[Rogers] Rogers Extreme Internet $45 for 8 years

SuperMocha wrote: ↑ Good for you...too bad my postal code wasn't qualified

My postal code wasn't qualified for the $25 500u promo. I got the $30 500u from the management live chat.

Advice: The minute a change is made, file the CCTS Complaint. Reason being, Rogers has given me the run around because I kept paying after a change, which in their mind meant I "accepted" the change.

Truthfully, I called in, or emailed or Facebook chatted or anything I could think of, from time to time, to ask why is my price continuing to change - with no help from Rogers.

After the CCTS Complaint, they are still saying that "this plan cannot be honoured" even though I know several of you are still on it.

Anyways, just completely tired of arguing with Rogers, even though I'm correct and received a credit for other services and cancelled altogether.

If you opt for the 1 year plan being offered for $24.99 today, I would just tread carefully. The "regular plan" is much more expensive, so you won't be keeping it. Instead, you'll be begging for a new deal from Rogers or looking to change companies, which you'd hope you can find a deal at that time with someone else. Personally, if I had W45, I would just sit on it until 2022. Then again, I'm paying $34.99 with another provider for cheaper and faster service.

How I've been treated and this, "We cannot offer you this plan" by Rogers is sickening, I'm just so fed up, that's why I left entirely.

Thank you for taking the time for our conversation last week. Further to our discussion, listed below are steps implemented by Rogers towards your account:

· You have followed up with Rogers on multiple instances in order to get an offer to get the internet service at $45.99 + tax per month.

· This offer was originally extended in 2014 and the discount was promised for 8 years till 2022.

· It is evident that on multiple instances when you followed up with Rogers, you were informed that this price cannot be accommodated for you.

· There was a pattern on the account that reflects every 6 to 12 months you were told that the option to disconnect service is there as the price being seeking cannot be provided.

· I wanted to take the opportunity to acknowledge that perhaps a mistake was indeed made in 2014 and an offer that was erroneous was extended to you.

· That said, in the event Rogers does inform that we are unable to honor the price and the option to disconnect service without any financial implications is provided, there is no further obligation beyond this notion.

· In light of your negative experience and in order to address and resolve the issue, a goodwill gesture was extended to you.

· A goodwill credit of $192.00 + tax was extended towards the account which wouls compensate the $8 price increase on the internet product is lump sum for 24 months.

· While you have gracious accepted the credit; you have however, opted to instead disconnect your Rogers account instead. That certainly was an option available to you.

· This matter now stands addressed and closed.

BB88 wrote: ↑ Rogers can put account on temp hold?

SuperMocha wrote: ↑ I think it's the same thing for vacation away hold

Yes. But they charge you $15 per month.

lol... wholly thread bump from the stone ages!

Anyone still on this plan? hahaha

GiOBoY wrote: ↑ lol... wholly thread bump from the stone ages!

Anyone still on this plan? hahaha

I just move to carrytel. And put my plan on hold for 2 months to test carrytel service.
Its been good so far. So i am going to cancel my.rogers plan soon

specialoffers wrote: ↑ I just move to carrytel. And put my plan on hold for 2 months to test carrytel service.
Its been good so far. So i am going to cancel my.rogers plan soon

I went from Teksavvy DSL 15/1 to Carrytel 75/10.

So far it's been solid - almost no slow down during peak hours.

I had the 45$ plan until last week, but was close to the 300 GB limit very often. Switched to the 500u for 24.99. Put s reminder to call negotiate a deal next year.

I am on the $45 plan - called in but couldn't get the 24.99 500u plan. I'm mostly okay with the current speed and stability of service, so didn't keep trying.

The $45 plan wasn't affected by the recent price increase for me. Monthly credit was automatically bumped up to $16 to account for this and the last $8 increases.

Has anyone been able to change their modem to a more recent model and still keep this deal? I still have the swiss cheese one, but it been acting up lately.

GiOBoY wrote: ↑ lol... wholly thread bump from the stone ages!

Anyone still on this plan? hahaha

i am still on this plan since 2013. After fighting to keep the plan, the price stayed the same, month after month. We never contact Rogers to make any changes to the account because we all know how disfunctional the company is!

ckeays wrote: ↑ i am still on this plan since 2013. After fighting to keep the plan, the price stayed the same, month after month. We never contact Rogers to make any changes to the account because we all know how disfunctional the company is!

Understatement. I'm avoiding Rogers at all costs and I told the rep that when I quit.
They can't be trusted, this plan (And lack of honouring) proves that.

In my area there is no dsl, and teksavvy is more expensive than Rogers.

So I really DON'T have a choice.

I am supposed to get 30 down, 3 up.
The download speed is always way more than 30 (usually 50 or more)
upload is always the same.

If the service starts giving me trouble, then I will switch to another provider
but for now it works so I won't fix it.

ckeays wrote: ↑ In my area there is no dsl, and teksavvy is more expensive than Rogers.

So I really DON'T have a choice.

I am supposed to get 30 down, 3 up.
The download speed is always way more than 30 (usually 50 or more)
upload is always the same.

If the service starts giving me trouble, then I will switch to another provider
but for now it works so I won't fix it.

Should see if CanNet / CarryTel is available, everyone is talking about it here on RFD and that's who I went with. Cheaper, faster and a Rogers rep came to my door to install it. I can't ask for much more.