Thank you.
https://www.samsung.com/us/shop/discoun ... education/
There's no edu verification needed for the tablet so you can just go through the education portal for the discount. Ask Samsung support via live chat to cancel the order after the "CANCEL" button disappears from your order page - they'll offer to take 10% off if you decide to keep the order.
https://www.samsung.com/us/mobile/table ... 70nzkaxar/
What did FedEx say? If Samsung actually shipped it out then the problem now is with FedEx.Coppertone2005 wrote: ↑I placed my order on Aug 24 and it was shipped Sept. 22. As of today, I still have not received it. F*&k! FedEx. Tracking said it is delayed. I've chatted with Samsung twice. They escalated and still nothing yet as of today. They keep saying to patiently wait. What should I do? Any suggestions?
I did call FedEx. Since it is over 2 weeks, they told me to contact the shipper (Samsung). Only the shipper can make a claim to FedEx. I am still waiting on an email from Samsung since they keep telling me to wait. I will give them a couple more days and then call them back to request to send me another one. I thought about giving up and getting a refund but keep wanting to have it since I hear this is a great tablet. Besides, I already got the free earbuds long ago. I wonder if they let me keep if I get a refund but I doubt it. Samsung Canada is cheap. They did not even give me credit for the trouble because the agent said they cannot give that. Bad customer service.nochill wrote: ↑ What did FedEx say? If Samsung actually shipped it out then the problem now is with FedEx.
You can wait + escalate, or ask for a refund and / or request a CC chargeback if you are worried.
For reference I ordered mid-Aug and it did not even ship until end of Sept. Slightly different from your situation as it looks like yours had shipped.
Wow okay. Yes, the S7+ is a great tablet but Samsung Online's incompetence knows no bounds (apparently both in US and Canada judging by how they messed up the Discovery Day sale too). Look no further than this thread to see what we had to deal with to give them our money.Coppertone2005 wrote: ↑
I did call FedEx. Since it is over 2 weeks, they told me to contact the shipper (Samsung). Only the shipper can make a claim to FedEx. I am still waiting on an email from Samsung since they keep telling me to wait. I will give them a couple more days and then call them back to request to send me another one. I thought about giving up and getting a refund but keep wanting to have it since I hear this is a great tablet. Besides, I already got the free earbuds long ago. I wonder if they let me keep if I get a refund but I doubt it. Samsung Canada is cheap. They did not even give me credit for the trouble because the agent said they cannot give that. Bad customer service.
As long as I could remember, Samsung has had horrible customer service. A few others have echoed the same in this thread.nochill wrote: ↑
To be honest Samsung could've avoided this mess if they just do two things properly: don't charge people's credit card until the product is shipped, and set the proper expectations about shipping. I could understand there is a global chip shortage and other supply chain issues but I did not sign up to give them a thousand dollar loan interest free for couple of months or to endure bottom of the barrel customer service lol.
I bought spigen armour case at amazon, no screen protector.
