Computers & Electronics

Samsung TV instant image retention (burn) issue

  • Last Updated:
  • Jul 15th, 2020 8:01 am
[OP]
Member
Dec 29, 2004
299 posts
320 upvotes

Samsung TV instant image retention (burn) issue

Received a NU6900 series Samsung TV (43 inch) with purchase of a cottage. It's around 18 months old, very light use.

All of a sudden it has a severe image retention / screen "burn" issue. The images that are being retained were only on the screen for seconds - less than a minute. Not days/weeks.

Power off / on, unplug for a while, etc don't clear it.

Any thoughts what would cause this? Never even heard of this happening before. LCD image retention if it does happen, should take a long time to happen. The TV does have a protection setting for this, which is enabled.
5 replies
Deal Expert
Mar 23, 2009
17963 posts
4513 upvotes
Toronto
Please post a pic or three.
[OP]
Member
Dec 29, 2004
299 posts
320 upvotes
EugW wrote: Please post a pic or three.
A couple examples.
Images
  • FA7CD8B2-4A06-4321-9B94-8E3F38F32651.jpeg
  • FE7F24EE-9AD9-4290-8385-1D9E57727FC8.jpeg
[OP]
Member
Dec 29, 2004
299 posts
320 upvotes
... I did try the white screen trick for a few minutes.

That burned in as well.
Deal Addict
User avatar
Nov 25, 2009
2374 posts
1219 upvotes
Winnipeg
Feels less like burn in and more like general hardware fail. Curious if you tried a diff HDMI cable?
[OP]
Member
Dec 29, 2004
299 posts
320 upvotes
FrostyWinnipeg wrote: Feels less like burn in and more like general hardware fail. Curious if you tried a diff HDMI cable?
It does it with non HDMI sources too. Eg: bring up the TV settings menu, take it off the screen, it retains the image. Also the built in Netflix client.

This only started happening yesterday morning.

Now the picture itself is way off. People look red. Brightness is way down.

Will probably just end up replacing it.

Top