Rogers communication is one of the dirtiest player ever!!!!
The reps say one thing and they charge you something else.... Worst experience ever!!!!!!
Nov 23rd, 2010 6:40 am
Nov 23rd, 2010 8:02 am
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Nov 23rd, 2010 8:46 am
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Nov 23rd, 2010 11:39 am
Nov 23rd, 2010 12:24 pm
Nov 23rd, 2010 12:58 pm
Nov 23rd, 2010 4:11 pm
defencerulez wrote: ↑Never trust anything the rogers rap tells you over the phone, get things in Black and White!
The rap can say whatever they want to say to get you into deals or extra services, but once they get you into something, what you get might not be what you've been told! And when you go after them for "fraud", they get right back at you and ask "who says, which rap did you talk to"? You can go one step further and say that "the call might be recorded for quality purposes", they'll say the call "might" be recorded, they only use the recording to their advantage... However, once you've agreed to something through the phone, usually they'll say it's in your contract already, and if you cancel it you know how much they'll penalize you so and so!
A few things you can do, either record the call yourself, or set foot in a rogers store, tell them that you've been offer such and such and get something in writing to ensure what you expect is what you are going to get!
Nov 23rd, 2010 4:14 pm
Nov 23rd, 2010 4:17 pm
melvin905 wrote: ↑2 reps told me that im getting the equipments (HDPVR and regular HDbox) free of charge.. well not free but they will waive the rental. They also told me that I can try The Movie Channel for 2 months and if i dont like it just call back before the 2nd month expire to cancel the movie network. When I got my invoice i got charges for those. I called the retention dept. and told them about my situation but they wouldnt do anything because it was never noted on my account.. now my stuckkk and cant cancel
Nov 23rd, 2010 4:18 pm
Nov 23rd, 2010 9:28 pm
flashy_mcflash wrote: ↑You've gotta get a reference number every time they promise something, or it's just words. Sucks that you had to learn this way but when dealing with crooks you've got to be aware.
Nov 24th, 2010 12:39 am
Wouldn't you have to let the phone rep know you are recording them?defencerulez wrote: ↑Never trust anything the rogers rap tells you over the phone, get things in Black and White!
The rap can say whatever they want to say to get you into deals or extra services, but once they get you into something, what you get might not be what you've been told! And when you go after them for "fraud", they get right back at you and ask "who says, which rap did you talk to"? You can go one step further and say that "the call might be recorded for quality purposes", they'll say the call "might" be recorded, they only use the recording to their advantage... However, once you've agreed to something through the phone, usually they'll say it's in your contract already, and if you cancel it you know how much they'll penalize you so and so!
A few things you can do, either record the call yourself, or set foot in a rogers store, tell them that you've been offer such and such and get something in writing to ensure what you expect is what you are going to get!
Nov 24th, 2010 5:22 pm
Nov 24th, 2010 6:17 pm
RogersElise wrote: ↑Hi all
I am Elise from Rogers social media team.
We're listening to our customers and appreciate your feedback as well.
Elise
Nov 24th, 2010 8:18 pm
drb789 wrote: ↑Elise - if you're looking for feedback ....
I have been with Rogers since they bought Sprint.
A couple years ago, Rogers called and said they were switching my phone line to cable. In other words, cutting the copper and hooking up to cable, which would save them (but not me) money. I said no, and we agreed on a mutually acceptable date for cancellation of my phone service with you.
A couple months ago, I received an email from Rogers saying thanks - have a free pay per view movie on us for being a customer. Another email a few weeks later - just to remind me. So we ordered and watched one - then it shows up on our bill.
I shouldn't have had to call to get the charges removed.
So I decided to look at other ISP's and televison service providers. It turns out I can get comparable products for about $500 a year less. I called to cancel and was connected to your retentions dept who said they'd match the prices for the same services. I told them about Shaw's Ontario package (on another RFD thread), but since they couldn't find the offer on Shaw's website, they told me it did not exist. When I told her it was not a website deal, she said she couldn't do anything and processed my cancellation for both cable and internet. She didn't even offer a discount or price match on internet.
So, on Saturday this week Shaw is installing their dish. I will be paying $30.00 per month less for essentially the same channels. On Wednesday next week, Rogers internet will end and I'll plug in the Bell modem (already installed - speeds comparable to Rogers) and stay connected. When the 4 months for $9.95 deal from Dell (grab and go kit on another RFD thread) ends in January, I'll have Teksavvy (they were the ones I went to when Rogers home phone ended) up and running. That's about $12.00 a month less than Rogers was charging.
So - I really don't have any further issues or problems with Rogers. I've solved them
thanks for listening.
Nov 24th, 2010 10:20 pm
why do you charge SAF on home phone?RogersElise wrote: ↑Hi all
I am Elise from Rogers social media team.
Our team is here to make it easier for customers to make business with us. We don't replace traditional Customer Care channels, so if you have an issue, best is first to call either Customer Service or Tech Support for help and troubleshooting.
If you can't manage to solve your issue, then please don't hesitate to reach out to me by PM or on Twitter, @RogersElise so that I can look into it and see if there's something I can do.
We're listening to our customers and appreciate your feedback as well. So don't hesitate to contact me!
Elise
Nov 24th, 2010 11:05 pm
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