Roots Return Policy with GiftCard - WARNING
I purchased $100 worth of items online at Roots. $50 with giftcard and $50 with credit. I returned 1 item ($50) in store and they put it back on a gift card. I was shocked so I asked the store rep why it went back to a gift card instead of my credit card, and she told me I had to contact online support. I did, and they redirected me to this:
Roots T&C:
Note: Purchases made with a Roots Gift Card or eGift Card will be processed on a new gift card. If you purchased using a Gift Card and Credit Card, the refund will be applied back to a new electronic gift card first, up to the amount that was originally paid by Gift Card. The remaining balance of the return will be issued back to the credit card.
I escalated (3-5 business days) but I contacted Ontario eLaws in the meantime to see if this is legal under the CPA. Has anyone ever seen this policy anywhere else? I've never come across this.
Anyway, Roots is done to me now.
Roots T&C:
Note: Purchases made with a Roots Gift Card or eGift Card will be processed on a new gift card. If you purchased using a Gift Card and Credit Card, the refund will be applied back to a new electronic gift card first, up to the amount that was originally paid by Gift Card. The remaining balance of the return will be issued back to the credit card.
I escalated (3-5 business days) but I contacted Ontario eLaws in the meantime to see if this is legal under the CPA. Has anyone ever seen this policy anywhere else? I've never come across this.
Anyway, Roots is done to me now.
