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Rogers

Rogers Extreme Internet $45 for 8 years

Deal Fanatic
Jan 15, 2004
7631 posts
2175 upvotes
Welcome to the Rogers world. This is just the beginning of the nightmare. Even if you can get it activated successfully, you WILL get some error in the first bill, almost guaranteed. Then you'll spend hours on the phone trying to get it adjusted. If you're lucky, you don't have to call again the next month. Installation appointments are even worse, both myself and my family have experienced that after taking a day off, waiting for an entire day just to find out that they are not coming. Somehow, you call them and the CSR on the phone said no such order in the computer.... Just countless problems. I heard that Bell isn't any better though and my family had bad experience with Bell as well before. Bell ran a line through my parents' backyard to our neighbour's house without telling them. Jumped through hoops and almost had to call the cops before they agree to take it down. The line wasn't undergound and just "hanging" in the air across the yard and they admitted to no wrongdoing (including don't need property owner permission to access the backyard, and had the gut to tell my parent that if the line is taken out, their neighbour will be out of service, etc.)
ngot74 wrote: Ugh! My opinion of Rogers has totally changed. I never had Rogers Internet in my household before. I am currently with Bell.

I got this deal but the CSR said I had to go to the stores to activate it because it was an in-store deal. I went to the Rogers store and they said this was a student deal which expired in December! On top of the store rep couldn't see what the CSR put in the order as it had been partial filled.

So I called the Rogers sales no, tell them the incident #. They acknowledge the deal but it's another dept. that can activate the order. I get transfer to this dept. and the CSR there tells me it's another dept.

I was hold on for close to two hours just waiting for them to activate my order!! Finally I just gave up and asked the CSR not to go ahead with the order.

How can a corporation poorly managed as this been allowed to exist??
Deal Addict
Sep 10, 2008
1016 posts
260 upvotes
Ottawa
ngot74 wrote: How can a corporation poorly managed as this been allowed to exist??
You can thank the CRTC for keeping the Bell/Rogers oligopoly in place and the interests of consumers ignored.
Jr. Member
Sep 13, 2008
198 posts
116 upvotes
Gazoo11 wrote: As stated the $3 increase will not effect this plan. They will add it to your bill but then give you a credit for it. Also As stated the 45.00 per month is guaranteed for 8 years. As far as modem goes Rogers offers you one for 8 years at no cost so what are you complaining about? Go anywhere else and you are buying a modem and paying shipping cost etc. It is funny how negative people are on this site, maybe start looking on positive side of things.
Its not about complaining! Its about what was told and what is provided. Is should 'match'. Thats what an ideal business will do to retain customer relationship. Because in the past, Rogers discounts has "disappeared" magically when you do something else unrelated on your account. When asked the so called customer service specialists have no permissions or way to fix it! Then we have to call them so many times and so much time wastes before (if) it gets fixed.
Deal Addict
Aug 27, 2008
1034 posts
1076 upvotes
Ottawa
aerohead888 wrote: I just tried to get this deal at the Rogers store at Billings Bridge Mall in Ottawa.

The best that they could do was 25% off the regular price and modem rental. That comes out to $54.75 and it was only on a one year contract. No discount on activation or installation. Boo.

Also, it was the paltry 120GB/month data cap.

Time to try calling in and getting a useful CSR.
I just called the 1-888-604-1483 number listed above and the CSR had absolutely no idea what I was talking about. He quoted me the same 25% offer that I got in store.

He said that if I had a promotion code, he could look it up. Did anyone that got this deal get a reference code?

Also, I'm in Ottawa. Not sure if this promo is not available in my area.
Member
User avatar
Jan 5, 2009
342 posts
62 upvotes
I'm in Ottawa. I called two nights ago and got the deal. 300 GB on "Express" service with free modem. 1 year contract. It's available.

good luck
aerohead888 wrote: I just called the 1-888-604-1483 number listed above and the CSR had absolutely no idea what I was talking about. He quoted me the same 25% offer that I got in store.

He said that if I had a promotion code, he could look it up. Did anyone that got this deal get a reference code?

Also, I'm in Ottawa. Not sure if this promo is not available in my area.
Newbie
Feb 9, 2012
91 posts
36 upvotes
Ontario
As it was mentioned in the other thread and from Steve himself, this deal wasn't going to last long. The other thread wrote a deadline of January 16th so I'm surprised people got it past that.

This is why it's called a promotion - limited time to try to entice many people as possible in the shortest time to join/switch.

Also, a lot of you guys are missing the finer details - such as the requirement of NEW customers and EXTREME package only, so everyone shouldn't be surprised if it doesn't work for express. The purpose of a promotion is to increase the number of users on a lesser-popular (but more expensive) product.

There's also a thread here on RFD by a CSR that mentions there's limited amount of these promotions given out and for a limited duration of time, usually at the BEGINNING of the month. We're now January 24... just wait until February for another round of promotions ...

One last thing, there's definitely a structure for personnel at these companies when it comes to promotions. Don't expect your minimum wage, part time CSR working at the mall (or the first CSR that answers the phone) to have all of the deals available that a full time persons job is to attract new or keep existing customers. If this was the case, every customer would be getting promotions, therefore defeating the purpose of a promotion.

For added reading:
rogers-cable-internet-home-phone-retent ... s-1278305/
Newbie
Jan 1, 2007
72 posts
43 upvotes
This deal is available until March 4th. Both for Extreme $45/200GB and Express $35/80GB for 8 years. Subscribed to cable TV from Rogers is another requirement, but available for all. It's very tough to get it, be ready to be transferred from one to another clueless CSR times!
Jr. Member
May 23, 2007
193 posts
19 upvotes
I called retentions. I told them I was going to leave Rogers and go with Techsavvy - the Employee first offered me 300GB at 20% or regular price and modem rental to be waived. I declined and he offered me the Plan below.

My Previous plan:
Rogers Extreme
120 GB at the Regular price of $61.99 + modem

My Current Plan
Rogers Extreme
300 GB at 60% off - now at $30.47 no modem charge and good for 2 years - no contract
Deal Addict
User avatar
May 13, 2012
1441 posts
21 upvotes
Toronto
sast wrote: This deal is available until March 4th. Both for Extreme $45/200GB and Express $35/80GB for 8 years. Subscribed to cable TV from Rogers is another requirement, but available for all. It's very tough to get it, be ready to be transferred from one to another clueless CSR times!
So, how are people liking this deal? I am with Bell right now and the internet is pure garbage. I can't get the new packages because they aren't available in my area and I am paying $80 over charge internet fees because I go over the maximum bandwidth they offer.

Horsesh*t to say the least...
Newbie
Jan 20, 2012
89 posts
104 upvotes
Barrie
sast wrote: This deal is available until March 4th. Both for Extreme $45/200GB and Express $35/80GB for 8 years. Subscribed to cable TV from Rogers is another requirement, but available for all. It's very tough to get it, be ready to be transferred from one to another clueless CSR times!
No need to subscribe to cable as I did not have to
Sr. Member
Sep 22, 2012
661 posts
306 upvotes
Toronto
akad3m1kz wrote: My Current Plan
Rogers Extreme
300 GB at 60% off - now at $30.47 no modem charge and good for 2 years - no contract
That's an awesome deal.
Deal Addict
May 9, 2008
1944 posts
439 upvotes
Barrie
Cuddlebudy wrote: That's an awesome deal.
I would be interested in this deal...anyone else have it?
Member
User avatar
Jan 5, 2009
342 posts
62 upvotes
I would also like to know how people are getting 70% off? I've been getting 30% off all my services with free equipment rentals. 70% would be amazing. good for you!
mcmn243 wrote: How can I get this deal (70% off)? I've been trying for two months to get 250GB from Rogers but no way.
I've talked to 4 salesmen and they haven't heard of 50% or 70% off of any internet package.
I guess they don't want my business and I'll stick with TSI.
Deal Guru
User avatar
Jul 5, 2001
10109 posts
12727 upvotes
Toronto
akad3m1kz wrote: I called retentions. I told them I was going to leave Rogers and go with Techsavvy - the Employee first offered me 300GB at 20% or regular price and modem rental to be waived. I declined and he offered me the Plan below.

My Previous plan:
Rogers Extreme
120 GB at the Regular price of $61.99 + modem

My Current Plan
Rogers Extreme
300 GB at 60% off - now at $30.47 no modem charge and good for 2 years - no contract
Wow! That's an amazing deal. When I called it to retentions, they told me the extra GB and the 50% off could not be combined.
Deal Expert
Nov 7, 2009
16955 posts
1538 upvotes
scarberia
darn, struck out with retentions guy, i coudn't get any 300gb extreme for half off, best i could do was 30% off extreme PLUS, or ultimate,

also they told me since im on contract for 1 year on my current plan, to CANCEL it would cost me 10 months x *whatever cancellation fee BS! so they got me locked in for 1 year, ROBBERS!!! :facepalm:
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Newbie
Jun 30, 2009
63 posts
10 upvotes
Brantford
So I decided to call and was offered $57 for 300GB modem fee included.hmm wonder if I could beat them down more?

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