[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

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Jan 24th, 2021 12:57 am

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Jan 17th, 2021 8:26 pm

#44821

EugW: Deal Expert; Mar 23, 2009; 18751 posts; 4914 upvotes; Toronto

Jan 17th, 2021 8:26 pm

smoraes wrote: ↑ ignite doesn't work with the nextbox pvr's or digital boxes - they gave me $50 for nextbox 3 pvr that was owned ( hdd was really failing for months and $25 for each nextbox digital box that was owned as trade in so will get that credit in couple weeks ( had 4 boxes total so only 1 was on rent )

How long has the delay before getting the credits, for those of you who returned owned PVR and TV box units? The sales guy said it could be up to three months, but that seems like an awfully long delay.

I bought a bunch in at the end of December.

Jan 17th, 2021 10:14 pm

#44822

serious9: Newbie; Jun 30, 2019; 96 posts; 128 upvotes

Jan 17th, 2021 10:14 pm

I'm a new customer looking for Rogers promotion in Brampton. Please contact me if you are a Rogers rep and can help out.

+1

Jan 18th, 2021 2:36 am

#44823

Imnotelvis2: Newbie; Feb 26, 2017; 5 posts; 1 upvote

Jan 18th, 2021 2:36 am

Can a Rogers rep PM me.

On a monthly 300mbps plan don't need or want tv or phone. Just internet.

+1

Jan 18th, 2021 10:42 am

#44824

screamer00: Newbie; Sep 2, 2007; 48 posts; 6 upvotes

Jan 18th, 2021 10:42 am

Can a roger rep pm me?

Area code is l6c2w4

+1

Jan 18th, 2021 4:11 pm

#44825

srini_vatsan: Newbie; Apr 14, 2010; 55 posts; 7 upvotes; Ottawa

Jan 18th, 2021 4:11 pm

I see all these requests for rep to PM. Does any rep actually check this forum and PM people and offer deals? Is this only for new customers or existing ones as well? Just wondering

Jan 18th, 2021 5:28 pm

#44826

Master2031: Sr. Member; Jun 25, 2017; 681 posts; 297 upvotes

Jan 18th, 2021 5:28 pm

Question for new users with cable. I know the nhl package usually has a free trial for a week when the season starts but I don’t see that anywhere explained in the guide or an email .

Anyone else getting the nhl channels as well ? For free ...

Jan 18th, 2021 6:57 pm

#44827

wdh666: Newbie; Jun 2, 2008; 5 posts; Canada

Jan 18th, 2021 6:57 pm

Current Rogers customer in Postal Code L4S

Current agreement expiring very soon, can a rep kindly PM me.

Jan 19th, 2021 12:56 am

#44828

Wildwestbob: Newbie; Aug 4, 2019; 48 posts; 9 upvotes; ONTARIO

Jan 19th, 2021 12:56 am

Hi,
Looking for Rogers Internet only.
M2M postal code north York.

Current bHell customer.

Jan 19th, 2021 8:40 am

#44829

lachhman: Newbie; Apr 24, 2005; 67 posts; 13 upvotes; Markham

Jan 19th, 2021 8:40 am

Existing Rogers customer with current promo expiring in March. Internet only. If rep available please PM me.

Jan 19th, 2021 9:20 am

#44830

havoks: Jr. Member; Jan 12, 2008; 152 posts; 5 upvotes

Jan 19th, 2021 9:20 am

I called Rogers last night and unsuccessfully tried to get a better promo than $103 for 500u (current promo of $78 is expiring next month, the $103 was an auto-applied promo). So I then tried to schedule cancellation for March 12th, since I'll be moving and figured it's a good time to shop around. The retentions rep proceeded to hang up on me and cancelled my account immediately. She left a note saying that I wanted to cancel on March 12th - so I have that on my side. Another hour on the phone later, they reactivated my account but there's now an additional $280 charge - I'm told as a balance added to close out my account, and then an additional fee to reactivate the account. I tried to get to retentions again and apparently they were closed for the day... how convenient. Needless to say, I was fuming. I've been with rogers for decades at this point - and I have nothing but terrible things to say about their customer service/support. It is *always* a surprise when I have a good experience. Just sad.

+1

Jan 19th, 2021 11:43 am

#44831

Elusive: Sr. Member; Dec 2, 2003; 855 posts; 85 upvotes; Toronto

Jan 19th, 2021 11:43 am

havoks wrote: ↑ I called Rogers last night and unsuccessfully tried to get a better promo than $103 for 500u (current promo of $78 is expiring next month, the $103 was an auto-applied promo). So I then tried to schedule cancellation for March 12th, since I'll be moving and figured it's a good time to shop around. The retentions rep proceeded to hang up on me and cancelled my account immediately. She left a note saying that I wanted to cancel on March 12th - so I have that on my side. Another hour on the phone later, they reactivated my account but there's now an additional $280 charge - I'm told as a balance added to close out my account, and then an additional fee to reactivate the account. I tried to get to retentions again and apparently they were closed for the day... how convenient. Needless to say, I was fuming. I've been with rogers for decades at this point - and I have nothing but terrible things to say about their customer service/support. It is *always* a surprise when I have a good experience. Just sad.

I wonder if that $280 is a hold until you return the modem?
At the same time it definitely did not sound like a good experience nor were there any explanation for that charge.
Hope things change for you.

Jan 19th, 2021 12:08 pm

#44832

havoks: Jr. Member; Jan 12, 2008; 152 posts; 5 upvotes

Jan 19th, 2021 12:08 pm

Elusive wrote: ↑ I wonder if that $280 is a hold until you return the modem?
At the same time it definitely did not sound like a good experience nor were there any explanation for that charge.
Hope things change for you.

Currently on the phone with someone from the ambassador team. His theory is that I was charged for services until March 12th (the date I originally asked to schedule for cancellation). And then when I reactivated, I was charged an activation fee. He's going to fix this - and extend my 77.99 price until March 12th - was originally going to end February 3rd. On that note, the process of cancelling and reactivating my account ended up removing the promotion a couple weeks early on my account anyways. He then offered me Ignite 500u + Flex 5 TV package with 1 TV box, for 64.99 (139.99 - 75 for one year). I'm going to go ahead and take this offer - but what a headache to get to this point.

Jan 19th, 2021 1:53 pm

#44833

JTea5738: Newbie; Jan 18, 2021; 1 posts; 1 upvote

Jan 19th, 2021 1:53 pm

Current Rogers customer with offer just expired. Looking for Hi Speed internet and Popular TV.
Could a Rogers rep please PM me with a deal? Ottawa area. K4M postal code.

+1

Jan 19th, 2021 2:56 pm

#44834

lapsapdeal: Jr. Member; Nov 23, 2014; 115 posts; 36 upvotes

Jan 19th, 2021 2:56 pm

I'm a new customer in the Ottawa area. K2V Postal code. Looking for internet only. Could a Rogers rep please PM me if available?

+1

Jan 19th, 2021 5:35 pm

#44835

100Pacer: Deal Addict; Sep 13, 2012; 1006 posts; 544 upvotes; Vaughan, ON

Jan 19th, 2021 5:35 pm

havoks wrote: ↑ I called Rogers last night and unsuccessfully tried to get a better promo than $103 for 500u (current promo of $78 is expiring next month, the $103 was an auto-applied promo). So I then tried to schedule cancellation for March 12th, since I'll be moving and figured it's a good time to shop around. The retentions rep proceeded to hang up on me and cancelled my account immediately. She left a note saying that I wanted to cancel on March 12th - so I have that on my side. Another hour on the phone later, they reactivated my account but there's now an additional $280 charge - I'm told as a balance added to close out my account, and then an additional fee to reactivate the account. I tried to get to retentions again and apparently they were closed for the day... how convenient. Needless to say, I was fuming. I've been with rogers for decades at this point - and I have nothing but terrible things to say about their customer service/support. It is *always* a surprise when I have a good experience. Just sad.

I would absolutely escalate this all the way up the flagpole. Settle on nothing less than 2-3 months of services credited in addition to previous year’s price extended for an additional 12 months.

Jan 19th, 2021 6:03 pm

#44836

4flava: Deal Fanatic; Mar 19, 2006; 9728 posts; 1942 upvotes; Toronto

Jan 19th, 2021 6:03 pm

Hi there,
Looking for a Rogers rep that can help as well. Looking to renew with what I was paying before but the rep from FB isn't budging at all.
Area Code: L4C Richmond Hill

+1

Jan 19th, 2021 6:38 pm

#44837

sba1295: Newbie; Nov 9, 2020; 3 posts; 2 upvotes

Jan 19th, 2021 6:38 pm

Looking for Rogers Rep please message.

Area: Scarborough

+1

Jan 19th, 2021 9:42 pm

#44838

Moe4Sho: Newbie; Jan 18, 2021; 1 posts

Jan 19th, 2021 9:42 pm

Old previous customer @ code M6S. Now with Bell 500 for 70. Was looking for any offers from Rogers reps.

Jan 19th, 2021 11:16 pm

#44839

camper123: Newbie; Apr 4, 2019; 18 posts; 21 upvotes

Jan 19th, 2021 11:16 pm

Is this a good plan?

Internet Ignite 500 + Starter TV for $70 per month.

Jan 20th, 2021 12:53 am

#44840

stevie031: Newbie; Mar 7, 2011; 9 posts; 1 upvote; Richmond Hill

Jan 20th, 2021 12:53 am

4flava wrote: ↑ Hi there,
Looking for a Rogers rep that can help as well. Looking to renew with what I was paying before but the rep from FB isn't budging at all.
Area Code: L4C Richmond Hill

What package do you have and how much are you paying?

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