I thought my Gigabit + Popular + PVR + 2nd HD terminal for $99 tax in (now $106 after increase) was expiring because the bill said one of the offers is ending in Jun. Went with Live chat they couldn't do anything for me except told me to call Loyalty department. Tried all the tricks to get the $60 Gig + Standard + HBO other members were getting but now dice. However they did tell me my package actually doesn't expire til June 2020, it was just the PVR rental discount that is ending this year but I was told to call next month to get that discount again.
Since I didn't want to leave empty handed I threw out the ole "When I initially signed up you guys were able to give a couple month of HBO+TMN for free". She put me on hold for a bit and I am guessing she knew what I was asking cause she came back and added 2 months of Free HBO+TMN+Crave to my account... she must knew I was asking because of Game of Thrones LOL