For reference before I begin I live by warden and st.clair detached single home
I called into cancel the rep told me he would not offer me as that promotion ended and he could only offer me 49.99 for 500u or 69.99 for gb, told him to cancel the service by the next billing date.
Same day right after filing the cancellation I got an email (picture attached to the post) telling me to call a specialist with a customer reference number. The agent at that number told me they saw the price as the cancellation and I asked them if they are able to do 25 for 500u, she told me she can't do 25 but she can do 30 500u no contract for 12 months, or 39.99 for gb and this would be a discount guarentee and general price increases can still affect this. I took the 500u and the entire call lasted less then 5 minutes and she never even asked me for a postal code and it was very straight forward.