Roots customer service - AWOL?
What’s happened to Roots? Has anyone bought anything online from Roots lately?
Orders were made on Black Friday week, a fortnight ago, with no update from Roots, or confirmation or cancellation. When I made contact to inquire, one agent claimed my PayPal is reviewing the transactions, which has never been heard of... my PayPal charges are all showing pending for me, but supposedly the Roots chat agent can’t access order information.
At this point I have no idea if my orders will arrive by Xmas.
Both Roots customer service hotlines are down due to “technical difficulties”. And the online agents are useless and have provided false information. First said they couldn’t retrieve my order info, then promised to have it delivered by last week which didn’t happen, then promised to have a supervisor call me, which hasn’t happened yet either.
The whole experience shopping online with Roots has been a disaster and not the same experience I have had with them in years past. Are they in trouble? Their failure to even provide the most basic communication and to deliver on customer service promises is a disappointment.
Orders were made on Black Friday week, a fortnight ago, with no update from Roots, or confirmation or cancellation. When I made contact to inquire, one agent claimed my PayPal is reviewing the transactions, which has never been heard of... my PayPal charges are all showing pending for me, but supposedly the Roots chat agent can’t access order information.
At this point I have no idea if my orders will arrive by Xmas.
Both Roots customer service hotlines are down due to “technical difficulties”. And the online agents are useless and have provided false information. First said they couldn’t retrieve my order info, then promised to have it delivered by last week which didn’t happen, then promised to have a supervisor call me, which hasn’t happened yet either.
The whole experience shopping online with Roots has been a disaster and not the same experience I have had with them in years past. Are they in trouble? Their failure to even provide the most basic communication and to deliver on customer service promises is a disappointment.
Amex Platinum, Amex Cobalt, Amex Bonvoy and Amex Bonvoy Business card holder
British Airways American Express (UK)
British Airways American Express (UK)