Rogers Wireless Retention Plans

100Pacer wrote: ↑ Yes, they're Rogers employees. Yes, they're a neutral third party. The office was created as a backstop for CCTS complaints which quickly rack up $120 fines. The Ombudsman's office will evaluate the information presented by the advisor from office of the President and encourage the customer to submit any and all relevant facts before making a final recommendation. Should that final recommendation be favorable to and accepted by the customer the Ombudsman's office immediately applies it to the customer's account without any further input from management. Take it from someone who received thousands in credits from the Ombudsman: there is no bias one way or another - they simply look at the facts and if you know the facts support your position then you're in a good spot.

clseea wrote: ↑ That's if the recommendation is favorable to the customer. The 2018 report showed 44% in favor of Rogers and only 18% in favor of the client. The balance was "neutral". It's good you got what you wanted and then some, but you're coming across like it's a such sure thing

100Pacer wrote: ↑ Based on what you've shared it certainly sounds like a sure thing.

clseea wrote: ↑ I guess. I would think sending me what I was promised would also be a sure thing though lol

Turducken604 wrote: ↑ Just called rogers and chatted with them online as well. No luck. They said the deal expired 4pm EST. :(

VLegacy wrote: ↑ Just finished chatting with a rep on live chat. Told me the deal was done earlier this evening

VLegacy wrote: ↑Just finished chatting with a rep on live chat. Told me the deal was done earlier this evening

machoman wrote: ↑ Has anyone been able to get a decent deal lately with a free phone? I have a winback employee calling me back every few days but he just tells me theres nothing currently available.

dog116 wrote: ↑Just got two accounts switched over to $60 - 15gb

100Pacer wrote: ↑ Yes, they're Rogers employees. Yes, they're a neutral third party. The office was created as a backstop for CCTS complaints which quickly rack up $120 fines. The Ombudsman's office will evaluate the information presented by the advisor from office of the President and encourage the customer to submit any and all relevant facts before making a final recommendation. Should that final recommendation be favorable to and accepted by the customer the Ombudsman's office immediately applies it to the customer's account without any further input from management. Take it from someone who received thousands in credits from the Ombudsman: there is no bias one way or another - they simply look at the facts and if you know the facts support your position then you're in a good spot.

machoman wrote: ↑ Details please! What day, what time?

dog116 wrote: ↑ Retention deal. 5 min talk with rep. Asked if they had any offers. Got the 15gb plan for $60 per month. Called back later and got our second line switched too. Hope that helps

Wheezser wrote: ↑ Is that unlimited plan?