[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

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Jan 21st, 2021 10:14 pm

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Jan 21st, 2021 1:38 pm

#44861

Imnotelvis2: Newbie; Feb 26, 2017; 5 posts; 1 upvote

Jan 21st, 2021 1:38 pm

srini_vatsan wrote: ↑ I see all these requests for rep to PM. Does any rep actually check this forum and PM people and offer deals? Is this only for new customers or existing ones as well? Just wondering

I got PMs from reps and others on this board. It's been very helpful.

Jan 21st, 2021 2:12 pm

#44862

HanSolo: Newbie; Oct 8, 2014; 4 posts; Toronto, ON

Jan 21st, 2021 2:12 pm

Can a Rogers rep PM me? M3J area code in Toronto. Bell customer with expiring promo ending next week! Looking for TV/internet bundle (good package, 300mbps, home phone for $150 right now). Thanks in advance

Jan 21st, 2021 2:23 pm

#44863

Eckz: Sr. Member; Nov 11, 2006; 603 posts; 595 upvotes; @ home

Jan 21st, 2021 2:23 pm

Know what I learned from this thread.

Just keep calling until you find someone willing to help you.

Some reps are willing to just do whatever you ask if you are nice.

+1

Jan 21st, 2021 2:46 pm

#44864

tsml1: Jr. Member; Mar 5, 2003; 135 posts; 19 upvotes; Toronto

Jan 21st, 2021 2:46 pm

Imnotelvis2 wrote: ↑ I got PMs from reps and others on this board. It's been very helpful.

Was this for a renewal? If so I am interested.

Last edited by tsml1 on Jan 21st, 2021 3:45 pm, edited 1 time in total.

Jan 21st, 2021 3:10 pm

#44865

venividivici: Deal Addict; Dec 23, 2006; 1129 posts; 239 upvotes; Oshawa

Jan 21st, 2021 3:10 pm

So apparently Rogers dissolved the Ombudsperson Office into their Office of the President and failed to some customers who had ongoing disputes know this? Apparently now when Rogers OotP tells you that their offer is final that means you either accept it or if you decline it then you get ignored.

That's some great customer service. Been dealing with a dispute for over 18 months now and yet I switched to Bell, but Rogers would not take their equipment back nor provide me a shipping label for a few months so from early August until today they have been charging me $235 to over $300 (late fee amount changes month to know, so the latest one was nearly $90!) even though I haven't used their services.

Guy basically said I could take Rogers to court if I wanted.

Jan 21st, 2021 3:24 pm

#44866

br472267: Newbie; Jan 21, 2016; 1 posts; Scarborough, ON

Jan 21st, 2021 3:24 pm

Currently with Bell Fibe, 1GB internet only, need to switch by Mid/End of Feb.
Any rep can help me out? North York, M2P area code, in a house.
Please PM

Jan 21st, 2021 4:33 pm

#44867

RCGA: Deal Addict; Dec 10, 2008; 4736 posts; 1240 upvotes

Jan 21st, 2021 4:33 pm

RCGA wrote: ↑ The first attempt - I'm moving to a new house and currently on 500U for $55/m

Bounced to several departments in live chat until I was finally offered 500u for $90/m + tax

Will go directly to the cancellation department tomorrow.

Round 2 update, was offered:

Gigabit for $80 tax in
500u for $75 tax in

I put in a cancellation request

Let's hug it out

Jan 21st, 2021 4:41 pm

#44868

RFDMadeMeBuyStuff: Member; Apr 10, 2013; 273 posts; 33 upvotes

Jan 21st, 2021 4:41 pm

Just got my physical GC from the BF promotion ... and it's "Today's Shopping Choice" GC ... sigh, I thought it was gonna be a regular MC GC (that's what they said in the chat when signing up)

I am assuming I cant use this with Costco?
Where can I actually use this GC?? Feels like I would be restricted to only use it with Rogers ...

This gift card can be used for product purchases (services excluded) at TSC, select Rogers locations, as well as for the purchase of Toronto Blue Jays® regular season home game tickets and merchandise and selected food and beverage products at Rogers Centre®

Jan 21st, 2021 7:49 pm

#44869

100Pacer: Deal Addict; Sep 13, 2012; 1005 posts; 544 upvotes; Vaughan, ON

Jan 21st, 2021 7:49 pm

venividivici wrote: ↑ So apparently Rogers dissolved the Ombudsperson Office into their Office of the President and failed to some customers who had ongoing disputes know this? Apparently now when Rogers OotP tells you that their offer is final that means you either accept it or if you decline it then you get ignored.

That's some great customer service. Been dealing with a dispute for over 18 months now and yet I switched to Bell, but Rogers would not take their equipment back nor provide me a shipping label for a few months so from early August until today they have been charging me $235 to over $300 (late fee amount changes month to know, so the latest one was nearly $90!) even though I haven't used their services.

Guy basically said I could take Rogers to court if I wanted.

Ombudsman’s office remains open.