1-888-ROGERS1Gebraroest wrote: ↑what's the Rogers Customer Retentions number?
If you mention anything about cancelling, they will send you over to cancellations/retentions/customer relations dep.
major wrote: ↑My 12 month promo period expired at the beginning of September, so I made the call today to Rogers Customer Retentions.
Me: I noticed that the promotion period has ended on my VIP cable and Extreme internet and I'd like to request that the promotion be extended.
CR: We normally require 90 days to activate a new discount after the expiration of an old one for existing accounts. However, since you have been a long time Rogers customer, we can go ahead and apply the current promotional discounts for you right away.
Me: Sounds good, how much?
CR: 20% off Extreme, 20% off VIP Cable, and 12 mo. free HDPVR
Me: I've heard that you are offering 30% discounts to some subscribers
CR: That is true, so I will offer 30% off Extreme cable, but 20% off VIP cable is the maximum I'm allowed.
Me: OK, I accept.
So my net bill is about the same as before. Make your phone call (and be polite....even if it's someone who doesn't have a great command of English).
Glad this thread helped you save another 10%.