1. Open mobile app
2. Click on more tab
3. Contact us
4. Call now
5. Your bank accounts
6. A number to call, along with a unique extension code is generated, hit call
7. You’ll get someone on the line fairly quickly with access to your account already
8. Tell them you want to close your chequing account
9. They will verify more personal info and come back with a prorated amount to leave in the account for the monthly fee.
10. I emt’ed the rest out while they were on the phone
11. They submitted the cancellation request
12. It can take up to 2 business days to process but your card and account cannot be used immediately.
No questions asked, smooth process!