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Rogers Cable Retentions & New Customers Deal Thread! - If new, read OP/thread summary

Sr. Member
Sep 2, 2016
934 posts
617 upvotes
Ignite people are saying that they don’t deal over the phone anymore. Everything is done online. Is that right or did I just get a lazy employee?
Newbie
Jan 31, 2021
3 posts
1 upvote
New customer. Currently with Bell. Looking for Internet / TV package in L4Y area

Rogers Rep. Please DM.
Deal Addict
User avatar
Feb 9, 2008
3527 posts
1367 upvotes
Anjou, QC
ItsCounts wrote: Called the website number today at 5PM, left a voicemail saying I placed a cancellation order in a while ago, and was given this number. Voicemail said they would get back within 48 hours, hopefully they can do something, cause my cancellation date occurs on the Jan 15, 2021. The management office (escalation specialist) wasn't able to provide anything special, so hopefully winback / ambassador can help me out. Will keep you guys updated.

EDIT 1:

I forgot to leave my number in the voicemail, so I called back and one of the winback team member picked up this time. Was speaking to him about it, and he was able to do the following:

Gigabit Internet, Popular TV, Home Phone Local = $179.99 - $80 = $99.99 + tax (basically $80 off the bundle for one year) - My new 2021 pricing.

My previous pricing before was the same bundle at $99.99 + tax, but they hit us with the $6 increased each month a few months back, which raised it to $105.99 + tax.

Then they wanted $110.99 + tax for renewal after talking to managers (management team / escalation specialist), basically a new pricing of $175.99 - 65 = $110.99

When I put in the cancellation order, and tried getting a deal through the management team (escalation specialist) was so much more of a headache and wasted so much time (since I called a few times and the wait times are so long, cause I had to go through the regular number because the number that I got from "share a concern" via email didn't work. Best they could offer was $110.99+ tax.

Would recommend placing the cancellation order and going straight to the winback / ambassador team instead, so you don't have to waste time on hold trying to reach a rep / and then getting it escalated to management team.

Winback / Ambassador team number is: 1- 866-600-9112.

Midway got a call back from the another winback team member during the talk (didn't pickup because was already talking to one), and he said that he will pass it on to the previous rep that was in charge of the case, so he left notes on my account and said the other rep will call me back within 15mins to get it confirm, will keep y'all posted.

The winback team member at first was only able to offer me the bundle at $179.99 - $70 = $109.99, then I asked if they could try to match the competitor offer of $99.90 that I saw another RFDer post a while back for new house development area offer in Richmond Hill that was for 1.5GB Fiber Internet, Bell Better TV, Local Home Call, 4K PVR (told them a field marketing rep offered me this, since there was actually this lady that came 4-5 times within the past year to my house, but I wasn't interested at the time). I leveraged this to management team / escalation team and they didn't care / do anything about it.

After he was able to offer me additional $10 off that price right away basically, which dropped it back down to $99.99 from $179.99, which was what I was paying before the $6 increase a few months ago. (Previous year pricing was same bundle @ 169.99 - 70 = $99.99)

EDIT 2:

Still waiting for the other winback rep to call me back to confirm.

EDIT 3:

So I just got off the phone with winback. The pricing bundle isn't 100% the same as my old one, but close. I used to have Unlimited Canada Wide calling via Home Phone, but now the deal is only for Local (took it, since my parents already have Canada Wide Calling on our cell phones).

New Bundle: Gigabit Internet, Popular TV, Home Phone (Local Calling Only) at $99.99 + tax. ($80 discount off the $179.99 bundle price). Just hoping we don't have anymore price increases this year, like we did recently again $6 increase a few months ago.

She also told me that we could remove Home Phone, and save additional $10, making it $90 + tax for Gigabit Internet / Popular TV as well at the time or even later on. My parents still like having a home phone, so I decided to keep it for now.

I thought we needed all three to get that bundle pricing, but she told me it used to be like that, but not anymore. (Manager from the management team / escalation specialist from 2 weeks ago that gave me the $110.99 told me that we had to have all 3, guess she was lying all this time). Shoutout to the winback team member for telling me this, very nice lady.

Now just gotta wait 1-2 days for them to revoke my cancellation request, she said she will keep me updated after she submits the order to get it cancel after I asked if I should be concern if I don't get the confirmation that my cancellation request has been revoke / new promo put into action via email.

Happy dealing guys! I hope I remember to call the winback team next year (did it through winback last year as well, but forgot about it) instead of trying to do it through Rogers management team / escalation team.
Thanks for sharing!


Followed through with a similar process of setting a hard cancellation date, ignoring all the offers the facebook rep had to offer.
Ambassador call definitely had prices lower than anything I was offered on facebook.

yesnomaybe wrote: So after putting in a cancellation request for next month, I got a call from the ambassador team within a few hours. They offered me Ignite 500 + Ignite popular tv for $79.99 before tax. Of course I accepted.
Thanks for sharing!


Looks like I was offered Ignite 500 + Popular TV for $79.99 as well


firefly101 wrote: I was on a gigabit only promo that was set to expire this week. Called in a few weeks ago and got a descent offer: gigabit plus popular TV for $109 or gigabit only for $54, but decided to decline hoping for a better deal through winback. Got a call from winback three or four days later and was offered gigabit plus popular for $89 ($20 less than the initial offer) and I took it. Discounts are good for one year, and can cancel at anytime during the year. Pleasantly surprised I didn't have to waste too much time with this whole process. Until next year....
Thanks for sharing!


Using the facebook cancellation + Ambassador call option worked for me as well.
Lower price than what was offered via facebook


goodfella99 wrote: Cancelled yesterday.. they called me back today. Offered me the following:

gigabit internet
popular tv

$89.99/month
Thanks for sharing!


Looks like I was offered Gigabit + Popular TV for $89.99 as well via Ambassador


31337hacker wrote: Try this: Request a cancellation for 1 week from now on Live Chat. In a day or two, a "Rogers Ambassador" will call you from an 866 number to ask about why you're cancelling. You can just say that you want to pay less and got a good offer from Bell or something. I personally mentioned "$50 gigabit from Bell" and they accepted that. The guy offered me gigabit for $55/month and that's including a $10 modem rental fee. Before accepting that offer, I had 500 Mbps for $53/month. The Live Chat rep offered me gigabit for $60 without a modem upgrade. I decided to try my luck with a win-back offer and succeeded. New modem and lower monthly rate. I forgot to ask if it's the XB6 modem or the new Gen2 XB7. I'm hoping it's the latter but either one should be better than the white Hitron CODA-4582. I'm in North York, by the way. Hopefully they give you a good offer.

The only language they speak is Cancel-ese.


I definitely agree with this!
These threads are always flooded with REP PLEASE PM ME requests, that good info like this gets easily buried.



TLDR = setup a hard cancellation date on facebook
Wait for ambassador to call
They'll have the lowest price rogers is willing to give



PLEASE NOTE ALL PRICES ARE POSTAL CODE DEPENDANT
aka = does Bell offer Fiber service to your neighbourhood for a competing lower price



GL to everyone! Smiling Face With Sunglasses
Newbie
Aug 28, 2018
10 posts
1 upvote
Looking for gigabit rogers ignite plan , currently with Virgin. L3X postal code
Thanks
Dm me , rogers agents
Member
User avatar
Nov 1, 2007
259 posts
32 upvotes
Got off the phone with Ambassador. I was offered Gigabit + Popular TV on Ignite with their new modem and wireless TV box. $94.99/month. I took it and pretty happy with this result.
Newbie
Aug 2, 2020
30 posts
13 upvotes
Just got off the exact same call at the exact same time lmao

What I don't get is - does Rogers actually offer landline phones or is it VOIP?
Deal Fanatic
Aug 27, 2004
7608 posts
1034 upvotes
Toronto, ON
hushoo wrote: What I don't get is - does Rogers actually offer landline phones or is it VOIP?
The Ignite Home Phone or the legacy home phone?

The legacy home phone is a cable-based, I think technically IP, attempt at doing a 'serious' phone system over cable. Separate DOCSIS channel to avoid congestion with the Internet (this is why Rogers doesn't use combined eMTA/cable modems like other cable cos). Nortel CS2000 switches powering it. Battery backup. You get proper direct 911... and a phone book listing and/or paying more for an unlisted number. Lots of engineering to make it behave similar to a copper line from a Bell DMS-100. It's not a copper line from a DMS-100, but it's probably the closest thing you can get that isn't one (and I would argue it is probably much closer than the cheap SIP-based fiber home phone from Bell). Etc.

The Ignite Home Phone (which Rogers themselves considered so inferior that they gave it away for free until recently) becomes closer to your typical residential VoIP setup. No more battery backup. No more dedicated DOCSIS channel. No TV call display which was a very cool little value-add with the old one. I have no idea what vendor/technology is powering it but every indication is that it's something far less serious than the Nortel CS2000s. Etc.

So I guess the question is, what is 'VoIP' and what is 'landline' in your mind? If 'VoIP' means a vonage/babytel/ooma box (or an app on your smartphone like Fongo) that goes behind your NAT router and uses the public Internet to reach the carrier's switch with no reliable 911, no reliable battery backup (unless you/your ISP both have good UPSes on everything), lots of potential for garbled packets, etc, the Rogers home phone products are not really VoIP. If landline means a copper line from a DMS-100, powered by the CO, and with all the typical Nortel features, then no, the Rogers home phone products are not really a land line... though the legacy one is about as close to that as you'll find without calling up Bell for a real copper line.
Newbie
Jun 4, 2008
96 posts
7 upvotes
Hamilton
New customer looking for internet only deal.
Postal code M1P 5J4.
Thanks!
Newbie
Apr 25, 2019
23 posts
14 upvotes
Toronto
Customer looking for internet only deal, L4E area,
Please DM me, Rogers agent
<use the BST forum>
Member
User avatar
Jun 24, 2019
223 posts
189 upvotes
Toronto
I was able to get gigabit for $55/month with the new XB7 modem. I upgraded from 500u for $53/month with the white Hitron CODA-4582. How did I get it? Easy. I used LiveChat and requested a future-dated cancellation (+1 week) and the very next day, a Rogers Ambassador called me to ask about why I cancelled and if I got any competing offers. I mentioned "Bell gigabit fiber for $50/month". It was a lie but I wanted to get as close to $50/month for gigabit. He countered with gigabit for $55/month and the price is good for 12 months. I also mentioned needing Wi-Fi 6 at home and he upgraded my modem.

I think it'll be a $30 charge for the modem but I'll have to wait for my first bill to confirm.

If you're an existing customer, then do what I did.

EDIT: Just as I suspected, there's a fee. It's $29 for "Ignite Express Setup".
Last edited by 31337hacker on Feb 7th, 2021 11:45 pm, edited 1 time in total.
Newbie
Feb 2, 2021
12 posts
1 upvote
Surprisingly got a call from win back team yesterday evening . I was a Rogers internet customer 2 years back. The lady offered me 500u internet with ignite modem for $45 +tax and 500u internet with legacy modem for $39.99+tax. Which one should I choose? The Lady is going to callback again today.
Deal Addict
Jan 14, 2007
1138 posts
817 upvotes
Toronto
Customer looking for internet only deal, L1P area,
Please DM me, Rogers agent
rajojomanik
Jr. Member
Oct 3, 2006
180 posts
25 upvotes
Toronto, Ontario
Existing customer looking for Internet and basic cable. L5M area. Please send DM. Thanks!
Newbie
Apr 23, 2014
20 posts
1 upvote
Alliston, ON
Looking for new customer deals on internet. Was a customer 2 years ago if that helps. DM with options please.

Cheers
Newbie
User avatar
Nov 17, 2008
1 posts
Customer looking for internet only deal, N2V area.

I have been a Rogers customer since I moved into the house 5 years ago and I have been signing 1 year contracts.

My current Rogers Internet plan - 1 year contract Ignite Internet Gigabit Ultd, $52,99 expires on February 29th, 2021 and I was offered $62.99/month contract but am looking for a better deal.

Deepest Regards,
Deal Addict
Jul 3, 2007
4090 posts
4566 upvotes
Toronto
Hanulu wrote: Surprisingly got a call from win back team yesterday evening . I was a Rogers internet customer 2 years back. The lady offered me 500u internet with ignite modem for $45 +tax and 500u internet with legacy modem for $39.99+tax. Which one should I choose? The Lady is going to callback again today.
how did you get the call?
Deal Addict
User avatar
Feb 9, 2008
3527 posts
1367 upvotes
Anjou, QC
31337hacker wrote: I was able to get gigabit for $55/month with the new XB7 modem. I upgraded from 500u for $53/month with the white Hitron CODA-4582. How did I get it? Easy. I used LiveChat and requested a future-dated cancellation (+1 week) and the very next day, a Rogers Ambassador called me to ask about why I cancelled and if I got any competing offers. I mentioned "Bell gigabit fiber for $50/month". It was a lie but I wanted to get as close to $50/month for gigabit. He countered with gigabit for $55/month and the price is good for 12 months. I also mentioned needing Wi-Fi 6 at home and he upgraded my modem.

I think it'll be a $30 charge for the modem but I'll have to wait for my first bill to confirm.

If you're an existing customer, then do what I did.
Sorry, I havent been keeping track of the Modem Hardware discussion, is there any advantage // disadvantage of using the old Hitron // new model?


Hanulu wrote: Surprisingly got a call from win back team yesterday evening . I was a Rogers internet customer 2 years back. The lady offered me 500u internet with ignite modem for $45 +tax and 500u internet with legacy modem for $39.99+tax. Which one should I choose? The Lady is going to callback again today.
Do you plan on going with the ignite modem or the legacy one?


joepipe wrote: how did you get the call?
Did you not read my GIANT post like 3 replies above? :facepalm:

Set a cancellation date via facebook chat

Then they'll call you, when they're scared you're going to "leave" :facepalm:
Newbie
Apr 19, 2017
94 posts
197 upvotes
Looking for a deal for two existing customers with Rogers for the three services. Postal codes are K1Band K4A thanks in advance!
Last edited by Byah84 on Feb 3rd, 2021 5:24 pm, edited 1 time in total.
Jr. Member
Mar 28, 2016
150 posts
56 upvotes
Existing customer looking for Internet and cable. M6H area. Please send DM. Thanks!

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