Cell Phones

Rogers Handset Warranty - How to get NEW phone instead of refurbished?

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Deal Addict
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Jun 12, 2003
2989 posts
135 upvotes
Markham

Rogers Handset Warranty - How to get NEW phone instead of refurbished?

Hey guys

I was approved to get a replacement device couple months ago. They gave me a refurbished phone.

Now the replacement phone is having problems again. They approved to send in for repair/replacement.

The problem is that calls drop and phone loses signal randomly.

How do I get them to replace with brand new phone. I don't want to try refurbished anymore...it's a business phone and just looking for something that works 100% of the time.
2 replies
Deal Addict
Dec 9, 2010
3784 posts
181 upvotes
Barrie
chinaboy1021 wrote: Hey guys

I was approved to get a replacement device couple months ago. They gave me a refurbished phone.

Now the replacement phone is having problems again. They approved to send in for repair/replacement.

The problem is that calls drop and phone loses signal randomly.

How do I get them to replace with brand new phone. I don't want to try refurbished anymore...it's a business phone and just looking for something that works 100% of the time.
Talk to the manufacturer and see if they will do it?
We don't know, so it's possible. And it's possible, so it's probably probable.
Deal Addict
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Jun 12, 2003
2989 posts
135 upvotes
Markham
Will try and see. thanks for the idea .

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