Rogers complaint - advice needed
So I'm one of the people that jumped on the Rogers gigabit + VIP deal awhile back for $99/month. Unfortunately since the outset I have not been given the speed they promised. Initially I was fine with it because they told me that only the 500u service was available in my area. However now they have fully upgraded my neighbourhood, and I'm still often only getting around 100mbps down. I have *never* received the 50mbps download speed they initially promised. I appear to be capped at around 20mbps.
Before anyone says to call tech support or try another modem, I have already done that. One of their technicians ran a new line to my home from the street. It made no difference. I also did call in to complain some time ago and the agent promised me a $20 bill credit that never showed up.
Anyhow I'm wondering what I should do? Should I ask for the office of the president? As far as I'm concerned they owe me a bill credit for every single month I have had this service. They have not delivered as promised. $25/month worth of credits seems fair to me.
What do you guys think? Do you have experience dealing with Rogers? I have to say I'm not impressed with their gigabit service, at all.