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[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

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Sep 3rd, 2009 3:59 pm
TomRFD [OP]
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Sep 3rd, 2009 3:59 pm

[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

This thread is for the discussion of Rogers deals for new customers and retention offers and strategies. Discussions of competitors offers, small business promos, etc. should all be done in other threads.

If you're a Rogers rep who can provide offers to the community members of RedFlagDeals, please send me a PM and I'll add your info to this post. You're not allowed to promote your services yourself!

Ontario Rogers Reps:
-------------------------------------------
Mike Porter
647-204-7547
@MSP123
Last edited by TomRFD on Sep 3rd, 2009 3:59 pm, edited 5 times in total.
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CUSTOMER ESCALATION PROCESS (GO TO PAGE 6 OF THE BELOW DOCUMENT)
https://www.rogers.com/cms/images/en/Ab ... n_2012.pdf

SEP 2020
MIKE CAN ONLY HELP NEW CUSTOMERS! Opening a new account under another family member may work. Check with Mike.

EXISTING CUSTOMERS MUST CALL CUSTOMER SERVICE, USE CHAT OR FB, TRY TO NEGOTIATE AND IF THAT FAILS SET A CANCELLATION GIVING YOU TIME TO HEAR BACK FROM THE WINBACK TEAM.

IF YOU DON’T HEAR BACK AFTER CANCELLING, CALL 866-600-9112 (WINBACK TEAM).
DO NOT CALL THIS NUMBER IF YOU HAVEN’T ACTUALLY SET UP A CANCEL DATE! THEY WILL NOT SPEAK TO YOU WITHOUT A CANCELLATION IN PLACE.
44809 replies
Sep 3rd, 2009 4:07 pm
ff_29
Sr. Member
Aug 15, 2007
552 posts
108 upvotes
Toronto

Sep 3rd, 2009 4:07 pm

I think the Rogers HDPVR thread is the unofficial retentions thread...
+4
Sep 3rd, 2009 4:09 pm
JonJubeTube
Deal Addict
Jan 2, 2007
2900 posts
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Toronto

Sep 3rd, 2009 4:09 pm

From experience. when calling into Rogers to get a deal or complain about a problem ALWAYS ask to speak to the "cancellations/customer retention" department.

Rogers has oodles of call centres across the country, many that will pretend to have all of the capacity to deal the way the customer retention department can. In short, they do not! I think some of the Rogers call centres that I dealt with before finding this out are/were outsourced.

It helps too whenever possible to be courteous. Good luck!
+7
Sep 3rd, 2009 4:12 pm
brothernoble
Member
Jun 5, 2007
373 posts
30 upvotes

Sep 3rd, 2009 4:12 pm

I've got your cable/internet deals, + I only pay $9.99 for a basic phone line (no features, no SAF) and I've got a free HDPVR till December.
danyo wrote: ↑I was searching around for a good Rogers Cables Retentions thread but couldn't find one so I've decided to post the different offers I've been able to grab through retentions here.
Please add what you can get so I can update this with the hot offers people manage to get!

I called in saying Bell offered me a good deal on their Digital Extra package (I said they would give it to me for $45), and that I'd like to cancel all my Rogers services and move over to Bell for convenience. I got through to retentions this way. YMMV.

What I managed to get:
-$52 Digital VIP cable (20% discount, down from $64.99)
-$35 Rogers Extreme internet for 8 months (down from $59, student only)
-$6 discount on home phone services, free voice mail and call forwarding
-HD Box fees waived (thinking I should've asked for HD PVR)
-12 month contract


NEW CUSTOMERS ONLY (GTA):
-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find!
+2
Sep 3rd, 2009 4:42 pm
Miguel
Sr. Member
Jul 30, 2003
952 posts
265 upvotes

Sep 3rd, 2009 4:42 pm


NEW CUSTOMERS ONLY (GTA):
-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find

Any way to get a free HD-PVR with this?
Where it say "-Standard Box Rental" is that free or you have to pay that?
If you already have Internet, can a credit be issued on your account or some other promo offered instead?
Can this be combined with the $300 HD-PVR BB purchase + $100 programming credit?
+1
Sep 3rd, 2009 4:45 pm
danyo
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Apr 3, 2009
1334 posts
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Sep 3rd, 2009 4:45 pm

Miguel wrote: ↑
NEW CUSTOMERS ONLY (GTA):
-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find

Any way to get a free HD-PVR with this?
Where it say "-Standard Box Rental" is that free or you have to pay that?
If you already have Internet, can a credit be issued on your account or some other promo offered instead?
Can this be combined with the $300 HD-PVR BB purchase + $100 programming credit?
No idea. I couldn't get the offer from Victor because I'm already an existing customer. You could probably try calling him to ask about it though, and then update us on what you can get. :)
I think the standard box rental is included in his offer, but don't quote me on that one.
REAL ESTATE. PRE-CONSTRUCTION & RESALE.
Licensed Real Estate Agent
GTA & Surrounding Areas
+1
Sep 3rd, 2009 4:46 pm
BerryPride
Sr. Member
Jun 3, 2006
950 posts
129 upvotes
Mississauga

Sep 3rd, 2009 4:46 pm

danyo wrote: ↑
NEW CUSTOMERS ONLY (GTA):
-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find!
would victor be able to provide a better deal if we bought a new box instead of rented?

someone get victor on RFD and answer some questions ;)
BerryPride :D
+3
Sep 3rd, 2009 4:48 pm
danyo
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Apr 3, 2009
1334 posts
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Sep 3rd, 2009 4:48 pm

BerryPride wrote: ↑would victor be able to provide this deal if we bought a new box instead of rented?
I would think so. I don't think that changes the offer in any way if you bought a box on the side. Call Victor though, I really don't know TOO much of what he can do exactly. Let us know what you can manage to get from Victor though!
REAL ESTATE. PRE-CONSTRUCTION & RESALE.
Licensed Real Estate Agent
GTA & Surrounding Areas
+2
Sep 3rd, 2009 5:33 pm
Miguel
Sr. Member
Jul 30, 2003
952 posts
265 upvotes

Sep 3rd, 2009 5:33 pm

BerryPride wrote: ↑would victor be able to provide a better deal if we bought a new box instead of rented?

someone get victor on RFD and answer some questions ;)
I called, he's calling me back later. I'll update on what he offers.
+1
Sep 3rd, 2009 6:11 pm
wmahmud
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Feb 24, 2007
3288 posts
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Toronto

Sep 3rd, 2009 6:11 pm

If I cancel the cable under my dads name for the home and then call in as a new customer and setup cable under my name for the home is that considered a new client/new installation??
+1
Sep 3rd, 2009 6:18 pm
1m2n3b4b6b
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Oct 16, 2007
2486 posts
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Toronto

Sep 3rd, 2009 6:18 pm

So to get to Victor do we just say, may I speak to Victor? What is his last name? And can we say we heard about his deals from RFD?
+1
Sep 3rd, 2009 7:10 pm
danyo
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Apr 3, 2009
1334 posts
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Sep 3rd, 2009 7:10 pm

wmahmud wrote: ↑If I cancel the cable under my dads name for the home and then call in as a new customer and setup cable under my name for the home is that considered a new client/new installation??
Not sure. You should ask him that and let us know if that works and I'll update accordingly.

And yea, when I called I just say I heard about him through RFD. Didn't work for me though cuz I was already an existing customer.

EDIT:
NOT GTA EXCLUSIVE!
STEVE and VICTOR both appear to offer their deals wherever Rogers is available. :)
REAL ESTATE. PRE-CONSTRUCTION & RESALE.
Licensed Real Estate Agent
GTA & Surrounding Areas
+3
Sep 3rd, 2009 7:21 pm
litebrite
Deal Addict
Oct 9, 2003
3149 posts
641 upvotes
Vancouver

Sep 3rd, 2009 7:21 pm

The new customer deal isn't only for GTA. I'm in Ottawa and I called Victor and he was able to hook me up.
+2
Sep 3rd, 2009 7:35 pm
danyo
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Apr 3, 2009
1334 posts
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Sep 3rd, 2009 7:35 pm

litebrite wrote: ↑The new customer deal isn't only for GTA. I'm in Ottawa and I called Victor and he was able to hook me up.
Thanks, updated!
REAL ESTATE. PRE-CONSTRUCTION & RESALE.
Licensed Real Estate Agent
GTA & Surrounding Areas
+2
Sep 3rd, 2009 7:44 pm
Homer88
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May 8, 2004
3477 posts
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Sep 3rd, 2009 7:44 pm

So does that mean you go back to paying the full price when your contract ends?
+1
Sep 3rd, 2009 9:04 pm
danyo
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Apr 3, 2009
1334 posts
1030 upvotes

Sep 3rd, 2009 9:04 pm

Homer88 wrote: ↑So does that mean you go back to paying the full price when your contract ends?
Yep, that's how all of these extra savings promotions work sadly. But at the end of the term, you'd renegotiate of course.
REAL ESTATE. PRE-CONSTRUCTION & RESALE.
Licensed Real Estate Agent
GTA & Surrounding Areas
+1
Sep 3rd, 2009 9:39 pm
BTweee
Member
Mar 26, 2007
346 posts
17 upvotes
Toronto

Sep 3rd, 2009 9:39 pm

my first yr promotions were due, recently renegotiated for my 2nd year running...

$40.13 for digital vip with free pvr for 12 months (2nd yr)
$46plus tax for extreme internet
$30 for wireless plan.

pretty sweet. :)
+1
Sep 3rd, 2009 9:44 pm
ToniCipriani
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Jun 3, 2006
8420 posts
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12 days north of Hop…

Sep 3rd, 2009 9:44 pm

So I'm done my 2nd year of promos, and it's ending next month...

Right now I have Digital VIP with free PVR and digital services fee waived, all for 50.61 taxes included.

I called in last time and cited "Bell ExpressVu" with a made up plan, wonder if I can pull this same trick again? I'm happy if I can at least maintain my discount.

In fact I need to move my service this month as well...
+1

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