Shopping Discussion

return too many items on amazon?

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  • Feb 19th, 2021 3:27 pm
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[OP]
Newbie
Feb 3, 2021
6 posts
5 upvotes

return too many items on amazon?

Hello,

was wondering if any of you have ever received a return policy from amazon such as the one below? I recently started a new amazon account and it so happens that 3 out of the first 5 orders i made, i need to return. I would imagine they have some sort of algorithm that triggers these emails to be sent out to customers as "warnings"

Curious if anyone has gotten these emails and what might the next level of escalation might be from amazon?

Hello,

We contacted you on about your refund requests for items that you returned.

You continue to return a high number of orders, despite our reminder email.

To help us understand the problems you might be having with your orders, please reply to this email with the order numbers and reasons for each return. We welcome any feedback about these orders that might help us improve our services.

Your account remains active. You are still able to place orders and, if necessary, return items.

Learn about our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the bottom of all Amazon.ca pages.

Sincerely,

Account Specialist
Amazon.ca
34 replies
Deal Addict
User avatar
Nov 25, 2004
2545 posts
1328 upvotes
London
yes amazon will ban for to many returns or if u complain to many times and get those free credits they like to dish out.

just stop returning stuff so much. return cost them money to provide those return labels and for the shipping to u that is a 100% loss to them. so dont buy stuff off amazon unless u know its stuff u want
Sr. Member
Nov 23, 2004
711 posts
1230 upvotes
Ontario
I would imagine that exactly like you say, there is some sort of algorithm that looks at return percentage versus overall order count, and once a certain threshold of returns is passed then it triggers a review.

Amazon does have a return policy, but like any company, they lose money on returns. Right now they see you a customer who has spent very little money on that new account, returned a fair percentage of that, so your overall profitability to them is probably quite far in the red probably! I treat my Amazon purchases as if there is no return policy and only buy if I'm serious about the decision. Anything I have had to return over the years has been stuff that either arrived broken, or goods that were false advertising from third party sellers where I got something that wasn't at all as pictured (which I tried to work out directly with the seller, prior to involving Amazon too).

This also begs the question - why did you "recently start a new Amazon account"? This seems questionable too as it isn't commonly done by folks who aren't trying to get around things like bans on their old accounts. The purchase history on your old account would help your case here and probably not have had this warning triggered, unless it too was flagged for returns lol
Deal Guru
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Apr 26, 2004
12076 posts
2221 upvotes
Mississauga
60% of your purchases are coming back as returns in a short amount of time. That'll definitely raise a flag.
Deal Addict
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Nov 7, 2016
1624 posts
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Ontario
I'm surprised mines not been banned then. About 50% of the stuff I've ever bought on Amazon has been fake/defective whether it be electronics, auto accessories, tools, electrical items etc... Always returned due to being fake or crap (usually fake.)
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[OP]
Newbie
Feb 3, 2021
6 posts
5 upvotes
Amourek wrote: Translation: "You're returning too much stuff and costing us money. Knock it off or we'll ban your account."
Thanks for the insight!

guess ill have to calm my pants for a while.
Newbie
Feb 3, 2021
59 posts
10 upvotes
IcarusLSC wrote: I'm surprised mines not been banned then. About 50% of the stuff I've ever bought on Amazon has been fake/defective whether it be electronics, auto accessories, tools, electrical items etc... Always returned due to being fake or crap (usually fake.)
Were most/any of those purchases sold by Amazon directly or at least fulfilled by them? I imagine no, correct? I think they recognize the importance of holding their 3rd Party Sellers accountable and avoiding being perceived as enabling counterfeiting and ripping consumers/brands off... I imagine there's prolly some sort of consideration within the algorithm to attempt to distinguish legitimate returns for valid reason from more frivolous returns that could be perceived as an abuse of the policy...
[OP]
Newbie
Feb 3, 2021
6 posts
5 upvotes
mindabsence wrote: I would imagine that exactly like you say, there is some sort of algorithm that looks at return percentage versus overall order count, and once a certain threshold of returns is passed then it triggers a review.

Amazon does have a return policy, but like any company, they lose money on returns. Right now they see you a customer who has spent very little money on that new account, returned a fair percentage of that, so your overall profitability to them is probably quite far in the red probably! I treat my Amazon purchases as if there is no return policy and only buy if I'm serious about the decision. Anything I have had to return over the years has been stuff that either arrived broken, or goods that were false advertising from third party sellers where I got something that wasn't at all as pictured (which I tried to work out directly with the seller, prior to involving Amazon too).

This also begs the question - why did you "recently start a new Amazon account"? This seems questionable too as it isn't commonly done by folks who aren't trying to get around things like bans on their old accounts. The purchase history on your old account would help your case here and probably not have had this warning triggered, unless it too was flagged for returns lol
yeah thats a fair question.

I had multiple people on my old account (family and friends) and it was getting way too noisy, so i started my own for privacy reasons as well. I now understand the benefits of a historic account...
Newbie
Feb 3, 2021
59 posts
10 upvotes
Can I ask out of curiosity, were your returns for legitimate defects/3rd Party Seller fraud or were you just unhappy with purchases? Also were they completely 3rd Party, 3rd Party Fulfilled by Amazon or direct from Amazon? Or was it a mix? lol
Newbie
Feb 3, 2021
59 posts
10 upvotes
Marcketing2020 wrote: Never happened to anyone at Walmart!
For what it's worth, despite Walmart's EXTREMELY ACCOMMODATING Return Policy, my understanding is they may ban you if they figure out you're engaging in systematic fraud. I recall seeing a news story about how they banned a man from all Walmarts over a return dispute. It was in USA and the report suggested he was indeed aggressively gaming the system, however nevertheless... At certain point you have to intervene, and Amazon is managing an arguably more complex supply chain than Walmart, certainly one with more competing stake holders when you consider the third party sellers and even the affiliate system...
Sr. Member
Sep 3, 2019
737 posts
452 upvotes
GTA
I once contacted the seller directly re: defective item instead of processing a return via Amazon. I would also consider selling the item online if the difference in value is not much just to keep my return rate low. The idea is to keep the return rate low until I really need it or if the item is expensive.
Member
Nov 5, 2018
318 posts
263 upvotes
I wouldn't overthink this too much. An automated system raised red flags, but as OP's order volume increases the stats will get better. I return more stuff to Amazon than I would like to, but about 50% of my purchases are Warehouse Deals which occasionally don't work as described. I'm not worried about it - If the item is defective I put that on a post-it on the item so they don't send it back into Warehouse Deals for someone else to discover.
Deal Guru
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Mar 9, 2007
13780 posts
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Think of the Childre…
Stop buying junks!

WOULD SOMEBODY THINK OF THE CHILDREN!!!
Deal Addict
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Nov 7, 2016
1624 posts
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Ontario
GloryFades wrote: Were most/any of those purchases sold by Amazon directly or at least fulfilled by them? I imagine no, correct? I think they recognize the importance of holding their 3rd Party Sellers accountable and avoiding being perceived as enabling counterfeiting and ripping consumers/brands off... I imagine there's prolly some sort of consideration within the algorithm to attempt to distinguish legitimate returns for valid reason from more frivolous returns that could be perceived as an abuse of the policy...
Yes, in my case most were fulfilled and shipped by Amazon. I try to avoid stuff that isn't...
·Ï¢årµ§·
Newbie
Feb 3, 2021
59 posts
10 upvotes
IcarusLSC wrote: Yes, in my case most were fulfilled and shipped by Amazon. I try to avoid stuff that isn't...
Oh, my apologies, I regret my presumption. lol I guess I bought into the propaganda Amazon themselves don't sell/ship fake stuff... lol Recently I was looking into buying some stuff and noticed some of the brands I was looking at are frequently targeted by counterfeiters, however listed Amazon as an authorized reseller you can trust, however there was the caveat that to definitely avoid counterfeits you should select products sold by or at least fulfilled by Amazon... lol And I've definitely noticed there's definitely a lot of third party sellers selling fake stuff...
Last edited by GloryFades on Feb 4th, 2021 10:09 pm, edited 1 time in total.
Deal Addict
User avatar
Nov 7, 2016
1624 posts
730 upvotes
Ontario
Yes, the 3rd party stuff is really bad for some categories, imho (like eBay!) That is why I figured getting from them direct would be better, but not always the case, esp. with storage cards (SD cards etc), some electronic items, electrical parts, and phone accessories :/
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Member
Aug 26, 2019
209 posts
215 upvotes
The6ix
Ive returned hundreds and got nothing.
Sr. Member
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Nov 9, 2005
840 posts
226 upvotes
OAlton wrote: Ive returned hundreds and got nothing.
Same, OP are you a prime member? If so for how long?

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