Rogers Internet Security Message??
Today I get this email from Rogers stating this:
Dear Valued Customer,
There's a problem with an internet-connected device in your home that's interfering with the Rogers network in your area. This may be a computer, phone, tablet, sensors or any other device connected to your Wi-Fi. Unfortunately, we're unable to help you identify the problem device.
The problem device in your home is infected with a virus. You need to remove the infection to strengthen the security of your information and ensure that only authorized users have access to your network.
Because the problem is with your device and not the Rogers network, Rogers can't offer you additional support in this matter. We need you to take the necessary steps to resolve this issue.
We recommend you:
1. Run an anti-virus program to remove any infections.
2. Speak to a third-party computer repair technician.
3. Click here <https://about.rogers.com/responsibility/cyber-security/> to see some of the best practices you can follow to keep your devices safe and up-to-date.
Under the Rogers Terms of Service and Acceptable Use Policy, you are responsible for the security of any device you connect to the service.
If you fail to correct this issue, your service may be suspended and/or terminated as per the Rogers Terms of Service and Acceptable Use Policy.
At the bottom of the email it listed this:
IP 220.127.116.11 .
data: IP: 18.104.22.168
TIMESTAMP: 2020-06-22 23:39
Anyhow checked all devices, firewall is engaged on the router, all devices have Norton. Have run full scans and nothing has shown up. I have no pop ups or anything acting strange. I even ran a 3rd party check on the router itself and it came back clean.
Anyone with any idea? Or why Rogers is sending this?