With the Techs: With 3 visits, not one of them ever entered my home, and not one of them ever communicated with me while they were still on the site. Only 1 called, 30min later, to say they changed a wire outside that seemed corroded (that was the 2nd guy out of 3). I was home each time, as per Rogers instructions, and with my laptop ready to go --but they never came in, and the single guy who called never said his speeds except "yeah, seems oK within range".zamar81 wrote: ↑ @Fallen_One
What were Rogers speed test results the techs run on their laptops during service visits?
If they hit 800, and you hit 450, that's your equipment problem. If they hit less than 700 on their own laptops, you can request a tech supervisor visit to check your house box. They in turn later can request Rogers Maintenance visit to check the street box, from which the cable is run to your house box. Looking at your signal levels, everything seems fine, but their modem diag is more comprehensive, and they can do it remotely too. As to 30up downfalls, I suspect the residential plan global settings don't match well your grandfathered plan. Its rather a network management issue. I know some subscribers are getting higher modem config speeds without asking if there is such mismatch, so can't exclude lowering speeds too on CMTS side. Consider jumping to 1000/50 Small Business sub, and possibly even given a Retention deal.
With the Uploads: I suspected as much. Seems a morning reboot might be best plan to help that. I guess finally upgrading my Hitron modem wouldn't help in any way either.
With the Business Plan: Small Business Sub? I checked it out and got a quote on the Rogers Business site tonight. All things being equal, is there *any* technical advantage over Business? I mean, outside of poor hours for support (because no account changes after business hours).