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[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

Deal Guru
User avatar
Aug 20, 2012
13214 posts
2561 upvotes
Pacific Ocean
Acheewawa wrote: I currently have a plan that is expiring this month:
-Rogers Ignite Gigabit Unlimited for $60,
-VIP cable with 2 HD boxes and 1 HD PVR for $50
-Home phone with 1 feature for $16.
= Total is $142 with tax monthly

I called a few weeks ago and the best they could do is $152 with tax for the same plan, except with Premier Cable. I said no thanks and put in a cancellation for the day after my plan expires.
Last week I got a call from 1-855-760-4838 where they said that my plan was expiring and they wanted to review offers for me. Then they started looking into my account and said ‘sorry, a cancellation has been submitted so we can’t do anything…call Retentions”.

And this was where I made a big mistake…I called Retentions and wasted 3.5 hours of my life!

Call #1 – over 1 hour on the phone where I was put on hold, rep looking for best deal, rep needs to cancel the cancellation order to find me best deals, puts me on hold….then my internet and home line stop working! So he is no longer on the phone since my phone is not working. He disconnected my services!! No retention offer was given.

Call #2 – over 1 hour on the phone where I was put on hold, rep looking for best deal, has to talk to associate to help him find best deal, it will only take 1-2 minutes, comes back 7 minutes later that he needs another 1-2 minutes, etc, etc…Finally a retention offer…$199 for my package!! The package that 2 weeks earlier I was offered at $152! I said no thanks, and he puts me on hold to talk to supervisor, still can’t do anything better than $199. BYYYEEE!

Call #3 – almost 1 hour talking to technical support and then retentions to get my internet and phone working again as they disconnected services too early.

This company is so incompetent. I don’t even know why I wasted my time trying to get a better offer. Bell has offered me Better TV, Gigabit Fibe internet (which seems better than Rogers), and home phone for $99.90 per month, plus my extra boxes, plus tax. I just didn’t want the work of switching, but it’s a better deal and I wouldn’t have wasted so much of my time! I don't understand how people have been getting good deals. We've been with Rogers for over 10 years and this is not how loyal customers should be treated.
Call OOTP asap. This is a perfect escalation case for Office of the President. I wouldnt doubt they would match Bell and give you a few hundred credit for the retentions hassles. Noticed I was getting calls from robbers similar to yours. Similiar 1-855 header. At first I thought they were winbacks but they are not. Just some 3rd party agent hired by robbers to do some fishing. My thought is they are going after potential NEW customers not loyalty or winback deals. Your number just happens to be on their telemarketing database. First thing to ask is "Are you rogers winback team??" If not - hang up.
Last edited by aznnorth on Sep 11th, 2018 10:12 am, edited 2 times in total.
If the glove don't fit you must acquit! #WINNING
Sr. Member
Sep 21, 2015
521 posts
181 upvotes
London, ON
Acheewawa wrote: This company is so incompetent. I don’t even know why I wasted my time trying to get a better offer. Bell has offered me Better TV, Gigabit Fibe internet (which seems better than Rogers), and home phone for $99.90 per month, plus my extra boxes, plus tax. I just didn’t want the work of switching, but it’s a better deal and I wouldn’t have wasted so much of my time! I don't understand how people have been getting good deals. We've been with Rogers for over 10 years and this is not how loyal customers should be treated.
If you have an acceptable offer from an alternative provider, it's best to proceed with switching. You might not want to go through the 'work' of switching, but the other choice would be going through the 'work' of getting a good price. Getting a good price is rarely quick and easy.

I would suggest (especially given that you've been with Rogers for 10 yrs) that while switching providers you make sure that you not setup anything 'tied' to the new provider (email address, etc). That means in the future you can change providers at need with minimal effort :)
Jr. Member
Apr 9, 2016
106 posts
99 upvotes
After hearing a few years ago about how badly Rogers was gouging my mother-in-law I'd assumed responsibility for fixing it. Most recently I'd put her on the 1G/popular TV bundle for $110ish and this deal was about to expire. Rogers are always keen to contact her on the upsell, but didn't happen to mention to her (a senior on limited income), that her bill was about to launch to $283 (if I remember), excluding cellphone. Shameful.
Chatted in (I refuse to ever call) about 3 weeks before the bundle expire deadline and was stone-walled at $119 for the same package. Asked for retentions and was told "they were retentions".....doubtless a lie. Cancelled effective Sept 11.
A bunch of emails and calls from Rogers retentions followed which she ignored. I finally bit and followed up around Sept 1st. There was indeed "a special offer on her account". And it was crap. Wasted my time so I continued with the cancellation. I did however register a complaint with the Office of the President. I was already upset at the cavalier approach to ripping off seniors and now annoyed at the time wasting with crap deals, (that everyone knows were crap). BS, glib response received.
I was in the process of hooking her up with the Bell Alt-TV bundle and while I was on hold (they're crap too) started a FB chat with Rogers letting them know. Immediately received an offer of $79.99 for the same package. Refused and was offered Ignite 500U + Popular TV at $69.99+tax, 2 year guaranteed discount. Took it.
I've experienced this level of BS at car dealerships and Morrocan souks only. I'm a little annoyed at myself for caving and supporting their crap business model.
Deal Addict
Nov 11, 2004
2668 posts
491 upvotes
Does anyone have any new customers offers that they recently got? I'm in the market for internet only.

Thanks
Sr. Member
Jul 22, 2015
577 posts
189 upvotes
Ontario
comsym wrote: After hearing a few years ago about how badly Rogers was gouging my mother-in-law I'd assumed responsibility for fixing it. Most recently I'd put her on the 1G/popular TV bundle for $110ish and this deal was about to expire. Rogers are always keen to contact her on the upsell, but didn't happen to mention to her (a senior on limited income), that her bill was about to launch to $283 (if I remember), excluding cellphone. Shameful.
Chatted in (I refuse to ever call) about 3 weeks before the bundle expire deadline and was stone-walled at $119 for the same package. Asked for retentions and was told "they were retentions".....doubtless a lie. Cancelled effective Sept 11.
A bunch of emails and calls from Rogers retentions followed which she ignored. I finally bit and followed up around Sept 1st. There was indeed "a special offer on her account". And it was crap. Wasted my time so I continued with the cancellation. I did however register a complaint with the Office of the President. I was already upset at the cavalier approach to ripping off seniors and now annoyed at the time wasting with crap deals, (that everyone knows were crap). BS, glib response received.
I was in the process of hooking her up with the Bell Alt-TV bundle and while I was on hold (they're crap too) started a FB chat with Rogers letting them know. Immediately received an offer of $79.99 for the same package. Refused and was offered Ignite 500U + Popular TV at $69.99+tax, 2 year guaranteed discount. Took it.
I've experienced this level of BS at car dealerships and Morrocan souks only. I'm a little annoyed at myself for caving and supporting their crap business model.
Wow, that's a good deal. It's just unfortunate that you have to go through so much frustration to get a decent package! Glad it worked out for you/your mom in the end.
Sr. Member
Jul 22, 2015
577 posts
189 upvotes
Ontario
aznnorth wrote: Call OOTP asap. This is a perfect escalation case for Office of the President. I wouldnt doubt they would match Bell and give you a few hundred credit for the retentions hassles. Noticed I was getting calls from robbers similar to yours. Similiar 1-855 header. At first I thought they were winbacks but they are not. Just some 3rd party agent hired by robbers to do some fishing. My thought is they are going after potential NEW customers not loyalty or winback deals. Your number just happens to be on their telemarketing database. First thing to ask is "Are you rogers winback team??" If not - hang up.
I've never heard of this OOTP. What is their #? I googled it and got a "Rogers Share Your Concern" page. I want to make sure I call the right people. Thanks for the suggestion!

I didn't even realize that the 1-855 # could have been a 3rd party. They just identified themselves as Rogers, but it would make sense why they couldn't do anything for me.
Deal Guru
User avatar
Aug 20, 2012
13214 posts
2561 upvotes
Pacific Ocean
Acheewawa wrote: I've never heard of this OOTP. What is their #? I googled it and got a "Rogers Share Your Concern" page. I want to make sure I call the right people. Thanks for the suggestion!

I didn't even realize that the 1-855 # could have been a 3rd party. They just identified themselves as Rogers, but it would make sense why they couldn't do anything for me.
3rd party telemarketers come in a million numbers, lol. Scammers can mask their real number by using a legit corp's number. In my case I found they were all persons of south asian accents - indian, pakistani, etc. Props up the scammer radar.

OOTP - office of the president. Basically a group of managers at robbers that is the highest complaint line underneath the ombudsman. I believe you have to be transferred by retentions. You can also talk to them via live chat here. Ask for a direct telephone contact. Make sure they are OOTP manager first before continuing your convo. Otherwise u are wasting ur time.

https://www.rogers.com/consumer/contact ... -a-concern
If the glove don't fit you must acquit! #WINNING
Sr. Member
Jul 22, 2015
577 posts
189 upvotes
Ontario
aznnorth wrote: 3rd party telemarketers come in a million numbers, lol. Scammers can mask their real number by using a legit corp's number. In my case I found they were all persons of south asian accents - indian, pakistani, etc. Props up the scammer radar.

OOTP - office of the president. Basically a group of managers at robbers that is the highest complaint line underneath the ombudsman. I believe you have to be transferred by retentions. You can also talk to them via live chat here. Ask for a direct telephone contact. Make sure they are OOTP manager first before continuing your convo. Otherwise u are wasting ur time.

https://www.rogers.com/consumer/contact ... -a-concern
Ha, ha. Perfect! Thanks for the info!
Newbie
Sep 10, 2018
2 posts
Hi All,

My current package:

Popular TV
Internet 150u (unlimited)
Home Phone
$146.49 (taxes in)

Contacted Rogers to get a better deal, went through a few hoops .. ended up with a Manager. He literally offered me the EXACT same package for $147.88. I have the transcipt saved, couldn't believe it, and even told him that he offered me the same package for $1more a month. He stated that was the best he could do.

I placed a cancellation request for months end. I've been with them for 8 , almost 9 years. Hopefully I can get a better deal or it's Bell satellite/ internet for me (live in Angus)
Deal Guru
Jan 12, 2017
12131 posts
3276 upvotes
Scarberia
Scarborough area Tuesday September 11th at 11am to 2pm est. Rogers internet is down for anyone?
*SIG: Ryzen R5 2600 cpu w/ ASrock B450M OCd to 4.0ghz@1.265v stock cooler 16gb ram win10 pro w/radeon rx460 rogers Gigabit<< xb1 gamertag: mikka2017 >>
Newbie
Oct 6, 2017
40 posts
15 upvotes
I was thinking of calling Rogers today or tomorrow but they called me today to discuss my 1 year promotional offer expiring next month.

I'm currently paying $88 (including tax) for;

Ignite 150
Select TV with 1 HD box

The best they could offer me was $118 (including tax) for the same package. 2 different people talked to me. I even told them that Bell is offering me Gigabit + Good TV for $84 (talked to Bell yesterday). Rogers didn't move and asked me if I would like to cancel Neutral Face I said sure go ahead cancel.

Been with Rogers for 15 years.
Sr. Member
Jul 22, 2015
577 posts
189 upvotes
Ontario
Rogers retention offers keep getting worse every day. No point in being loyal to them is what I've learned!
Member
Dec 23, 2008
334 posts
60 upvotes
Toronto
Gigabit internet
W.e is equivalent to VIP cable
$122 taxes in

through Rogers chat

Paying slightly more than the promotion I had previously.
Sr. Member
Nov 22, 2017
603 posts
348 upvotes
DaveTO wrote: I setup my Internet cancellation 3 weeks ago and the cancel date is at the end of this week. Have not been called by anyone. Is Rogers calling my bluff or am I getting a call a day or 2 before?

Anyone have the winback #? It worked last time I setup the cancellation.
Same thing is happening to me, I am afraid I told them too much about what Bell is offering in my condo and they can't match it or are calling my bluff. Either that or the agent didn't cancel my service.

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