Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! *READ THREAD SUMMARY*

Sr. Member
Oct 16, 2005
971 posts
498 upvotes
rvs007 wrote: My gigabit+VIP TV package for $100 is coming to an end at the end of May so I reached out to Rogers by chat and was offered this:

Cable TV - Premier + 1 bonus channel pick
Internet - Ignite Gigabit + modem rental
for $132.98 ($150.27 after tax) for 12 months.

Is there a better deal out there?
I usually call in 3-5 months earlier than my expiration as I don't want to be stuck with a crappier deal.

I was offered:

Cable TV - Premier + HDPVR
INT - Gigabit + modem
HOME - Basic + feature

I pay $136 taxes in for 24 months. I got this in March, my promo was ending in June.
Sr. Member
Sep 21, 2015
516 posts
180 upvotes
London, ON
rvs007 wrote: My gigabit+VIP TV package for $100 is coming to an end at the end of May so I reached out to Rogers by chat and was offered this:

<snip>

Is there a better deal out there?
Yes, there is.

The first wave of gigabit+vip expiry is coming up for May 31, so the above question is showing up several times a page.

If you look at the OP for the thread, there's a list of the Rogers field promotions. That gives you an idea of pricing Rogers is offering to new customers at this time. Pricing was much better 3 weeks ago, but it's no longer 3 weeks ago.

If the pricing of the offer you were given isn't comparable to the field sales prices, you're getting gouged. Also it's worth making a decision as to whether you actually need gigabit speeds or every tv channel. Would dropping speeds to 500u, 150u, or switching to TPIA for internet at 75u work for you? It likely would for 99% of people. Is it worth paying extra to keep VIP, or for a larger saving switch to starter/select/or popular?

Knowing what would be available from the competition also gives you a baseline to decide if Rogers is making a good offer or not.

<insert offer here>. If you have to ask, it's a bad offer / there's better pricing available.
Deal Addict
Jan 22, 2006
4788 posts
2325 upvotes
Northside
Superman_2099 wrote: I usually call in 3-5 months earlier than my expiration as I don't want to be stuck with a crappier deal.

I was offered:

Cable TV - Premier + HDPVR
INT - Gigabit + modem
HOME - Basic + feature

I pay $136 taxes in for 24 months. I got this in March, my promo was ending in June.
That's a really good deal. Surprised that you got this 3 months before contract end date

Good stuff
Sr. Member
Sep 21, 2015
516 posts
180 upvotes
London, ON
mockingbird wrote: I know how you feel. My U63 ends in September. I'm not looking forward to wasting two weeks in the prime summer month of August squabbling with Rogers CSRs...
Something to your advantage at least is you'll be renewing when the student promotions are available.
Member
Mar 11, 2012
380 posts
35 upvotes
Toronto, ON
tsk888 wrote: 1-855-410-7592- new number that yeungnga just mentioned
1-877-232-3028- the number that has been used throughout the thread

The above winback numbers do not work anymore. I was also given 1-866-637-6639 but it is not the winback number. Can someone please help and provide the winback number?
Anyone has the newest winback number?
Deal Addict
May 16, 2012
2631 posts
767 upvotes
TORONTO
Here is an offer I received by contacting Rogers directly via telephone:

Hi Chris,

It was an absolute pleasure talking to you today, based on your request I have attached a copy of the promotions we talked about.

If you have any questions or concerns please don’t hesitate to reach out to me directly.





Premier TV Bundle (Ignite Gigabit)



Ignite Gigabit Internet

1024 mbps download speed + 30 mbps upload speed with unlimited usage
Gigabit Wi-Fi Modem Included
Connect from 7 antennae for a stronger signal + Stream Netflix in True 4K + Download a 4k movie in less than 30 seconds!


Premier TV

4kPVR Nextbox included
Whole Home PVR system record/view recordings from all TVs 8 channels/time with 1 TB of storage
184 + HD Channels
Rogers On Demand


Unlimited Local Home Phone

Unlimited Local Calling


Package also includes:

· Rogers Any Place TV included (watch all your TV channels from any computer, tablet, phone)

· My Rogers App with Game Plus Access (Use your My Rogers login to accumulate points whenever you’re watching a Toronto FC, Blue Jays, Leafs, Raptors game. Use your points towards Blue Jays, Leafs, Raptors, Toronto FC tickets + merchandise and a VIP Experience) https://gameplus.rogers.com/



TOTAL

$99.99/month plus tax – year 1

$109.99/month plus tax – year 2
No Term Commitment with a Two Year Credit Savings Guarantee

All Activation/Installation Fees Waived

The only thing I omitted was name and contact information but I just called Rogers so I don't think that is relevant.
Deal Addict
User avatar
Nov 25, 2014
2728 posts
926 upvotes
Toronto, ON
Euro2012 wrote: Here is an offer I received by contacting Rogers directly via telephone:

Hi Chris,

It was an absolute pleasure talking to you today, based on your request I have attached a copy of the promotions we talked about.

If you have any questions or concerns please don’t hesitate to reach out to me directly.





Premier TV Bundle (Ignite Gigabit)



Ignite Gigabit Internet

1024 mbps download speed + 30 mbps upload speed with unlimited usage
Gigabit Wi-Fi Modem Included
Connect from 7 antennae for a stronger signal + Stream Netflix in True 4K + Download a 4k movie in less than 30 seconds!


Premier TV

4kPVR Nextbox included
Whole Home PVR system record/view recordings from all TVs 8 channels/time with 1 TB of storage
184 + HD Channels
Rogers On Demand


Unlimited Local Home Phone

Unlimited Local Calling


Package also includes:

· Rogers Any Place TV included (watch all your TV channels from any computer, tablet, phone)

· My Rogers App with Game Plus Access (Use your My Rogers login to accumulate points whenever you’re watching a Toronto FC, Blue Jays, Leafs, Raptors game. Use your points towards Blue Jays, Leafs, Raptors, Toronto FC tickets + merchandise and a VIP Experience) https://gameplus.rogers.com/



TOTAL

$99.99/month plus tax – year 1

$109.99/month plus tax – year 2
No Term Commitment with a Two Year Credit Savings Guarantee

All Activation/Installation Fees Waived

The only thing I omitted was name and contact information but I just called Rogers so I don't think that is relevant.
new customer?
Deal Addict
May 16, 2012
2631 posts
767 upvotes
TORONTO
boldventure wrote: new customer?
Yes I was inquiring as a new customer. Seems similar to one of the offers on the first page but the first year seems to be cheaper by ten dollars, activation fee is waived and there is no commitment. Not sure about the other details as the first page doesn't seem to go in much detail for that particular offer. Hope this helps someone when negotiating with Rogers, I got this by calling their 1800 number
Sr. Member
Sep 21, 2015
516 posts
180 upvotes
London, ON
Euro2012 wrote: Yes I was inquiring as a new customer. Seems similar to one of the offers on the first page but the first year seems to be cheaper by ten dollars, activation fee is waived and there is no commitment. Not sure about the other details as the first page doesn't seem to go in much detail for that particular offer. Hope this helps someone when negotiating with Rogers, I got this by calling their 1800 number
Recent call, or awhile ago? I'm already happy with my existing contract and have 12 months left so I wouldn't take it, but overall gigabit+premier+game plus at $99 sounds about the same as the vip+gigabit+centreice I used to have. It's definitely though something for people with upcoming expiry to go after.
Deal Addict
May 16, 2012
2631 posts
767 upvotes
TORONTO
cleacy1972 wrote: Recent call, or awhile ago? I'm already happy with my existing contract and have 12 months left so I wouldn't take it, but overall gigabit+premier+game plus at $99 sounds about the same as the vip+gigabit+centreice I used to have. It's definitely though something for people with upcoming expiry to go after.
It took place today. I asked him to send me a detailed breakdown to my email as I prefer when everything is broken down and detailed.
Deal Guru
Aug 26, 2002
12969 posts
4671 upvotes
Toronto, ON
Euro2012 wrote: It took place today. I asked him to send me a detailed breakdown to my email as I prefer when everything is broken down and detailed.
Can you confirm if you are in a FFTH or FFTN Bell area, by going to Bell's website and checking if Fiber internet is in your area?

This is exactly what I'm trying to negotiate and I would be happy with this for the next two years. I don't even care about Rogers home phone as I now have Ooma.
Deal Addict
May 16, 2012
2631 posts
767 upvotes
TORONTO
rvs007 wrote: Can you confirm if you are in a FFTH or FFTN Bell area, by going to Bell's website and checking if Fiber internet is in your area?

This is exactly what I'm trying to negotiate and I would be happy with this for the next two years. I don't even care about Rogers home phone as I now have Ooma.
My street cant support anything above Fibe 100, a couple of streets west can.
Sr. Member
Sep 13, 2012
897 posts
470 upvotes
Vaughan, ON
cleacy1972 wrote: Recent call, or awhile ago? I'm already happy with my existing contract and have 12 months left so I wouldn't take it, but overall gigabit+premier+game plus at $99 sounds about the same as the vip+gigabit+centreice I used to have. It's definitely though something for people with upcoming expiry to go after.
I would just add for those with offers about to expire re: VIP+Gigabit - the same service and pricing can be maintained by escalating to management office and beyond.

A 2 year term @ $99 for the 1st year and $109 for the 2nd year isn't a particularly enticing promo regardless of no term commitment. They've played the same routine for the last several years. While you're under no obligation, they're also less motivated once a "hot deal" comes down the pipeline and you're looking to switch over...especially as you're closer to the 2nd year. Less incentive for them to actually earn your business and naturally they're thinking "he/she will just switch to Bell next year." Most importantly escalating to management office and beyond will just lead to "well, you're currently coming up on the 2nd year of a price commitment we think is more than fair." I find it's always better to be at the most aggressive price while actually displaying loyalty, tenure, payment history, etc. Move ahead year by year, escalate and maintain your grandfathered cable + VIP + home phone @ $99 and leave no wiggle room come next year's escalation. You'll be in a better position as I have discovered for the last several years.

Just my $0.02
Deal Addict
Jan 22, 2006
4788 posts
2325 upvotes
Northside
100Pacer wrote: I would just add for those with offers about to expire re: VIP+Gigabit - the same service and pricing can be maintained by escalating to management office and beyond.

A 2 year term @ $99 for the 1st year and $109 for the 2nd year isn't a particularly enticing promo regardless of no term commitment. They've played the same routine for the last several years. While you're under no obligation, they're also less motivated once a "hot deal" comes down the pipeline and you're looking to switch over...especially as you're closer to the 2nd year. Less incentive for them to actually earn your business and naturally they're thinking "he/she will just switch to Bell next year." Most importantly escalating to management office and beyond will just lead to "well, you're currently coming up on the 2nd year of a price commitment we think is more than fair." I find it's always better to be at the most aggressive price while actually displaying loyalty, tenure, payment history, etc. Move ahead year by year, escalate and maintain your grandfathered cable + VIP + home phone @ $99 and leave no wiggle room come next year's escalation. You'll be in a better position as I have discovered for the last several years.

Just my $0.02
well said.

The retention reps are motivated to move you off the grandfathered VIP plan. I agree, better to just deal directly with the managements office.

As I've stated previously, there have been cases (right here on RFD) where retention reps are changing cable packages without permission (VIP --> Popular or Premier).
Sr. Member
Sep 21, 2015
516 posts
180 upvotes
London, ON
100Pacer wrote: I would just add for those with offers about to expire re: VIP+Gigabit - the same service and pricing can be maintained by escalating to management office and beyond.
That's something i'll need to keep in mind for myself when my contract expires this time next year. For vip/gigabit people with upcoming expire dates, this is also likely to be the better choice to maintain a reasonable package/pricing.

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