Rogers CSR wasted 6 hours of my time
I am moving out of my current residence and I scheduled to cancel my internet in late November. However in late October my internet was cancelled and it took over 3.5 hours to fix a problem the initial CSR made. I was told by the manager that Rogers cancelling early was an issue that is typical and happens often.
I have already spoken to the office of the president and all they could offer was to give me one month free. I have the worst CSR experience with them and I want them to fix this problem. Should I contact the CRTC?
I have already spoken to the office of the president and all they could offer was to give me one month free. I have the worst CSR experience with them and I want them to fix this problem. Should I contact the CRTC?