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[Rogers] Roger's Cable Retentions & New Customers Deal Thread! *READ THREAD SUMMARY*

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Jun 17, 2013
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[Rogers] Roger's Cable Retentions & New Customers Deal Thread! *READ THREAD SUMMARY*

This thread is for the discussion of Rogers deals for new customers and retention offers and strategies. Discussions of competitors offers, small business promos, etc. should all be done in other threads.

If you're a Rogers rep who can provide offers to the community members of RedFlagDeals, please send me a PM and I'll add your info to this post. You're not allowed to promote your services yourself!
Last edited by TomRFD on May 8th, 2020 2:32 pm, edited 4 times in total.
Reason: updated title
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Thread Summary
June 2020: Currently, Rogers (along with Bell) are NOT offering and special discounts, especially on internet only deals. You might get a discount, but it’ll likely be very small. Many users have reported even when putting future cancel requests they are not getting winback deals, unless they actually sign up with another provider who will send the cancellation request to Rogers. Also, it’s suspected that there are NO Rogers reps on the forums anymore, so don’t bother posting your postal code. Great time to support third party providers like Start.ca, Ebox, Teksavvy, etc. Good luck!

Please do not solicit, ask for PM or post you postal code or any other personal information on this thread, it is against the forums rules. The purpose of this thread is to discuss current retention and new customer deals. Any emails, phone numbers or contact information that is not an official Rogers contact will be removed and reported to RFD administrators. Feel free to add any new or retention offers that you were able to acquire


CUSTOMER ESCALATION PROCESS (GO TO PAGE 6 OF THE BELOW DOCUMENT)


https://www.rogers.com/cms/images/en/Ab ... n_2012.pdf
41542 replies
Sr. Member
Aug 15, 2007
550 posts
104 upvotes
Toronto
I think the Rogers HDPVR thread is the unofficial retentions thread...
Deal Addict
Jan 2, 2007
2898 posts
1011 upvotes
Toronto
From experience. when calling into Rogers to get a deal or complain about a problem ALWAYS ask to speak to the "cancellations/customer retention" department.

Rogers has oodles of call centres across the country, many that will pretend to have all of the capacity to deal the way the customer retention department can. In short, they do not! I think some of the Rogers call centres that I dealt with before finding this out are/were outsourced.

It helps too whenever possible to be courteous. Good luck!
Member
Jun 5, 2007
355 posts
15 upvotes
I've got your cable/internet deals, + I only pay $9.99 for a basic phone line (no features, no SAF) and I've got a free HDPVR till December.
danyo wrote: I was searching around for a good Rogers Cables Retentions thread but couldn't find one so I've decided to post the different offers I've been able to grab through retentions here.
Please add what you can get so I can update this with the hot offers people manage to get!

I called in saying Bell offered me a good deal on their Digital Extra package (I said they would give it to me for $45), and that I'd like to cancel all my Rogers services and move over to Bell for convenience. I got through to retentions this way. YMMV.

What I managed to get:
-$52 Digital VIP cable (20% discount, down from $64.99)
-$35 Rogers Extreme internet for 8 months (down from $59, student only)
-$6 discount on home phone services, free voice mail and call forwarding
-HD Box fees waived (thinking I should've asked for HD PVR)
-12 month contract


NEW CUSTOMERS ONLY (GTA):

-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find
!
Sr. Member
Jul 30, 2003
931 posts
245 upvotes

NEW CUSTOMERS ONLY (GTA):

-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find


Any way to get a free HD-PVR with this?
Where it say "-Standard Box Rental" is that free or you have to pay that?
If you already have Internet, can a credit be issued on your account or some other promo offered instead?
Can this be combined with the $300 HD-PVR BB purchase + $100 programming credit?
Deal Addict
User avatar
Apr 3, 2009
1325 posts
1019 upvotes
Miguel wrote:
NEW CUSTOMERS ONLY (GTA):

-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find


Any way to get a free HD-PVR with this?
Where it say "-Standard Box Rental" is that free or you have to pay that?
If you already have Internet, can a credit be issued on your account or some other promo offered instead?
Can this be combined with the $300 HD-PVR BB purchase + $100 programming credit?
No idea. I couldn't get the offer from Victor because I'm already an existing customer. You could probably try calling him to ask about it though, and then update us on what you can get. :)
I think the standard box rental is included in his offer, but don't quote me on that one.
REAL ESTATE. INVESTMENT CONDOS (YSL). RESALE.
Real Estate Sales Representative
Richmond Hill & GTA
Sr. Member
Jun 3, 2006
939 posts
127 upvotes
Mississauga
danyo wrote:
NEW CUSTOMERS ONLY (GTA):

-$35 Digital VIP cable
-Standard Box Rental
-Theme Pack (free for 3 months)
-12 month contract, $29 installation fee (after $20 waive credit)
** At Request: Can possibly also get you 3 months free Rogers Express internet, or 3 months of Rogers Extreme internet for $10.
Can only get this from Victor, who you could reach at (416) 823-4988.
Thanks to innacana for the original find
!
would victor be able to provide a better deal if we bought a new box instead of rented?

someone get victor on RFD and answer some questions ;)
BerryPride :D
Deal Addict
User avatar
Apr 3, 2009
1325 posts
1019 upvotes
BerryPride wrote: would victor be able to provide this deal if we bought a new box instead of rented?
I would think so. I don't think that changes the offer in any way if you bought a box on the side. Call Victor though, I really don't know TOO much of what he can do exactly. Let us know what you can manage to get from Victor though!
REAL ESTATE. INVESTMENT CONDOS (YSL). RESALE.
Real Estate Sales Representative
Richmond Hill & GTA
Sr. Member
Jul 30, 2003
931 posts
245 upvotes
BerryPride wrote: would victor be able to provide a better deal if we bought a new box instead of rented?

someone get victor on RFD and answer some questions ;)
I called, he's calling me back later. I'll update on what he offers.
Deal Addict
User avatar
Feb 24, 2007
3124 posts
858 upvotes
Toronto
If I cancel the cable under my dads name for the home and then call in as a new customer and setup cable under my name for the home is that considered a new client/new installation??
Deal Addict
User avatar
Oct 16, 2007
2486 posts
38 upvotes
Toronto
So to get to Victor do we just say, may I speak to Victor? What is his last name? And can we say we heard about his deals from RFD?
Deal Addict
User avatar
Apr 3, 2009
1325 posts
1019 upvotes
wmahmud wrote: If I cancel the cable under my dads name for the home and then call in as a new customer and setup cable under my name for the home is that considered a new client/new installation??
Not sure. You should ask him that and let us know if that works and I'll update accordingly.

And yea, when I called I just say I heard about him through RFD. Didn't work for me though cuz I was already an existing customer.

EDIT:
NOT GTA EXCLUSIVE!
STEVE and VICTOR both appear to offer their deals wherever Rogers is available. :)
REAL ESTATE. INVESTMENT CONDOS (YSL). RESALE.
Real Estate Sales Representative
Richmond Hill & GTA
Deal Addict
Oct 9, 2003
2985 posts
522 upvotes
Vancouver
The new customer deal isn't only for GTA. I'm in Ottawa and I called Victor and he was able to hook me up.

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