Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread!

Deal Addict
Oct 29, 2010
4310 posts
656 upvotes
I currently have Popular TV + 500mb internet for $105 taxes in that I got in last May through retentions.
A Rogers rap called me a few days ago to negotiate a new deal to "save" me money as my deal ends in a few weeks but the best he could do for almost the same package was Popular TV + 1gb internet for $130 taxes in.

Looks like I'll try my luck with retentions tomorrow, might actually have a better case this time as Bell been installing fiber in my neighborhood the past month or so.
Deal Guru
Aug 26, 2002
13523 posts
5095 upvotes
Toronto, ON
angel_wing0 wrote: my original deal expires end of may.
Did the pop up appear right after you logged into MyRogers or did you have to go into another screen to see it? My current discounts are expiring near the end of May as well but so far I haven't seen anything. My current promo is VIP+Gigabit for $95+tax. I contacted Rogers yesterday via FB Chat and got an offer for $105+tax for Premier+Gigabit. Not really thrilled to have to pay $10 more per month for something less. Actually thinking of dropping cable TV altogether since we rarely watch live TV anymore. So if I can't get the same VIP+gigabit deal for $95, I might just try to keep Gigabit internet for $35 and cancel cable.
Sr. Member
User avatar
Dec 23, 2008
873 posts
85 upvotes
Guelph
I currently have the old 35 Mbps $45 price protected plan for another 3 years and I have the old basic tv package with $10 off with free nextbox. I tried a few times to negotiate the tv offer only but they want me to change my internet is well. I don't really want to change it but it looks I may have too. Anyone able to get any good tv deals only?
Member
Feb 18, 2014
491 posts
286 upvotes
flafson wrote: I currently have Popular TV + 500mb internet for $105 taxes in that I got in last May through retentions.
A Rogers rap called me a few days ago to negotiate a new deal to "save" me money as my deal ends in a few weeks but the best he could do for almost the same package was Popular TV + 1gb internet for $130 taxes in.

Looks like I'll try my luck with retentions tomorrow, might actually have a better case this time as Bell been installing fiber in my neighborhood the past month or so.
I got offered 103 plus tax for Popular, 1gb Internet, and HomePhone.
rvs007 wrote: Did the pop up appear right after you logged into MyRogers or did you have to go into another screen to see it? My current discounts are expiring near the end of May as well but so far I haven't seen anything. My current promo is VIP+Gigabit for $95+tax. I contacted Rogers yesterday via FB Chat and got an offer for $105+tax for Premier+Gigabit. Not really thrilled to have to pay $10 more per month for something less. Actually thinking of dropping cable TV altogether since we rarely watch live TV anymore. So if I can't get the same VIP+gigabit deal for $95, I might just try to keep Gigabit internet for $35 and cancel cable.
Good Luck trying to keep VIP, Rogers is trying to move everyone to their new packages.
Sr. Member
Sep 13, 2012
930 posts
501 upvotes
Vaughan, ON
rvs007 wrote: Did the pop up appear right after you logged into MyRogers or did you have to go into another screen to see it? My current discounts are expiring near the end of May as well but so far I haven't seen anything. My current promo is VIP+Gigabit for $95+tax. I contacted Rogers yesterday via FB Chat and got an offer for $105+tax for Premier+Gigabit. Not really thrilled to have to pay $10 more per month for something less. Actually thinking of dropping cable TV altogether since we rarely watch live TV anymore. So if I can't get the same VIP+gigabit deal for $95, I might just try to keep Gigabit internet for $35 and cancel cable.
Escalate up the chain of command with the goal being an ongoing manual credit to bring the VIP+Gigabit pricing in line with current in market plans.
Newbie
Nov 6, 2010
14 posts
1 upvote
Pickering, ON
Currently paying 136 and change, taxes in for 500u internet, premier tv,hbo/crave, leaf tv, US and Canadian timeshifting, home phone
Promo ends mid May
I was offered same package for $151 and change, taxes in, via online chat which was “tagged” to my account.
Any thoughts?
Pickering, ON
Member
Mar 16, 2007
373 posts
10 upvotes
Scarborough
Welp, I just called 1-888-Rogers1 and cancelled. I did not get transferred past the initial person I spoke to. I was told I should have called in the 3 months leading up to deal expiry and would have been able to extend my previous offer for 12 months (is this possible?). I was offered a promotion, but it was still higher than I wanted to pay.

Had:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total was 124 taxes in. Deal had expired and this months bill had gone up to $185.

Was offered:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total 138 taxes in.

I elected to cancel at the end of this billing cycle. This gives me 2-3 weeks to get a comeback offer from Rogers (does this happen?), or setup new services. I am in Scarborough and Bell has upgraded their lines in the last 18 months, hoping I can benefit by switching if it comes to it.
Last edited by Dough on Apr 6th, 2019 9:12 pm, edited 1 time in total.
Member
Mar 16, 2007
373 posts
10 upvotes
Scarborough
heavy's wife wrote: Currently paying 136 and change, taxes in for 500u internet, premier tv,hbo/crave, leaf tv, US and Canadian timeshifting, home phone
Promo ends mid May
I was offered same package for $151 and change, taxes in, via online chat which was “tagged” to my account.
Any thoughts?
Pickering, ON
I think you're doing well relative to what I was offered, see post above. Compared to other recent deals, I think there is room for a slight improvement ($15-25), not sure how to get there.
Deal Addict
Oct 29, 2010
4310 posts
656 upvotes
Dough wrote: Welp, I just called 1-888-Rogers1 and cancelled. I did not get transferred past the initial person I spoke to. I was told I should have called in the 3 months leading up to deal expiry and would have been able to extend my previous offer for 12 months (is this possible?). I was offered a promotion, but it was still higher than I wanted to pay.

Had:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total was 124 taxes in. Deal had expired and this months bill had gone up to $185.

Was offered:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total 138 taxes in.

I elected to cancel at the end of this billing cycle. This gives me 2-3 weeks to get a comeback offer from Rogers (does this happen?), or setup new services. I am in Scarborough and Bell has upgraded their lines in the last 18 months, hoping I can benefit by switching if it comes to it.
Funny, I'm in a similar boat, they called me a few days ago to "help" by saying my previous deal ends at the end of April and instead of letting it increase by itself to around $270 or something crazy like that, they will give me about the same I have now (Popular TV + 500mb) for $125 taxes in instead of the $105 I currently pay.
I told them to first accept it so it doesn't jump to $270 by mistake and I'll later talk to retentions.
Today I called them back to cancel, was offered a slight improvement, from $125 to $119 and told them to cancel which will take effect on the end of the month.
So now I'm waiting for retentions to hopefully call and give me something better.

A year ago when I did the same thing, they called me back within a few hours but this time I called on Saturday night, so I'll give them a few days if needed.
Newbie
Apr 4, 2019
2 posts
1 upvote
Unfortunately I've had the same problem. An increase In payment of about $10 on the same services, when i know for a fact family members are paying less for more services. Bell has just offered 99.90/mth on 2 yr contract for slightly better services than i currently have with Rogers. I hate to have to familiarize with a new setup but in order to save some money that's the new outcome. Roger's for 10 years, and treated worse than a new customer. I know they all do it but still very frustrating.
Newbie
Apr 3, 2019
17 posts
3 upvotes
Just cancelled, 2 days later got an email not a call. said please lets work something out. Popular tv, 150u internet. 122$...much better than anyone else at rogers had offered. Also when you call the number, you speak to a live person immediately. Also bill credit for 100$ for first 3 months.
Deal Addict
May 3, 2008
1392 posts
843 upvotes
Markham
brjak41 wrote: Just cancelled, 2 days later got an email not a call. said please lets work something out. Popular tv, 150u internet. 122$...much better than anyone else at rogers had offered. Also when you call the number, you speak to a live person immediately. Also bill credit for 100$ for first 3 months.
good for you. In my case, they never called, no email, no nothing, happy to NOT have me as a customer...Even tho being a customer for 20 years and every time I hear "You are a loyal customer and will provide you the best value....500u best price is $84.99...."
Newbie
Apr 3, 2019
17 posts
3 upvotes
If you PM me, i will forward the phone number. I couldn't believe how helpful. I thought i was gone from rogers, when i called to cancel, they said ok...no argument..
Deal Addict
Oct 29, 2010
4310 posts
656 upvotes
brjak41 wrote: Just cancelled, 2 days later got an email not a call. said please lets work something out. Popular tv, 150u internet. 122$...much better than anyone else at rogers had offered. Also when you call the number, you speak to a live person immediately. Also bill credit for 100$ for first 3 months.
Problem is, that doesn't seem like a good deal compared to the retentions deal I had a year ago from them.
Unless of course you take into account the $100 credit.

So far I had Popular TV + 500mb with 2 HDPVR boxes for $105 taxes in, the best I heard from them so far when I initiate the call was $119 taxes in for the same thing. Hopefully they call/email me back with something better.

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