Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! *READ THREAD SUMMARY*

Deal Addict
May 6, 2007
1068 posts
155 upvotes
Toronto
Rogers offered me was 150u + Popular TV for about $105 (~ $119 after tax) I tried to get the Ignite 75 or Ignite 30 for a cheaper price but he said the only promotions on now are for the 150u so the Ignite 75 or 30 were both $130+. Prices include modem and PVR rental. It's a little bit more expensive than the $99.99 bundle but the rep said that deal doesn't even exist. Obviously the deal does exist so I'm not sure how things work at Rogers. . .

I contacted them through Facebook Messenger and they were pretty nice but it literally took the whole day to go through everything. We started the conversation at 10 am and ended at almost 7 pm.
Jr. Member
Dec 11, 2006
141 posts
7 upvotes
Richmond Hill
My promo expired in May. I was paying 114.47 + tax for 100u internet and Digital VIP cable with 1 Nextbox 3.0 HD PVR and 1 Nextbox HD Terminal included free.

I've spoken with multiple agents by phone and through facebook and the best I've been offered is 139.93 + tax to "keep your existing services".

I wasn't happy with the $25 increase for the same services but eventually decided to call back and accept. Now I'm being told that offer was a mistake and that there's no way I can keep Digital VIP but would have to downgrade to Popular TV instead, even with the $25 increase.

I really don't want to pay more AND lose so many channels. Do I have any recourse to get Rogers to honour the offer that they claim was a mistake? It was offered on Facebook Messenger so I have it in writing obviously. In the meantime I've scheduled cancellation of internet and cable for this Thursday. Any advice would be appreciated. Thanks in advance!
Member
Jan 26, 2013
230 posts
167 upvotes
Whitby
I have the $99 Gigabit + cable deal. Does anyone know if it is possible to get them to throw in a second box for free? If not, how much is a second box usually? It doesn't need to be a fancy 4K box.

Thanks
Deal Addict
Jan 22, 2006
4788 posts
2325 upvotes
Northside
bcodemz wrote: I have the $99 Gigabit + cable deal. Does anyone know if it is possible to get them to throw in a second box for free? If not, how much is a second box usually? It doesn't need to be a fancy 4K box.

Thanks
Speak to retention and see what they can do. From my understanding, Rogers is running low on regular HD boxes.
Deal Addict
Aug 2, 2003
2620 posts
373 upvotes
Toronto
bcodemz wrote: I have the $99 Gigabit + cable deal. Does anyone know if it is possible to get them to throw in a second box for free? If not, how much is a second box usually? It doesn't need to be a fancy 4K box.

Thanks
If your package allows more than 1 outlet, you could try and kijiji an HD one for 50-80$
Last edited by AzNCrAzYcOoLeR on Aug 28th, 2017 12:40 pm, edited 1 time in total.
Member
Jan 26, 2013
230 posts
167 upvotes
Whitby
AzNCrAzYcOoLeR wrote: If your package allows more than 1 outlet, you could try and kijiji an HK one for 50-80$
What is HK?

Thanks
Deal Addict
Aug 5, 2006
4710 posts
2021 upvotes
Global Village
yesnomaybe wrote: When I called retentions a few weeks ago to renew my cable and internet package, they were adamant that there were absolutely no discounts on the 4K PVR. Today I did a live chat to see how much extra it would be to swap my Nextbox 3.0 PVR with a 4K PVR and was told I would only have to pay $7 more per month, which would turn out to be much less than what retentions was quoting me a few week back. I made the switch, just hope the chat agent didn't mess up. Thankfully I saved a copy of the chat transcript.
Is the 4K pvr that much better than the nextbox 3.0? My 3.0 has been running well so far and I've seen other rfd posts that the 4K pvr was buggy?
All day I dream about sports
Sr. Member
Dec 29, 2012
957 posts
553 upvotes
Toronto
scoper wrote: Is the 4K pvr that much better than the nextbox 3.0? My 3.0 has been running well so far and I've seen other rfd posts that the 4K pvr was buggy?
I had it installed this morning and so far haven't noticed any issues with the box. Runs smoother than my nextbox 3.0 did.
I have to say I'm not as wowed with the 4k picture quality as I thought I'd be.
Sr. Member
Sep 16, 2012
565 posts
398 upvotes
GTA/London
scoper wrote: Is the 4K pvr that much better than the nextbox 3.0? My 3.0 has been running well so far and I've seen other rfd posts that the 4K pvr was buggy?
3.0 is fine. 4K just has a bigger hard drive and is a little faster.

Rogers only has like 2 4K channels anyway
💳: Amex Pers Plat, Scotia Amex Gold, Rogers WE
Deal Addict
Feb 17, 2006
1061 posts
435 upvotes
Ottawa
AzNCrAzYcOoLeR wrote: If your package allows more than 1 outlet, you could try and kijiji an HD one for 50-80$
All packages "allow" an extra outlet. But you need to pay the "extra outlet fee" of $7.49.

The popular bundles these days include one outlet. Adding more costs extra.
McDealer: Good morning, gentlemen, the temperature is 110 degrees.
Wolfman: Holy s*** , it's McDealer!
Deal Addict
Aug 2, 2003
2620 posts
373 upvotes
Toronto
McDealer wrote: All packages "allow" an extra outlet. But you need to pay the "extra outlet fee" of $7.49.

The popular bundles these days include one outlet. Adding more costs extra.
I understand there is a fee, however there were package in the past that included 3 outlets. My VIP package includes 5 outlets for whatever reason. hence "IF YOUR PACKAGE INCLUDES MORE THAN 1 OUTLEt"(WITHOUT PAYING)
Sr. Member
Sep 21, 2015
516 posts
180 upvotes
London, ON
McDealer wrote: All packages "allow" an extra outlet. But you need to pay the "extra outlet fee" of $7.49.

The popular bundles these days include one outlet. Adding more costs extra.
The select, popular, and premier bundles all include 4 outlets. Starter only has 1.

* An extra outlet fee of $7.49/mo will apply when connecting additional cable outlets beyond those included in your package. If connecting 5 or more cable outlets, a Materials Fee of $75 and an Installation Fee of $49.99 will also apply (fees applicable for each additional group of 5 outlets).
Deal Addict
Feb 17, 2006
1061 posts
435 upvotes
Ottawa
cleacy1972 wrote: The select, popular, and premier bundles all include 4 outlets. Starter only has 1.
I stand corrected. I guess I was on "Basic" when I had to pay for extra outlets. Time to dust off and plug in all my receivers.
McDealer: Good morning, gentlemen, the temperature is 110 degrees.
Wolfman: Holy s*** , it's McDealer!
Deal Addict
Jul 2, 2007
1336 posts
233 upvotes
Where does one find a field rep? New customer looking for either an internet only deal or internet + cable... Should I just try FB messenger?

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