The promo can be offered by specific departments only.rvs007 wrote: ↑Ok, there's definitely confusion over at Rogers between the various departments on this promo. Late last night, I tried calling in to get W45 promo added to my account. 2 CSRs tried but said their system gave them an error code when they tried. They said to call back in the morning and try customer relations as they will be able to help me. I called this morning and got transferred to customer relations and they said that promo has expired and can't be added. She said try a retail store as they might still be authorized to add that promo. The retail stores don't open until 10am, so I tried calling in again through the regular sales phone number. Spoke to a gentleman who was able to add W45 and the $15 Home Phone promo to my account. I was half expecting him to come back and tell me he can't add it or that it's expired, but he said both services have been added and the installation date is set for next Wednesday. I asked him if I can get the $50 bill credit added to offset the installation charge, and he was able to do that as well. Very nice guy. Hopefully, both services is added and there's no issue with W45 being expired. If it has been extended to March 1st just this morning, then it could explain why I couldn't add it last night. But it seems it's definitely expired through customer relations as they are not able to add it anymore.
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