[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

smoraes wrote: ↑ ignite doesn't work with the nextbox pvr's or digital boxes - they gave me $50 for nextbox 3 pvr that was owned ( hdd was really failing for months and $25 for each nextbox digital box that was owned as trade in so will get that credit in couple weeks ( had 4 boxes total so only 1 was on rent )

havoks wrote: ↑ I called Rogers last night and unsuccessfully tried to get a better promo than $103 for 500u (current promo of $78 is expiring next month, the $103 was an auto-applied promo). So I then tried to schedule cancellation for March 12th, since I'll be moving and figured it's a good time to shop around. The retentions rep proceeded to hang up on me and cancelled my account immediately. She left a note saying that I wanted to cancel on March 12th - so I have that on my side. Another hour on the phone later, they reactivated my account but there's now an additional $280 charge - I'm told as a balance added to close out my account, and then an additional fee to reactivate the account. I tried to get to retentions again and apparently they were closed for the day... how convenient. Needless to say, I was fuming. I've been with rogers for decades at this point - and I have nothing but terrible things to say about their customer service/support. It is *always* a surprise when I have a good experience. Just sad.

Elusive wrote: ↑ I wonder if that $280 is a hold until you return the modem?
At the same time it definitely did not sound like a good experience nor were there any explanation for that charge.
Hope things change for you.