Rogers cable TV/ Internet cancellation woes
The call to the first rep took 15 min then he forwarded me to cancellation which took another 20 min then the rookie on the other line made me wait while his training coach was listening in to the training call, then offered me a lesser service for $120 (huh?), so I said I want to cancel then he said OK let me forward you to my supervisor??
By that time 55 min had elapsed and I lost the signal since I was in my parking garage by that time.
Is there an easier way to get hold of cancellation or retentions at Rogers, either by calling at a different time, or online chatting?