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Rogers Cable Retentions & New Customers Deal Thread! - If new, read OP/thread summary

Newbie
Mar 29, 2017
27 posts
4 upvotes
raptorsfan1985 wrote: I put in my cancellation over a week ago and retentions still haven't called me back.
Try calling in with this - The deal for Gigabit internet is $55.99+tax = $63.27 for 1 year. The deal is tagged on Rogers end with promotion code WRJJ - make sure you mention that to agent when you call. Live in Toronto, Ontario.
Deal Fanatic
Feb 15, 2006
9182 posts
3859 upvotes
Toronto
ValueAdd wrote: Just called them again - Feb 23, 2021. They were willing to upgrade me from 500 U unlimited internet only package to Gigabit internet. The deal for Gigabit internet is $55.99+tax = $63.27 for 1 year. The deal is tagged on Rogers end with promotion code WRJJ - make sure you mention that to agent when you call. Live in Toronto, Ontario.
Agent mentioned that new promotions come in during the end or beginning of the month, suggested I wait, if not ask for the WRJJ deal and they will apply it. Just to note, this is legacy gigabit internet with the coda something modem that they have given me some time back. Apparently there is a newer modem deal for gigabit, however if you want that then you have to pay $35 for the modem replacement. Guys, whenever you are getting offers, please get promotion codes and list here along with area code, helps everyone. Cheers.
So this is for the legacy gigibat internet and you need to pay $35 to upgrade to the new ignite modem. But if you upgrade with the $35 new modem, does the monthly rate stay?
Newbie
Mar 29, 2017
27 posts
4 upvotes
Legacy 55+tax, new gigabit was higher + modem charge of $35
Newbie
Feb 10, 2020
16 posts
8 upvotes
ValueAdd wrote: Try calling in with this - The deal for Gigabit internet is $55.99+tax = $63.27 for 1 year. The deal is tagged on Rogers end with promotion code WRJJ - make sure you mention that to agent when you call. Live in Toronto, Ontario.
Thank you! Since I already put in my cancellation who would I talk to?
Member
Feb 6, 2011
274 posts
67 upvotes
raptorsfan1985 wrote: I put in my cancellation over a week ago and retentions still haven't called me back.
I called last night then i got winback call this morning.
Newbie
Mar 29, 2017
27 posts
4 upvotes
Ask for a billing and sales agent, say your neighbors got this deal, how come you were not offered this and take it from there.

Or you wait like tsinoboy, who does not say what he had, what he got, area location, offer code or anything.
Member
Feb 6, 2011
274 posts
67 upvotes
ValueAdd wrote: $13.56 not worth it, go for 500U. Do you have the offer code for 500U 49.99+tax? Are you in Toronto, Ontario or somewhere else? Thanks
Caledon - No code - just winback.

my original plan is 300U which is old. - Legacy, if i stay with legacy $39.99+tax, Not sure if moving from legacy to ignite 300U is worth it by $5.00 difference. We are 2 people only. 500U is alot i guess.
Member
Mar 2, 2011
456 posts
94 upvotes
Gloucester
tsinoboy wrote: Same here... Is there a difference between legacy and Ignite?

300U 44.99 + TAX = $49.99 $599.88 / yr
500U 49.99 + TAX = $51.12 $613.44 /yr

$13.56 difference worth it?
No idea. I got offered for $5 cheaper. I don't care for speeds, it's just a way to sell for more. Personally 150 was more than adequate for me so I'll probably go with the 300 for $45
Newbie
Feb 21, 2021
2 posts
Hi - new customer moving into Toronto. Looking for gigabit internet for M5A. Let me know if you can help
Member
User avatar
Aug 28, 2011
324 posts
443 upvotes
Toronto
Adding another data point:

Previous: 500U @ $33
Now: Ignite 500 @ $50

Seems to be in line with what everyone else is getting. Took the offer and will eventually take advantage of the free pods for better coverage. Cheers!
Deal Fanatic
Feb 15, 2006
9182 posts
3859 upvotes
Toronto
animestan wrote: Adding another data point:

Previous: 500U @ $33
Now: Ignite 500 @ $50

Seems to be in line with what everyone else is getting. Took the offer and will eventually take advantage of the free pods for better coverage. Cheers!
Getting pods, that means you're getting the new ignite with the new modem?

Rogers calls the old legacy gigabit ignite, and the new offering also as ignite. They admitted they made a serious error calling both ignite, and it's causing a lot of confusion. I'm paying for ignite but not getting real ignite.
Member
User avatar
Aug 28, 2011
324 posts
443 upvotes
Toronto
Arrgh wrote: Getting pods, that means you're getting the new ignite with the new modem?

Rogers calls the old legacy gigabit ignite, and the new offering also as ignite. They admitted they made a serious error calling both ignite, and it's causing a lot of confusion. I'm paying for ignite but not getting real ignite.
Correct, I will be on the new ignite service, with a new modem (currently on the old white hitron + personal modem). Agent could not confirm whether the new one will be a XB6 or 7. In fact, the agent(s) I spoke to were not even aware of a Gen 2 (i.e. XB7).

EDIT: Should also mention that they waived the BS connection fee of $29
Newbie
Feb 21, 2021
2 posts
Hi - moving to Toronto and looking for gigabite internet. Area is M5A. Please reach out
Newbie
Mar 29, 2017
27 posts
4 upvotes
Animestan, any offer code? Area location? Glad they waived new modem fee.
Member
Feb 6, 2011
274 posts
67 upvotes
animestan wrote: Correct, I will be on the new ignite service, with a new modem (currently on the old white hitron + personal modem). Agent could not confirm whether the new one will be a XB6 or 7. In fact, the agent(s) I spoke to were not even aware of a Gen 2 (i.e. XB7).

EDIT: Should also mention that they waived the BS connection fee of $29
I agree that 29$ is a thief hahaha.... I end up staying with Legacy 300U for 45$ tax in. lets see next year ... Either Legacy or Ignite netflix still works :)
Member
Feb 6, 2011
274 posts
67 upvotes
pardesi_bhai wrote: No idea. I got offered for $5 cheaper. I don't care for speeds, it's just a way to sell for more. Personally 150 was more than adequate for me so I'll probably go with the 300 for $45
Same here.. just speed and they are trying to sell the speed. Netflix doesn't demand that much speed. :)
Deal Addict
User avatar
Nov 1, 2007
3999 posts
1335 upvotes
Scarborough
Offered $45 for Ignite 300.

Not offered Legacy 300.

Anyone have luck staying with Legacy for $40?
Last edited by flamez1000 on Mar 2nd, 2021 5:11 pm, edited 1 time in total.
Newbie
May 18, 2009
8 posts
5 upvotes
M9C postal code:

Being offered -
500 Ignite, Flex 10 - 3 boxes included, home phone - local calling for $155.00 plus taxes. Good or not?
Jr. Member
Nov 20, 2004
181 posts
14 upvotes
Toronto
Postal code L6C: currently on IGNITE INTERNET GIGABIT ULTD paying $52.99+ taxes . promo expiring Mid March.

Any rogers rep please dm me if can offer similar. thanks
Member
Dec 19, 2004
251 posts
22 upvotes
Was currently paying $47.99 for 500u and it expires next week. I called and asked for best deal and Rogers offered $73 taxes in. I cancelled last night planning to jump to Fido 150 plan for $45. Got a call this morning from Ambassador team offering me $49.99/m for 500u. Took the offer. Live in Richmond Hill.

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