Rude Manager at Richmond Hill (ON) Future Shop
To Whom It May Concern
Future Shop Canadian Headquarters
Customer Support Dept.
8800 Glenlyon Parkway
Burnaby, BC V5J 5K3
RE: RUDE MANAGER AT RICHMOND HILL (ON) STORE
I am writing to complain against the rude attitude of one of your staff, namely Nitin, Operation Manager at Richmond Hill (ON) Store (9325 Yonge Street, Richmond Hill, ON L4C 0A8).
I was at that store Saturday morning (February 16, 2008) trying to use a coupon (bar code: 10084379 - SAVE $5 on any video game or PC game). I was told at the cashier's that since the game I was purchasing was of a lesser value ($4.95) than the coupon saving ($5), I was not able to do that. I then asked to clarify with the Store Manager. A Mr. Nitin showed up, and told me something that was CLEARLY NOT THE TRUTH: he said the coupon was applicable only to purchases over $20. I of course raised the question that nowhere on the coupon did it say so. This was when this Mr. Nitin turned rude, and said that ALL the people who had used this coupon before me were buying $20 games, apparently suggesting that I was "cheap" for picking up a game of lesser value. And when I asked again for the minimum purchase to use this coupon, he made things up on the spot again, saying that it was $10. It was only after my persistent queries that he finally agreed it was $5.01. The most ridiculous thing was, when I said "thank you" at the very end, his reply was "don't shout at me".
Now, my questions are: a) is it a Future Shop POLICY (not something made up on the spot by just any manager) that coupons canNOT apply to purchases of a lesser value; and b) why would a senior staff in store (this Mr. Nitin claimed to be THE MOST SENIOR staff at Richmond Hill Store during my visit) spoke in such rude and nonsense manner, and made up "policies" (a.k.a. LIES) on the spot?
I am enclosing my address and phone number herewith, and awaiting your prompt reply. I don't think I would be able to use this coupon (good through February 17, 2008), but I would like to at least know if Future Shop is a place which I could continue to partronize and recommend to friends and clients. Thak you.
(Name, address and phone number withheld.)