Computers & Electronics

Ring cameras not recording in 1080p. Anyone else?

  • Last Updated:
  • Aug 19th, 2019 11:42 pm
[OP]
Jr. Member
Feb 19, 2006
139 posts
189 upvotes

Ring cameras not recording in 1080p. Anyone else?

Hi guys,

I just picked up a new Ring camera and noticed the video quality of it was lackluster.
When I checked the actual downloaded video, the resolution it was recording at was 720p.
I spoke to support and they said it was likely due to the an issue with my internet connection, however my Ring doorbell records at 1080p no problem.

Has this happened to anyone else? and any tips on getting the camera to record at 1080p?

My speed test shows ~75mbps download and ~10mbps upload. RSSI is around 40

Thanks in advance
1 reply
Deal Fanatic
Jan 21, 2018
7175 posts
7662 upvotes
Vancouver
gmcustom wrote: I spoke to support and they said it was likely due to the an issue with my internet connection, however my Ring doorbell records at 1080p no problem.
It's not that customer telephone support has never provided a useful answer to a technical support question - I think it happened once back in '93 in Seattle - or was it '97? - but the chances are slim.

They probably meant that the strength of your WiFi connection to the camera was not adequate for 1080p streaming.

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