Welcome to the Rogers world. This is just the beginning of the nightmare. Even if you can get it activated successfully, you WILL get some error in the first bill, almost guaranteed. Then you'll spend hours on the phone trying to get it adjusted. If you're lucky, you don't have to call again the next month. Installation appointments are even worse, both myself and my family have experienced that after taking a day off, waiting for an entire day just to find out that they are not coming. Somehow, you call them and the CSR on the phone said no such order in the computer.... Just countless problems. I heard that Bell isn't any better though and my family had bad experience with Bell as well before. Bell ran a line through my parents' backyard to our neighbour's house without telling them. Jumped through hoops and almost had to call the cops before they agree to take it down. The line wasn't undergound and just "hanging" in the air across the yard and they admitted to no wrongdoing (including don't need property owner permission to access the backyard, and had the gut to tell my parent that if the line is taken out, their neighbour will be out of service, etc.)
ngot74 wrote: ↑Ugh! My opinion of Rogers has totally changed. I never had Rogers Internet in my household before. I am currently with Bell.
I got this deal but the CSR said I had to go to the stores to activate it because it was an in-store deal. I went to the Rogers store and they said this was a student deal which expired in December! On top of the store rep couldn't see what the CSR put in the order as it had been partial filled.
So I called the Rogers sales no, tell them the incident #. They acknowledge the deal but it's another dept. that can activate the order. I get transfer to this dept. and the CSR there tells me it's another dept.
I was hold on for close to two hours just waiting for them to activate my order!! Finally I just gave up and asked the CSR not to go ahead with the order.
How can a corporation poorly managed as this been allowed to exist??