Rogers Cable Retentions & New Customers Deal Thread! - If new, read OP/thread summary

ItsCounts wrote: ↑Called the website number today at 5PM, left a voicemail saying I placed a cancellation order in a while ago, and was given this number. Voicemail said they would get back within 48 hours, hopefully they can do something, cause my cancellation date occurs on the Jan 15, 2021. The management office (escalation specialist) wasn't able to provide anything special, so hopefully winback / ambassador can help me out. Will keep you guys updated.

EDIT 1:

I forgot to leave my number in the voicemail, so I called back and one of the winback team member picked up this time. Was speaking to him about it, and he was able to do the following:

Gigabit Internet, Popular TV, Home Phone Local = $179.99 - $80 = $99.99 + tax (basically $80 off the bundle for one year) - My new 2021 pricing.

My previous pricing before was the same bundle at $99.99 + tax, but they hit us with the $6 increased each month a few months back, which raised it to $105.99 + tax.

Then they wanted $110.99 + tax for renewal after talking to managers (management team / escalation specialist), basically a new pricing of $175.99 - 65 = $110.99

When I put in the cancellation order, and tried getting a deal through the management team (escalation specialist) was so much more of a headache and wasted so much time (since I called a few times and the wait times are so long, cause I had to go through the regular number because the number that I got from "share a concern" via email didn't work. Best they could offer was $110.99+ tax.

Would recommend placing the cancellation order and going straight to the winback / ambassador team instead, so you don't have to waste time on hold trying to reach a rep / and then getting it escalated to management team.

Winback / Ambassador team number is: 1- 866-600-9112.

Midway got a call back from the another winback team member during the talk (didn't pickup because was already talking to one), and he said that he will pass it on to the previous rep that was in charge of the case, so he left notes on my account and said the other rep will call me back within 15mins to get it confirm, will keep y'all posted.

The winback team member at first was only able to offer me the bundle at $179.99 - $70 = $109.99, then I asked if they could try to match the competitor offer of $99.90 that I saw another RFDer post a while back for new house development area offer in Richmond Hill that was for 1.5GB Fiber Internet, Bell Better TV, Local Home Call, 4K PVR (told them a field marketing rep offered me this, since there was actually this lady that came 4-5 times within the past year to my house, but I wasn't interested at the time). I leveraged this to management team / escalation team and they didn't care / do anything about it.

After he was able to offer me additional $10 off that price right away basically, which dropped it back down to $99.99 from $179.99, which was what I was paying before the $6 increase a few months ago. (Previous year pricing was same bundle @ 169.99 - 70 = $99.99)

EDIT 2:

Still waiting for the other winback rep to call me back to confirm.

EDIT 3:

So I just got off the phone with winback. The pricing bundle isn't 100% the same as my old one, but close. I used to have Unlimited Canada Wide calling via Home Phone, but now the deal is only for Local (took it, since my parents already have Canada Wide Calling on our cell phones).

New Bundle: Gigabit Internet, Popular TV, Home Phone (Local Calling Only) at $99.99 + tax. ($80 discount off the $179.99 bundle price). Just hoping we don't have anymore price increases this year, like we did recently again $6 increase a few months ago.

She also told me that we could remove Home Phone, and save additional $10, making it $90 + tax for Gigabit Internet / Popular TV as well at the time or even later on. My parents still like having a home phone, so I decided to keep it for now.

I thought we needed all three to get that bundle pricing, but she told me it used to be like that, but not anymore. (Manager from the management team / escalation specialist from 2 weeks ago that gave me the $110.99 told me that we had to have all 3, guess she was lying all this time). Shoutout to the winback team member for telling me this, very nice lady.

Now just gotta wait 1-2 days for them to revoke my cancellation request, she said she will keep me updated after she submits the order to get it cancel after I asked if I should be concern if I don't get the confirmation that my cancellation request has been revoke / new promo put into action via email.

Happy dealing guys! I hope I remember to call the winback team next year (did it through winback last year as well, but forgot about it) instead of trying to do it through Rogers management team / escalation team.

yesnomaybe wrote: ↑So after putting in a cancellation request for next month, I got a call from the ambassador team within a few hours. They offered me Ignite 500 + Ignite popular tv for $79.99 before tax. Of course I accepted.

firefly101 wrote: ↑I was on a gigabit only promo that was set to expire this week. Called in a few weeks ago and got a descent offer: gigabit plus popular TV for $109 or gigabit only for $54, but decided to decline hoping for a better deal through winback. Got a call from winback three or four days later and was offered gigabit plus popular for $89 ($20 less than the initial offer) and I took it. Discounts are good for one year, and can cancel at anytime during the year. Pleasantly surprised I didn't have to waste too much time with this whole process. Until next year....

goodfella99 wrote: ↑Cancelled yesterday.. they called me back today. Offered me the following:

gigabit internet
popular tv

$89.99/month

31337hacker wrote: ↑ Try this: Request a cancellation for 1 week from now on Live Chat. In a day or two, a "Rogers Ambassador" will call you from an 866 number to ask about why you're cancelling. You can just say that you want to pay less and got a good offer from Bell or something. I personally mentioned "$50 gigabit from Bell" and they accepted that. The guy offered me gigabit for $55/month and that's including a $10 modem rental fee. Before accepting that offer, I had 500 Mbps for $53/month. The Live Chat rep offered me gigabit for $60 without a modem upgrade. I decided to try my luck with a win-back offer and succeeded. New modem and lower monthly rate. I forgot to ask if it's the XB6 modem or the new Gen2 XB7. I'm hoping it's the latter but either one should be better than the white Hitron CODA-4582. I'm in North York, by the way. Hopefully they give you a good offer.

The only language they speak is Cancel-ese.

hushoo wrote: ↑What I don't get is - does Rogers actually offer landline phones or is it VOIP?

Hanulu wrote: ↑ Surprisingly got a call from win back team yesterday evening . I was a Rogers internet customer 2 years back. The lady offered me 500u internet with ignite modem for $45 +tax and 500u internet with legacy modem for $39.99+tax. Which one should I choose? The Lady is going to callback again today.

31337hacker wrote: ↑I was able to get gigabit for $55/month with the new XB7 modem. I upgraded from 500u for $53/month with the white Hitron CODA-4582. How did I get it? Easy. I used LiveChat and requested a future-dated cancellation (+1 week) and the very next day, a Rogers Ambassador called me to ask about why I cancelled and if I got any competing offers. I mentioned "Bell gigabit fiber for $50/month". It was a lie but I wanted to get as close to $50/month for gigabit. He countered with gigabit for $55/month and the price is good for 12 months. I also mentioned needing Wi-Fi 6 at home and he upgraded my modem.

I think it'll be a $30 charge for the modem but I'll have to wait for my first bill to confirm.

If you're an existing customer, then do what I did.

Hanulu wrote: ↑Surprisingly got a call from win back team yesterday evening . I was a Rogers internet customer 2 years back. The lady offered me 500u internet with ignite modem for $45 +tax and 500u internet with legacy modem for $39.99+tax. Which one should I choose? The Lady is going to callback again today.

joepipe wrote: ↑ how did you get the call?