Rock auto phone number?
Does rock auto have a toll free customer service Number? Cant seem to find it.
Mar 14th, 2018 8:51 pm
Mar 14th, 2018 9:56 pm
Mar 14th, 2018 9:58 pm
Mar 14th, 2018 10:08 pm
"RockAuto is a completely online company. We do not have a customer service phone number to provide assistance over the phone. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you!"TheSandman1 wrote: ↑ Does rock auto have a toll free customer service Number? Cant seem to find it.
Mar 14th, 2018 10:08 pm
Mar 14th, 2018 10:31 pm
has this happened to you?..do you use rock auto much?cheapmeister wrote: ↑ I don't think they have customer service anymore.
Did they send you something like this?
Mar 14th, 2018 10:36 pm
AFAIK, you have to order $100 worth of parts. I have easily over 15 on my fridge alone. Most of the time i just throw them out or put them on the tool box.cardguy wrote: ↑ has this happened to you?..do you use rock auto much?
I use them more than this guy in the video..out of about 50 purchases..never had a defect and anything i did return, went smoothly...now I am not denying this happened..but this guy could have rectified this for his "customer" by using another clip, from another car..most of them are universal..the clip is so tiny ,it may have been in the box. he could have got one from a local parts place or scrapyard....also..sounds like it was the clip all along and he orders a new handle too?...just seems like a big deal was made over a $1 part, that could have been bought almost anywhere that sells car parts...and who knows if he even installed the clip properly on the handle before install?.
...anyway..one persons (questionable) bad experience shouldn't tarnish the reputation of a company that has does excellent business over the years as far as I am concerned.
( and btw..i stopped getting the magnets in my deliveries over 3 years ago)
Mar 14th, 2018 10:38 pm
I haven't used rock auto yet. I was thinking about it but after seeing videos like these I am having second thoughts.cardguy wrote: ↑ has this happened to you?..do you use rock auto much?
I use them more than this guy in the video..out of about 50 purchases..never had a defect and anything i did return, went smoothly...now I am not denying this happened..but this guy could have rectified this for his "customer" by using another clip, from another car..most of them are universal..the clip is so tiny ,it may have been in the box. he could have got one from a local parts place or scrapyard....also..sounds like it was the clip all along and he orders a new handle too?...just seems like a big deal was made over a $1 part, that could have been bought almost anywhere that sells car parts...and who knows if he even installed the clip properly on the handle before install?.
...anyway..one persons (questionable) bad experience shouldn't tarnish the reputation of a company that has does excellent business over the years as far as I am concerned.
( and btw..i stopped getting the magnets in my deliveries over 3 years ago)
Mar 14th, 2018 10:46 pm
don't let the video scare you..VERY good to deal with..even easier if you have a dealer part number..and most prices are cheaper..and the price you pay includes everything to your door...only 5% discount coupon..ever...but some good closeout specials if you watch.cheapmeister wrote: ↑ I haven't used rock auto yet. I was thinking about it but after seeing videos like these I am having second thoughts.
Also in the youtube comments for the videos peeps are saying how they had problems as well, and how they sell counter fit parts. Not sure what to think.
Mar 14th, 2018 10:47 pm
Just order. Grab OEM parts or high quality. Ie. if Ford, just get motocraft/ ac delcocheapmeister wrote: ↑ I haven't used rock auto yet. I was thinking about it but after seeing videos like these I am having second thoughts.
Also in the youtube comments for the videos peeps are saying how they had problems as well, and how they sell counter fit parts. Not sure what to think.
Mar 14th, 2018 11:01 pm
Mar 14th, 2018 11:28 pm
I wouldn't stress it. No different than any shop, there will never be 100% perfect reviews and sadly mistakes will happen to even the best of companies. I think procedure being that the product is returned and exchanged is pretty normal. I find it hard to that someone would expect that they'd have a means or method to track every tiny piece or accessory of every part and just ship it on the fly. That's a lot of cars, a lot of models and a lot of years worth of parts to have on handcheapmeister wrote: ↑ I haven't used rock auto yet. I was thinking about it but after seeing videos like these I am having second thoughts.
Also in the youtube comments for the videos peeps are saying how they had problems as well, and how they sell counter fit parts. Not sure what to think.
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