Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2019) *READ THREAD SUMMARY*

Sr. Member
Dec 1, 2007
646 posts
96 upvotes
St Thomas, ON
Hate Facebook messenger. Currently on VIP + Gigabit bundle. Promo expires end of Sept. Been waiting for a response since filling out the stupid authentication form. I wonder how many convos these reps have going at a time. So awkward when a person just ghosts you. :(
Newbie
Jul 11, 2018
2 posts
cleacy1972 wrote: Rogers policy right now is squeaky wheels don't get grease. You threatened to leave, they don't believe you. Best pricing currently requires you actually do cancel, not just threaten.
Well, I did say "I would like to set a cancellation date for my account" and that's when the retentions lady asked me if I would like a call from a "Customer Relations Expert" and that's who offered me $69.99 for 500u. I also asked about the $39.99 500u, and she responded saying that it was a limited time offer and for specific geographic locations, but she's currently unable to provide that to anyone anymore.
Sr. Member
Sep 21, 2015
513 posts
175 upvotes
London, ON
JohnY82646 wrote: Well, I did say "I would like to set a cancellation date for my account" and that's when the retentions lady asked me if I would like a call from a "Customer Relations Expert" and that's who offered me $69.99 for 500u.
Perhaps would this have been her having someone (retention, not winback) calling you instead of placing a cancellation request? You might want to doublecheck that a pre-dated cancellation has actually been placed.
Deal Addict
Jan 22, 2006
4780 posts
2324 upvotes
Northside
MP3_SKY wrote: My 2 years with Rogers is Expiring. I'm paying around $135 with a home phone line, Ignite 100u Internet and Basic TV.

What should I negotiate or expect to get if I call rogers to extend for another 2 years?

I like the speed of my internet because I work from home, so a fast connection is a must. I wish to have a better TV package, but it was too expensive when I was trying to get a better pkg 2 yrs ago.
If you go back a few pages, there are some solid retention deals. The best way to go about is to place a cancellation 2 or 3 weeks ahead of time and wait for a winback rep to give you a call.

Let them know that Bell has been knocking on your door for gigabit services and you're likely going to jump on it, usually does the trick.

I'd ask for the following:

Popular TV
Gigabit Internet
Local Home Phone (Canada wide with 3 calling features)

Should be looking to pay around $90 - $110 + hst
Newbie
Jul 12, 2018
7 posts
3 upvotes
Decided to change from Rogers to $79.95 Bell Gigabit Fibe deal.

Rogers winback called me and gave me this:
$39.54 after tax (1 year discount) Unlimited Gigabit
Bell called me back a little bit earlier and gave me this:
$49.95+tax (permanent discount of $100) Unlimited Gigabit Fibe
$56.44 after tax

I haven't had Bell for a while but I've been hearing good things.
Opinions?
Member
Oct 14, 2014
498 posts
332 upvotes
Toronto, ON
ShinnF99090 wrote: Decided to change from Rogers to $79.95 Bell Gigabit Fibe deal.

Rogers winback called me and gave me this:
$39.54 after tax (1 year discount) Unlimited Gigabit
Bell called me back a little bit earlier and gave me this:
$49.95+tax (permanent discount of $100) Unlimited Gigabit Fibe
$56.44 after tax

I haven't had Bell for a while but I've been hearing good things.
Opinions?
I'll go with Bell Pure Fibe for $10 more.
Much faster upload, much lower latency, super stable and consistent, and the ongoing $100 discount is good as well.
I have been on it for a year and I'm happy. Look at my speedtest:
Image
Member
Jan 11, 2007
223 posts
31 upvotes
ah yes interesting!

I might give Bell a call and see if they match the $49.95 deal. Having 1Gig Upstream is much better than Rogers
Newbie
May 29, 2018
6 posts
ShinnF99090 did you have a promo code with bell for the $49.95? Bell won't go lower than $75.99 for me
Member
Jan 11, 2007
223 posts
31 upvotes
ShinnF99090 wrote: Decided to change from Rogers to $79.95 Bell Gigabit Fibe deal.

Rogers winback called me and gave me this:
$39.54 after tax (1 year discount) Unlimited Gigabit
Bell called me back a little bit earlier and gave me this:
$49.95+tax (permanent discount of $100) Unlimited Gigabit Fibe
$56.44 after tax

I haven't had Bell for a while but I've been hearing good things.
Opinions?
How did you get that offer from Bell originally? Did you just call them up and ask for the deal or did they offer it to you through a promo?

I just got Rogers to drop my Gigabit plan down to $49.95 but since Bell just installed FTTH to my condo a few months back i would gladly pay the same price for the 1Gig Up/Down.
Newbie
Jul 12, 2018
7 posts
3 upvotes
IanR83400 wrote: ShinnF99090 did you have a promo code with bell for the $49.95? Bell won't go lower than $75.99 for me
Unfortunately I don't have a code sorry.
Ruski1982 wrote: How did you get that offer from Bell originally? Did you just call them up and ask for the deal or did they offer it to you through a promo?

I just got Rogers to drop my Gigabit plan down to $49.95 but since Bell just installed FTTH to my condo a few months back i would gladly pay the same price for the 1Gig Up/Down.
I am with Rogers right now and called them for the $79.95 gigabit deal and then they called Rogers to cancel for me and then Rogers gave me a better deal where it was $39.54 after tax. That happened yesterday and this morning Bell called me back asking about me cancelling their arrangement with me and I told them what Rogers gave me. The rep was chill and we both agree'd it was obvious that was a much better deal so he said he'll put me on hold to see what he can do. Came back and gave me that deal. Pretty sure you just need to ask them for a better or similar plan as Rogers. Unfortunately since you got Rogers to change your plan before contacting Bell it might be a bit harder, might need to call a few times to get a nice rep.
Sr. Member
Sep 13, 2012
888 posts
464 upvotes
Vaughan, ON
zaidyboy wrote: I would have to agree that Bell Fibe Gigabit is way more consistent in speeds than Rogers.

The only problem with Bell is their billing issues. It's a headache dealing with them.
I have my business land lines and internet with Bell. If the off-shore "customer service" isn't a nightmare, it's the debacle trying to get through to someone within Canada.

At least Rogers has a coherent and reasonable path to escalation and you're dealing with Canadians (who I'd rather see employed vs. someone overseas).

Having said that, my "Gigabit" is a joke...but thanks to escalation heavily discounted. Won't risk it with Bell.
Newbie
Dec 27, 2017
23 posts
4 upvotes
I canceled my Internet few days ago but nobody called or emailed me. The reason could be the TV package that I have with my condo that is included for free.
Would that be ok if I call their winback number ? Has anyone got any better deals on 500 or 150 by just simply calling them? Does bell have any comparable promo these days?

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