Ringing CRA for help
Sometimes I ring the CRA to ask for tax guidance on rules etc. One time I spoke to a brilliant young agent who helped me understand different aspects like the RRSP and tax brackets. He was amazing. There were a few other times where the help was simply professional and excellent - I so appreciated it.
Cue the last two times. I get transferred through to specialist areas and the agents clearly don't know what they are talking about. Each time they offer to send me to the CRA website. One time, when I asked a business tax question, the woman had no clue even how deductions were made - this is how bad it was. Today I called and the man was clearly out of his depth on a topic.
Anyway mostly CRA staff are very good and courteous but I wish their "specialist" areas had qualified staff who know more than to give me incomplete info or send me to their website.
Rant over.
Cue the last two times. I get transferred through to specialist areas and the agents clearly don't know what they are talking about. Each time they offer to send me to the CRA website. One time, when I asked a business tax question, the woman had no clue even how deductions were made - this is how bad it was. Today I called and the man was clearly out of his depth on a topic.
Anyway mostly CRA staff are very good and courteous but I wish their "specialist" areas had qualified staff who know more than to give me incomplete info or send me to their website.
Rant over.