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Rogers Cable Retentions & New Customers Deal Thread! - If new, read OP/thread summary

Member
Nov 13, 2008
382 posts
111 upvotes
toronto
just ask for my package to be cancelled, waited 20 minutes for cancellation group.... and this is what they offered Gigabit, Popular TV for $183+ tax!!!!! WOW

effectively future dated cancelled

told them Bell was canvasing my neighborhood for $99 and nothing...

should i be calling the same number back or one of the ones posted up top? I hate this dance...
Banned
Dec 2, 2009
255 posts
75 upvotes
Terrace
amitabh9 wrote: just ask for my package to be cancelled, waited 20 minutes for cancellation group.... and this is what they offered Gigabit, Popular TV for $183+ tax!!!!! WOW

effectively future dated cancelled

told them Bell was canvasing my neighborhood for $99 and nothing...

should i be calling the same number back or one of the ones posted up top? I hate this dance...
So why don't you just switch to Bell then? They know based on your postal code whether your neighbourhood is new or not, so they know what deals Bell is offering.
Member
Nov 13, 2008
382 posts
111 upvotes
toronto
so i got $104+tax for gigabit and popular for 12 months... no contract... signed up - they called me back
Deal Addict
User avatar
Aug 1, 2008
1845 posts
1176 upvotes
she/her, Toronto
Called 1-888-764-3771 and went through the prompts to cancel... spoke with a rep in Toronto.

I'm only paying for 100u with Rogers (67.49+tax/mth) and cable TV is provided to me by my building.
The rep said there were no offers in my account at the moment since the 100u discounts I'm getting are expiring in February 2018. When asked about financial penalties if I move to a different Internet plan, she said there would be some ($10/mth penalty).... which I found a little odd because all the Facebook Messenger and LiveChat agents I got told me there would be no financial penalty.

I also brought up the fact that Bell is installing fibre optic in my condo building, but she said Rogers can only match if I know which speeds/plan I'd want if I switched over to Bell.

All in all, a fruitless phone conversation. She told me to call back in January/February 2018 since that's when promotions will be targeted to my account.

I might try LiveChat or Facebook again... the best they could give me was $65/mth for 150u for 12 months the last time I asked.
Sr. Member
Sep 29, 2008
965 posts
200 upvotes
Mississauga
Talked to rogers live chat. They offered 150u for 75 lol. Does Bell have better deals? I might just switch.
Deal Addict
User avatar
Mar 3, 2012
3426 posts
1795 upvotes
GTA
motime wrote: Talked to rogers live chat. They offered 150u for 75 lol. Does Bell have better deals? I might just switch.
That's super cold. You can get Ignite Gigabit for the same price.
I love RFD! :)
Deal Fanatic
Jan 22, 2006
5317 posts
2789 upvotes
Northside
motime wrote: Talked to rogers live chat. They offered 150u for 75 lol. Does Bell have better deals? I might just switch.
try again. Talk to them on Facebook chat.
Deal Fanatic
Jan 22, 2006
5317 posts
2789 upvotes
Northside
diav wrote: Called 1-888-764-3771 and went through the prompts to cancel... spoke with a rep in Toronto.

I'm only paying for 100u with Rogers (67.49+tax/mth) and cable TV is provided to me by my building.
The rep said there were no offers in my account at the moment since the 100u discounts I'm getting are expiring in February 2018. When asked about financial penalties if I move to a different Internet plan, she said there would be some ($10/mth penalty).... which I found a little odd because all the Facebook Messenger and LiveChat agents I got told me there would be no financial penalty.

I also brought up the fact that Bell is installing fibre optic in my condo building, but she said Rogers can only match if I know which speeds/plan I'd want if I switched over to Bell.

All in all, a fruitless phone conversation. She told me to call back in January/February 2018 since that's when promotions will be targeted to my account.

I might try LiveChat or Facebook again... the best they could give me was $65/mth for 150u for 12 months the last time I asked.
Yes, definitely try on facebook and then try calling retentions again. Don't tell them "Bell is installting fibre optic", just say "Bell has installed fibre optic" and they've come knocking on my door for new customer deals.
Newbie
Oct 6, 2012
33 posts
16 upvotes
Is 120 plus tax good for 1 gig internet, popular cable, and home phone ? That seems the best retention can do for me in the GTA.
Deal Fanatic
Jan 22, 2006
5317 posts
2789 upvotes
Northside
donbb7 wrote: Is 120 plus tax good for 1 gig internet, popular cable, and home phone ? That seems the best retention can do for me in the GTA.
pretty good. Does it include any additional boxes? What kind of home phone package?
Deal Addict
User avatar
Feb 12, 2002
3931 posts
2856 upvotes
Toronto
donbb7 wrote: Is 120 plus tax good for 1 gig internet, popular cable, and home phone ? That seems the best retention can do for me in the GTA.
its not the worst but you can get them to throw in a free pvr.
Deal Addict
Sep 30, 2009
1214 posts
669 upvotes
Richmond Hill
I had Bell knocking on my door today saying they have fiber installed on my street and offered me $60 / 300mbps internet. Also said they would give me a great deal on TV and Phone package as well. Didn't get the price for the TV / home phone package though as I was busy.

Figured I'd see what Rogers can offer me as I have everything with them right now. Here is my plan.. what do you guys think I should negotiate?

Internet Ignite 250u - $74.99 ( 84.74 )
TV Digital Plus, nextbox HD rental, Nextbox 3.0 rental (waived), fairchild 2, deigital services fee - $66.49 (75.13)
Home Phone - $24.99 ( 28.23)

What's a good negotiation? I see some of you guys are able to get under $150 / month. I also have a wireless # within the account as well for the $40 / 4GB plan offered last year. Paying around $235 monthly in total.


On live chat with retentions and it turns out I am on a 2 year promotional plan and I'd have to pay $130 if I were to change plans / cancel with Rogers. Makes me want to port away from Rogers even more now. With new Bell plan, I'd prob save $130 within the first half a year.
Newbie
Oct 6, 2012
33 posts
16 upvotes
I think its just the basic home phone. I only got the main hd pvr for free in the offer because I didnt need more. I also called bell to see what they can do and I was offered the 300u fibe, with the good tv package, and home phone for 115 plus tax. Still decideing on who to go with.
Sr. Member
Sep 29, 2008
965 posts
200 upvotes
Mississauga
I tried facebook chat as you guys recommended. The best they could offer was 500u for $90 plus tax. I don't know if I should call retentions, do they save these deals on their system so I won't be able to get a better deal with another agent?

The other option is using my fathers name and credit card info as a new user? I don't know if that would fly.
Deal Addict
Sep 30, 2009
1214 posts
669 upvotes
Richmond Hill
Just got off live chat with retention.

They offered me, Gigabite + popular TV ( Fairchild 1&2 , 2 PVR rental ) + Home phone for $176.92 tax and rental included.

Nowhere close to the offers you guys are getting.. sub $120. They saved this plan on my account for 24 hours..

Room for improvement?
Newbie
Dec 16, 2017
5 posts
I jumped on the mobile 60$/10gb deal last night, so I figured I'd try my luck on the rest of my services.

Currently have 100u for 65$ which was the big deal about 6 months / a year ago for internet.

Also on some ridiculous mish mash of a cable plan that I first got from a field rep when I moved in to this house about 8 years ago, which is about 115$ taxes in for which I consider just about everything. I don't really know which channels I DON'T have, it's that good a deal. I believe the plan is VIP movies plus, and also a top 25 specialty pack on top of that including TMN, HBO, etc.

Tried on live chat last night after the mobile upgrade, and tried a little more today after a cancelation inquiry to get to retentions.

Their best offer I believe was the 500u internet, together with the premier TV package, and also included TMN as well, for about 165 and change, taxes in. Not clear yet if the TMN is the package including HBO and stuff or just the TMN itself..

Tried to squeeze a little bit more but that was it, told that's the best they could do.

On the fence now about this deal. Not bad, but not as great as what I've seen available to some in here. And also don't know if it would still be available if I called back in, nothing was really said about it.

Anyone have any opinion on this situation?
Newbie
Dec 16, 2017
5 posts
Oh and forgot to say, opened a Facebook chat at about 330pm. It's now 830 and no response yet.....
Newbie
Oct 6, 2012
33 posts
16 upvotes
nando7729611613 wrote: I jumped on the mobile 60$/10gb deal last night, so I figured I'd try my luck on the rest of my services.

Currently have 100u for 65$ which was the big deal about 6 months / a year ago for internet.

Also on some ridiculous mish mash of a cable plan that I first got from a field rep when I moved in to this house about 8 years ago, which is about 115$ taxes in for which I consider just about everything. I don't really know which channels I DON'T have, it's that good a deal. I believe the plan is VIP movies plus, and also a top 25 specialty pack on top of that including TMN, HBO, etc.

Tried on live chat last night after the mobile upgrade, and tried a little more today after a cancelation inquiry to get to retentions.

Their best offer I believe was the 500u internet, together with the premier TV package, and also included TMN as well, for about 165 and change, taxes in. Not clear yet if the TMN is the package including HBO and stuff or just the TMN itself..

Tried to squeeze a little bit more but that was it, told that's the best they could do.

On the fence now about this deal. Not bad, but not as great as what I've seen available to some in here. And also don't know if it would still be available if I called back in, nothing was really said about it.

Anyone have any opinion on this situation?
It sounds like you would be saving 15 dollars a month if you were to go with the new package. I'd probably try and see of they would go a bit lower in price.
Newbie
Jan 5, 2014
42 posts
47 upvotes
NORTH YORK
I'm sorry. It took me quite a while to read through the thread. I got the 100U internet for $59 about 2 years ago (thanks to this thread!!), now the period is ending in 2 months. What is the number I should call to check the offers now? I had a few concierge numbers from earlier, but none of them is working not. I dialed, but could get through. Or is facebook direct message the way now?

Thanks!!

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