For New Customers apparently, I was/am a existing customer with only Old Landline based Home Phone, but was able to get it anyway:
After talking with family, decided to get the Gigabit Internet for $120+tax/month with me & my uncle splitting the bill. Done a live chat yesterday to get it & mentioned about converting Home Phone from the old landline to Ignite Home Phone for $20+tax/month with Canada Wide Calling included that another agent I spoke with previously mentioned getting bundled with the Home Internet, as it'd be cheaper than the $26.41+tax/month for Old Home Phone with $0.20 (20 cents)/minute for Canadian Long Distance with the current Landline, however I was told: "It appears the previous agent provided you some misinformation which I'll clarify now. It appears they offer you a plan for existing customers on an Ignite bundle in which they want to remove their TV services. To prevent the home phone number from being lost with the bundle we offer our existing customers the standalone internet (Gigabit is $119.99+tax) and the standalone home phone rate ($20+tax). Unfortunately this options is not available for new customers and I'll definitely send feedback to their manager so they don't misinform other customers as well. If looking to have Ignite home phone and the Ignite bundle we do offer something like our Starter TV plan, Gigabit internet and the Canada-wide home phone for $144.99+tax. Also I'm just checking to see if we have any new activation offers that I can provide you to help lower the cost further."
They checked and was able to offer me $45/month off the bundle for 1 year, so $99+tax/month for the 1st year to get Ignite Starter TV, Ignite Home Phone w/ Canada Wide Calling & Ignite Gigabit Home Internet, after the promo ends in a year it'll be $145+tax/month for the bundle so basically $120 for Internet, $20 for Home Phone & $5 for TV. With the Promo Home Phone will show us as $10+tax/month, though Local Only will reduce it to $5 while North America & International will increase it to $15 so +/-$5 with Canada Wide in the middle, TV includes a single 4KHDPVR box, a extra box can be added for $8+tax/month if needed, it's also only a few basic channels (2 to 20 depending on location) so they usually recommend the Flex 5 TV Plan that allows adding 5 channels from the flex channels list (about 100 channels to chose from), would be $5+tax/month for that plan, so basically $1+tax/month/channel chosen. I mentioned that we'll check what's available 1st, as long as we get Local News it should be fine that we mainly use streaming services such as Netflix & Amazon Prime, then I was told that the Ignite TV box has app access for Netflix & Amazon Prime as well that if you have a subscription to those services you can log in through the box & use the voice remote to search for shows on the app(s) & the TV Package at the same time.
I ended up going for it, Tech should be here tomorrow to drop off the Modem & stuff & check the line after making sure I grab the stuff from the doorstep. There was 2 options for Install that's a one time fee, Self Install for $29+tax or to have the Tech enter the home & install it it would be $99+tax, I went for the cheaper Self Install option.
Also, no more in store returns due to COVID, would need a Canada Post Return label & ship the old hardware being replaced to the Warehouse. I'm not sure how widespread that is though, agent I talked to is from Toronto that's currently in Lockdown while I'm in Kitchener that's not Locked Down but condition Red with numbers still increasing.
After talking with family, decided to get the Gigabit Internet for $120+tax/month with me & my uncle splitting the bill. Done a live chat yesterday to get it & mentioned about converting Home Phone from the old landline to Ignite Home Phone for $20+tax/month with Canada Wide Calling included that another agent I spoke with previously mentioned getting bundled with the Home Internet, as it'd be cheaper than the $26.41+tax/month for Old Home Phone with $0.20 (20 cents)/minute for Canadian Long Distance with the current Landline, however I was told: "It appears the previous agent provided you some misinformation which I'll clarify now. It appears they offer you a plan for existing customers on an Ignite bundle in which they want to remove their TV services. To prevent the home phone number from being lost with the bundle we offer our existing customers the standalone internet (Gigabit is $119.99+tax) and the standalone home phone rate ($20+tax). Unfortunately this options is not available for new customers and I'll definitely send feedback to their manager so they don't misinform other customers as well. If looking to have Ignite home phone and the Ignite bundle we do offer something like our Starter TV plan, Gigabit internet and the Canada-wide home phone for $144.99+tax. Also I'm just checking to see if we have any new activation offers that I can provide you to help lower the cost further."
They checked and was able to offer me $45/month off the bundle for 1 year, so $99+tax/month for the 1st year to get Ignite Starter TV, Ignite Home Phone w/ Canada Wide Calling & Ignite Gigabit Home Internet, after the promo ends in a year it'll be $145+tax/month for the bundle so basically $120 for Internet, $20 for Home Phone & $5 for TV. With the Promo Home Phone will show us as $10+tax/month, though Local Only will reduce it to $5 while North America & International will increase it to $15 so +/-$5 with Canada Wide in the middle, TV includes a single 4KHDPVR box, a extra box can be added for $8+tax/month if needed, it's also only a few basic channels (2 to 20 depending on location) so they usually recommend the Flex 5 TV Plan that allows adding 5 channels from the flex channels list (about 100 channels to chose from), would be $5+tax/month for that plan, so basically $1+tax/month/channel chosen. I mentioned that we'll check what's available 1st, as long as we get Local News it should be fine that we mainly use streaming services such as Netflix & Amazon Prime, then I was told that the Ignite TV box has app access for Netflix & Amazon Prime as well that if you have a subscription to those services you can log in through the box & use the voice remote to search for shows on the app(s) & the TV Package at the same time.
I ended up going for it, Tech should be here tomorrow to drop off the Modem & stuff & check the line after making sure I grab the stuff from the doorstep. There was 2 options for Install that's a one time fee, Self Install for $29+tax or to have the Tech enter the home & install it it would be $99+tax, I went for the cheaper Self Install option.
Also, no more in store returns due to COVID, would need a Canada Post Return label & ship the old hardware being replaced to the Warehouse. I'm not sure how widespread that is though, agent I talked to is from Toronto that's currently in Lockdown while I'm in Kitchener that's not Locked Down but condition Red with numbers still increasing.