Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

Newbie
Aug 17, 2006
91 posts
23 upvotes
Moving to Ottawa, K1N, current subscriber for TV / Internet with Rogers but Bell FIbe 1.5gb is an option, if there is a dealer/rep who can chat with me it would be appreciated!
Member
User avatar
Oct 12, 2003
327 posts
3 upvotes
Kitchener
Kitchener

Was offered $84.99 when my current deal expired. Set up a cancellation date mid last month for Nov. 10. Got the retention email within the next few days. Called in yesterday and in less than 5 mins with no countering was offered Gigabit for $59.99 or 500U for $54.99. One year price guarantee and no contract.
Member
Dec 19, 2004
205 posts
13 upvotes
So last time I tried to renew my parent's plan, I was offered $39.99 for 500u and $34.99 for 300u. I thought I was going to take the 300u plan today but I was able to get the 500u plan for $34.99 via online chat. Basically, my parents received the email that said their plan will be $44.99 once their current plan of $27.99 expires without having to do anything. The agent then said he applied a $10 credit for the next 12 months so it will bring the price to about $39.54 tax in. The only caveat is that my internet will change to the new plan now instead of after the expiry date but it's worth it.
Sr. Member
Apr 7, 2019
758 posts
901 upvotes
L5B postal code. Currently paying: $42.94 per month for 150u Ignite internet expiring on 1st Jan 2020.

Went to Rogers live chat asking for price after current promotion is over. Was told $125.42 including taxes after promotion is over. Asked to set termination date for 31st Dec 2019. I was then offered:
a) Ignite 300u for $50.84 (including taxes)
b) Gigabit for $62.14 (including taxes)

Picked up Gigabit offer. I am an IT professional and work from home. I can use all the speed they can offer. Also my condo building currently supports Rogers and teksavvy so don't have much leverage.

Asked them to start new package from today and I will go this evening to swap modem.
Jr. Member
User avatar
Aug 12, 2012
137 posts
41 upvotes
London, ON
Just contacted the field rep I signed up with in 2016 and he told me that they are no longer offering legacy tv as they have shifted to ignite. Don't have much options as I my area is not serviced by FTTH for Bell so can't leverage anything.
Jr. Member
Jan 9, 2010
109 posts
3 upvotes
Toronto
looking for a rogers rep in L1V area. Any one? Thanks.
Newbie
Dec 20, 2011
13 posts
New customer looking for deal on gigabit. L9B area code. Any reps?
Newbie
Nov 14, 2015
90 posts
26 upvotes
I had the old offer that was expiring tomorrow. Called in and was offered the 1Gbps for $62.14 all in as well. They would not budge on that price and indicated they cant renew the old offer. Ended up going with what I got...

Anyone have any luck getting the old offer renewed?
Deal Addict
Sep 13, 2012
1005 posts
544 upvotes
Vaughan, ON
dmbcanada wrote: Just contacted the field rep I signed up with in 2016 and he told me that they are no longer offering legacy tv as they have shifted to ignite. Don't have much options as I my area is not serviced by FTTH for Bell so can't leverage anything.
The codes still work if escalating.

Why not bluff them?
Jr. Member
User avatar
Nov 7, 2013
108 posts
28 upvotes
Ottawa
shane716 wrote: Currently have $33+tax for 500u and it's expiring soon
Called in to cancel and was offered $50+tax for 500u or $45+tax for 300u
I declined and proceeded with the cancellation request.

They did say if I change my mind I can call them back and still get the above offer. I will see if retention will call me back, If not I guess I will call them again for the $45/300u offer.
After the cancellation request, within 2 days I saw an imbedded message banner on webpages when I was using my browser on my computer. The massage contains a code for “a special offer”.

Now a week has passed and I decided to call in and mention the code to see what they can offer.
The rep gave me $29.99 + tax for 500u without me saying anything else. I took it right way.

So I’m happy for now until I have to do this all over again next year.
Member
User avatar
Aug 20, 2003
469 posts
240 upvotes
Ottawa
Hey y'all, can I run a little something past you?

Long time Rogers customer here. Current deal I'm on is 150u internet, home phone with a feature or 2, and starter cable package.
I own 3 old school (pre-NextBox) PVRs.
I pay $117/month for this right now on a retention plan.

I got an offer from Telus for wireless home phone recently for $10/month. I thought I'd call Rogers billing to see if I cancelled my HP, what that might do to my bundle discounts. I got transferred to retention.

They put together 2 offers (both including 3 Ignite box rentals and waived $150 installation fee):
  • Popular Ignite TV, 150u internet, and free HP: $119/month, tax included or;
  • Ignite Flex 5, 150u internet, and free HP: $105/month, tax included

Do you guys think this is a good deal? Can I do any better? How?
Thanks in advance!
0101010001101000011001010010000001000010011101010110110001101100
Jr. Member
Apr 28, 2019
115 posts
77 upvotes
KrayZeeMofo wrote: was only able to get 39.99+tax for 500U in M5V
Did you speak to someone specific or call the main Roger's number?
Deal Addict
Sep 13, 2012
1005 posts
544 upvotes
Vaughan, ON
TheBull wrote: Hey y'all, can I run a little something past you?

Long time Rogers customer here. Current deal I'm on is 150u internet, home phone with a feature or 2, and starter cable package.
I own 3 old school (pre-NextBox) PVRs.
I pay $117/month for this right now on a retention plan.

I got an offer from Telus for wireless home phone recently for $10/month. I thought I'd call Rogers billing to see if I cancelled my HP, what that might do to my bundle discounts. I got transferred to retention.

They put together 2 offers (both including 3 Ignite box rentals and waived $150 installation fee):
  • Popular Ignite TV, 150u internet, and free HP: $119/month, tax included or;
  • Ignite Flex 5, 150u internet, and free HP: $105/month, tax included

Do you guys think this is a good deal? Can I do any better? How?
Thanks in advance!
You should be able to push for Premier rather than Popular and 500U rather than 150U plus the home phone for the same price.
Newbie
Sep 24, 2017
15 posts
1 upvote
In the L5E area looking for a rep t for ignite tv, internet and home phone..currently have an appt for a bell instal Nov 9..looking to switch if price is better b4 install date. Thx
Deal Addict
Apr 15, 2007
1665 posts
291 upvotes
deals1112 wrote: Did you speak to someone specific or call the main Roger's number?
Main number originally, but the rep actually told me to try another number: 1 (866) 902-9534

Top