Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

Deal Addict
User avatar
Sep 10, 2009
1570 posts
341 upvotes
Toronto
Win back offered:

$125 for 1gb and popular tv plus tax or 115 with 500U

Anyone got it for lower?
Newbie
Sep 15, 2016
17 posts
3 upvotes
darkspider wrote: Win back offered:

$125 for 1gb and popular tv plus tax or 115 with 500U

Anyone got it for lower?
I would take that and run after what I have been getting. They wont go any lower than 140 for 150u+popular TV for me and I have been with them for 15+ years. How did you get this offer. You cancelled and they called you back? I cancelled yesterday, hope to get a call back from them with such an offer.
Sr. Member
Sep 26, 2007
568 posts
91 upvotes
Toronto
Very Frustrating. The price quoted is going up by $3 in April so it will be $132.18 tax in.
Can't go to FTTN50 as it's very bad in my neighborhood. Was thinking of going to Carrytel 75 + Bell bundle (Better TV/HomePhone/Internet25 for $99) but I think it will be more expensive at the end.
Sucks that Bell GB Internet is not available in my neighborhood.

Kfox wrote: My cable deal was expiring yesterday ahead of my internet and phone deal; I called to renegotiate and they offered me the same package as your facebook offer but $118 taxes in ( I own Netbox). I told them no and cancelled the cable on the spot. No calls from Winback as of yet. Will try again in April after their price increases kick in and hopefully some new deals will be available.

I'm also thinking about cancelling internet and phone and going over to Ebox FTTN50 @$30/month for a few months, long enough to qualify for new customer pricing with Rogers.
Sr. Member
Nov 8, 2013
541 posts
254 upvotes
Toronto, ON
Man, is Rogers a piece of s***.

I got an amazing offer from Bell for 2 years, a lot better than what Rogers was offering and so I took it. My plan with Rogers was on a month to month, and I had a year long promotion that expired next October. I was on a better deal than what people are being offered in this thread. I had Gigabit + Unlimited North American Home Phone (6 features) + Premier for somewhere in the $16x.xx after tax.

Anyway, Bell completed the install and the Internet is way faster and way more reliable. The TV quality is much superior and the channels change instantly instead of that delay Rogers had. It's just much more technologically advanced, rewind shows to the beginning (even if you didn't record them), watch PVR recordings on any wireless receiver. Use an Apple TV as a receiver, etc.

Anyway, so after the successful install, I call Rogers to cancel my services and they say that the port hasn't been completed and I will lose my home phone number. I'm using my home phone and it works correctly so I thought, okay weird. Well, cancel my Internet and TV services. The rep says if I cancel those, I'll lose my number. How? She puts me on hold for 10 minutes, comes back and says the support team said it's best to cancel all at the same time because I'd lose my number? I speak to Bell, and they confirm my suspicions that it's BS and the port is only related to the phone. Anyway, filed a CCTS complaint, let's see what happens.

I actually called twice attempting to cancel. Some nonsense the first time about going to a Rogers store to cancel, and now this time I'll lose my number if I cancel TV and Internet? Thank god I don't have to deal with them for another 2 years. With Bell my internet has no lag and it feels way faster due to that, no response delay or anything. I feel like every rep tries to get you to callback to cancel because it hurts their score if someone calls in and actually cancels, at least for retentions. Hopefully the CCTS look into this.
Deal Addict
User avatar
Sep 13, 2007
4109 posts
4655 upvotes
GTA
jmichou wrote: Very Frustrating. The price quoted is going up by $3 in April so it will be $132.18 tax in.
Can't go to FTTN50 as it's very bad in my neighborhood. Was thinking of going to Carrytel 75 + Bell bundle (Better TV/HomePhone/Internet25 for $99) but I think it will be more expensive at the end.
Sucks that Bell GB Internet is not available in my neighborhood.
I signed up for new package 10 days ago thru Facebook.(75+Select+HP $113 tax in) I have it on record from the rep that price would not increase on April 1st. He wrote, "these packages are not affected by the rate increase in April as only the older packages are affected by the rate increase"........Probably either misinformed or lying, it doesn't matter though, I've got him on record
Deal Addict
User avatar
Sep 13, 2007
4109 posts
4655 upvotes
GTA
sillysimms wrote: I currently have very basic cable with Rogers (under $20/month) and cable internet with Carrytel ($34.99/month for 75/10).

Rogers called with an offer they "said" was for existing customers only. 75/10 Internet for $25/month. Unlimited including modem with price guarantee for a year

It's less than I'm paying now. Is it worth it or does Rogers have better offers? The 75/10 works fine for me. I don't need a higher speed if it costs more and don't need additional cable service
Stick with what you have , so you don't have to go through renegotiating BS every year!!!

And don't give up that cable deal you currently have-- you'll never get it that cheap again!
Sr. Member
Dec 7, 2009
869 posts
109 upvotes
My OOP the deal expires next month. It seems like most are going the cancel/winback route. Are people not having success with the OOP?

I currently have cable/internet bundle, but looking to go down to just the internet.
Sr. Member
Sep 26, 2007
568 posts
91 upvotes
Toronto
I ended up signing with the Ignite 75 + TV Select (with 2 mths HBO/Crave) + 1 Bonus channel + 1 receiver + Home phone for $111 tax in for 12 months which I think is pretty good.
Hope we won't have issues when everybody at home use Youtube, Netflix and Spotify at the same time..
Kfox wrote: I signed up for new package 10 days ago thru Facebook.(75+Select+HP $113 tax in) I have it on record from the rep that price would not increase on April 1st. He wrote, "these packages are not affected by the rate increase in April as only the older packages are affected by the rate increase"........Probably either misinformed or lying, it doesn't matter though, I've got him on record
Sr. Member
Sep 13, 2012
930 posts
501 upvotes
Vaughan, ON
Kfox wrote: I signed up for new package 10 days ago thru Facebook.(75+Select+HP $113 tax in) I have it on record from the rep that price would not increase on April 1st. He wrote, "these packages are not affected by the rate increase in April as only the older packages are affected by the rate increase"........Probably either misinformed or lying, it doesn't matter though, I've got him on record
TOS stipules prices subject to change. Having said that it’s $36 over 12 months and that’s a simple 5 minute conversation followed by a one time goodwill credit.
Member
Dec 11, 2003
491 posts
84 upvotes
London
DreamSanctuary wrote: Man, is Rogers a piece of s***.

I got an amazing offer from Bell for 2 years, a lot better than what Rogers was offering and so I took it. My plan with Rogers was on a month to month, and I had a year long promotion that expired next October. I was on a better deal than what people are being offered in this thread. I had Gigabit + Unlimited North American Home Phone (6 features) + Premier for somewhere in the $16x.xx after tax.
What kind of bundle have you got from Bell? Thanks!
Deal Expert
User avatar
Dec 12, 2009
19483 posts
7614 upvotes
Toronto
DreamSanctuary wrote: Man, is Rogers a piece of s***.

I got an amazing offer from Bell for 2 years, a lot better than what Rogers was offering and so I took it. My plan with Rogers was on a month to month, and I had a year long promotion that expired next October. I was on a better deal than what people are being offered in this thread. I had Gigabit + Unlimited North American Home Phone (6 features) + Premier for somewhere in the $16x.xx after tax.

Anyway, Bell completed the install and the Internet is way faster and way more reliable. The TV quality is much superior and the channels change instantly instead of that delay Rogers had. It's just much more technologically advanced, rewind shows to the beginning (even if you didn't record them), watch PVR recordings on any wireless receiver. Use an Apple TV as a receiver, etc.

Anyway, so after the successful install, I call Rogers to cancel my services and they say that the port hasn't been completed and I will lose my home phone number. I'm using my home phone and it works correctly so I thought, okay weird. Well, cancel my Internet and TV services. The rep says if I cancel those, I'll lose my number. How? She puts me on hold for 10 minutes, comes back and says the support team said it's best to cancel all at the same time because I'd lose my number? I speak to Bell, and they confirm my suspicions that it's BS and the port is only related to the phone. Anyway, filed a CCTS complaint, let's see what happens.

I actually called twice attempting to cancel. Some nonsense the first time about going to a Rogers store to cancel, and now this time I'll lose my number if I cancel TV and Internet? Thank god I don't have to deal with them for another 2 years. With Bell my internet has no lag and it feels way faster due to that, no response delay or anything. I feel like every rep tries to get you to callback to cancel because it hurts their score if someone calls in and actually cancels, at least for retentions. Hopefully the CCTS look into this.
I suspect the issue is that when you cancel the internet service that may affect the home phone because Rogers home phone is an overpriced voip service. A phone number port takes all of a few hours.
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Sr. Member
Sep 13, 2012
930 posts
501 upvotes
Vaughan, ON
will888 wrote: I suspect the issue is that when you cancel the internet service that may affect the home phone because Rogers home phone is an overpriced voip service. A phone number port takes all of a few hours.
RHP is not VOIP.
Sr. Member
Sep 21, 2015
521 posts
181 upvotes
London, ON
DreamSanctuary wrote: Man, is Rogers a piece of s***.

I got an amazing offer from Bell for 2 years, a lot better than what Rogers was offering and so I took it. My plan with Rogers was on a month to month, and I had a year long promotion that expired next October. I was on a better deal than what people are being offered in this thread. I had Gigabit + Unlimited North American Home Phone (6 features) + Premier for somewhere in the $16x.xx after tax.

Anyway, Bell completed the install and the Internet is way faster and way more reliable. The TV quality is much superior and the channels change instantly instead of that delay Rogers had. It's just much more technologically advanced, rewind shows to the beginning (even if you didn't record them), watch PVR recordings on any wireless receiver. Use an Apple TV as a receiver, etc.

Anyway, so after the successful install, I call Rogers to cancel my services and they say that the port hasn't been completed and I will lose my home phone number. I'm using my home phone and it works correctly so I thought, okay weird. Well, cancel my Internet and TV services. The rep says if I cancel those, I'll lose my number. How? She puts me on hold for 10 minutes, comes back and says the support team said it's best to cancel all at the same time because I'd lose my number? I speak to Bell, and they confirm my suspicions that it's BS and the port is only related to the phone. Anyway, filed a CCTS complaint, let's see what happens.

I actually called twice attempting to cancel. Some nonsense the first time about going to a Rogers store to cancel, and now this time I'll lose my number if I cancel TV and Internet? Thank god I don't have to deal with them for another 2 years. With Bell my internet has no lag and it feels way faster due to that, no response delay or anything. I feel like every rep tries to get you to callback to cancel because it hurts their score if someone calls in and actually cancels, at least for retentions. Hopefully the CCTS look into this.
Sounds a lot like you were given the correct answer. The action of porting a phone number from carrier1 to carrier2 automatically closes the related account with carrier1. The port can only be completed successfully if the line is active with carrier1.

If your line is still showing active with carrier1, the port hasn't completed. If carrier1 were to do what you'd asked and closed the account, carrier2 would not be able to complete the port, and you'd lose your phone number.
Sr. Member
Nov 8, 2013
541 posts
254 upvotes
Toronto, ON
cleacy1972 wrote: Sounds a lot like you were given the correct answer. The action of porting a phone number from carrier1 to carrier2 automatically closes the related account with carrier1. The port can only be completed successfully if the line is active with carrier1.

If your line is still showing active with carrier1, the port hasn't completed. If carrier1 were to do what you'd asked and closed the account, carrier2 would not be able to complete the port, and you'd lose your phone number.
I didn't want to close my home phone account though. Only my internet and TV, they were independent of my home phone and should have no influence on the matter.
Sr. Member
Nov 8, 2013
541 posts
254 upvotes
Toronto, ON
bonnieb wrote: What kind of bundle have you got from Bell? Thanks!
It's a lot. They just installed FTTH on our street, so we now have Gigabit speeds.

Essentially:

Gigabit Internet + Modem (GB DL, ~800MB upload - can't remember the exact number)
Unlimited North American Home Phone (with 8 features)
Better TV Package + 4 Free International Channels for 12 months ($15/months after the first year if I don't cancel) + HBO/Crave free for 12 months ($25 a month after 1 yr if I don't cancel)
NHL Centre Ice for the rest of the season
Free 4K receiver + 12 months free rental of a second wireless receiver ($8/month rental after the first year if I don't cancel)

For $109.90 + tax for 2 years, after 1 year I'll have to cancel HBO/TMN/+ International TV channels and would have to pay $8/month rental for the second wireless receiver if I want to keep it, but still $120~ for 2 years for way better internet speeds/TV services than Rogers

It's just a lot quicker and more technologically advanced than Rogers. The Fibe TV app lets me watch TV on my phone. If you record a show, you can watch on any TV. The wireless receiver is wireless, so you can move it between TV's if you want to, etc.

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