Shopping Discussion

Rogers returning $30million to 300,000 customers

  • Last Updated:
  • Jul 19th, 2010 6:51 am
Tags:
None
Deal Addict
User avatar
Jan 21, 2006
3442 posts
289 upvotes
Downtown Canada
Cool. Do you have to sign up for a 3-year contract to get the amount owed to you?
;)
Deal Fanatic
User avatar
Jan 11, 2008
7558 posts
1016 upvotes
GTA
Bastich wrote: Cool. Do you have to sign up for a 3-year contract to get the amount owed to you?
;)
No. Even customers that are no longer with Rogers will be getting the money back if they are owed it (if Rogers knows where they are currently located).
Deal Addict
User avatar
Dec 24, 2008
1326 posts
44 upvotes
Mississauga
Credit of $87.93 including taxes, $4.52 interest - its something :)
Newbie
Jan 7, 2009
61 posts
89 upvotes
zzz3 wrote: this:

[IMG]http://img704.imageshack.us/img704/3605/imageool.jpg[/IMG]

the thing is when i agreed to the one year price, i did so based on the total price (discounts+taxes=all in). Since then i have been informed that the SAF discount (off home phone) was not applicable in my case, and now this. Im going to ask them to either provide an alternative discount to keep my price at what i agreed to, or cancel my commitment, although i get the feeling that somewhere in the contract agreement, there is some legal clause that allows them to get away with this.
Have you tried calling yet?
Deal Addict
User avatar
Aug 21, 2006
1900 posts
165 upvotes
Ottawa
I didn't call or anything, was just sent a letter saying they're crediting me $22. Since I've only been with them for about a year thats about $2 a month, so not all that noticeable.
Deal Fanatic
User avatar
Jan 11, 2008
7558 posts
1016 upvotes
GTA
Funny thing - I got a letter from Rogers too. I currently have no Rogers services that I pay for (only cable that is paid through our condo fees - cancelled internet in February and Phone almost 2 years ago when they were forcing us to switch to cable phone). The letter says that they have audited the accounts in May and have determined we are no longer eligible for the Better Choices Bundle discount. They will remove this discount from our bill and we will see that on the next 1 or 2 bills.

I guess they've audited all accounts and are generating letters since we don't pay a bill and don't have any BCB discounts for them to remove :)
Deal Addict
User avatar
Mar 4, 2008
4394 posts
457 upvotes
Ste_0 wrote: Have you tried calling yet?
i did, see below...
sillysimms wrote: Funny thing - I got a letter from Rogers too. I currently have no Rogers services that I pay for (only cable that is paid through our condo fees - cancelled internet in February and Phone almost 2 years ago when they were forcing us to switch to cable phone). The letter says that they have audited the accounts in May and have determined we are no longer eligible for the Better Choices Bundle discount. They will remove this discount from our bill and we will see that on the next 1 or 2 bills.

I guess they've audited all accounts and are generating letters since we don't pay a bill and don't have any BCB discounts for them to remove :)
this was the case for me as well. Apparently the better choice bundles rep (they have setup a dedicated line for this issue) told me that a lot of people got this letter erroneously. Bottom line is my bill isnt going to go up, and the rep apologized for the letter and its ambiguity (she said they are being swamped with angry/confused customers in similar situations lol).
Newbie
Sep 13, 2007
67 posts
1 upvote
Someone must have threatened them with lawsuit. Otherwise they wouldn't come out with this!
Sr. Member
Aug 11, 2008
658 posts
37 upvotes
Victoria
I got about $5.50 back. Will almost cover the cost of their system access fee they still charge the number I have with them.
Deal Guru
Mar 20, 2003
10319 posts
572 upvotes
I've received nothing even though I've been a customer for 5 years.

Actually, I just noticed that I have NO bundle discount whatsoever now... what is up with that? I am supposed to get 15% off since I have all 4 services... god knows how long I haven't gotten that for.

Edit: I called to ask and I'm not getting anything back. For the bundles she said mine expired when they gave me another offer instead, which has since expired. And like someone posted earlier in the thread, you HAVE to do a commitment to get a bundle... mine was 2 years, gross... but I took it anyways since there's no other options in these parts.

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)