on this but I assure you it is not us...as a matter of fact we have even offered free freight until the end of May on orders over $50 before tax, to help our customers out.
I totally respect your alarm.. and I thank you for reaching out. If you wish to discuss this further please feel free to reach out to us again."
Am I wrong to feel $18 is an outrageous/unacceptable price from a national chain?