Sales Rep Broke Patio Doors
Hoping someone has some advice on how we should proceed with this. We have some patio doors that use an unusual closing mechanism. There are some issues with the doors, unrelated to the mechanism, that we were looking to get new patio doors installed. We had a sales Rep from a window company come over and while there the Rep broke the mechanism on the door while roughly messing around with it. We've had these doors for a decade and never had problems with it and this guy is there for 20 minutes and breaks them.
We have contact the company and to their credit they at least were concerned with what happened and have reached out to their network to see if anyone has familiarity with this door to come take a look. They've found no one because these are unusual doors. So now we're at an impasse where we just want our door fixed and the company is essentially giving us the run around and has stipulated for one of their people to even come look at it they want a waiver.
This is totally unacceptable to me since they've already broken the door to the point where it no longer can open. Their people are not familiar with these doors so I don't have much hope in them being able to fix the mechanism nor not causing more damaged.
Does anyone have any suggestions? We just want to be made whole and have our door fixed so we can use it again.